Reviews for Erie #4124

Almost every stack of lumber was neat and in a stable, orderly bundle, almost as if no one had gone through them to sort for straight boards. This is usually not the case with most yards. I purchased multiple sizes of lumber today and each stack was in this condition. Kudos Depot!

Laura at the service desk and Sydney at the Pro desk are the best!!! Great Job Sydney!!!

The 2 cashiers up front at service seat were phenomenal! I am not an easy customer to deal with when something with the price doesn’t make sense. Karlie and Sheryl went above and beyond to assist me and in the end with their help I purchased a new washer and dryer,I contemplated walking out but these 2 assisted me and calmed me down. Fantastic employees these 2 are!

Very friendly staff at the service desk, took care of my return and rang up my purchases right at the desk

Had a problem with my order that I placed online Denise Denise and the eerie store was wonderful I can't say enough and Debbie was wonderful as well it fixed all my problems

a flloor associate named Beth from plumbing Beth from the plumbing Dept went above & beyond to help my husband and I out. She was very knowledgeable & took the time to help & explain things. Thank you Beth!!!

Denise needs to rethink her career in customer service. instead of just saying "hey there's an issue with the website listing I cant honor this" you get treated like your stupid and cant read or count. So glad I drove 30 minutes out of my way to be treated this way!

Had everything I was lookong for.

Home Depot Associates have always been helpful, knowlgeable and friendly.

I searched online for a bathroom cabinet and was excited to see the website gave me the exact store location to find it.

Everyone at this Home Depot was professional and helpful! Which is something I appreciate more than anything else!

I had a very good experience finding everything I needed and checked out and was on my way.

We put in a patio recently and ordered many items from Home Depot. With the shipping and delivery crisis we are having we ran into some issue with our items. I called the Home Depot number listed on the website but did not get the result I was looking for. I made a trip to the Peach Street, Erie, PA location, Customer Service Desk and was was greeted by Laura. She was immediately compassionate to our situation and did not quit until she had a solution. I can't say enough about how pleasant our experience was with representative Laura. I wish that all Customer Service Representatives could be like Laura. Make sure you ask for Laura if you have an issue. I guarantee she will make it better!

Awesome Home Depot, well stocked, helpful staff. overall a great store

No veterans discount on lumber or building supplies

Only time I was greated was at self checkout and the store shelves are a little bare then what I'm use to

CAROL DINICOLA IN ERIE PA AND THE CUSTOMER SERVICE DESK AND ALSO THE FORKLIFT DRIVER THAT ASSISTED HERE ARE THE FREINDLIEST PPL THAT I HAVE ENCOUNTERED IN RETAIL SO GLAD I MET THEM ALL BUT I SPENT WAY TO MUCH MONEY...KIDS WILL BE EXCITED THIS SEASON

Need more Home Depots west of Erie

I would like to give praise to Isabelle , working in appliances. She was friendly, patient and knowledgeable about all the appliances we needed to purchase. She used the computer to put in dimensions of items we needed and was able to show us what was available and price range. We did buy 4 kitchen appliances and received the buy more discount. She helped us in a timely manner and was so pleasant. Please give recognition to Isabelle for her outstanding service. Her time and helpful service was greatly appreciated.

We went to Home Depot to shop for window treatments. We walked around aimlessly. Then the manager on duty asked if he could help. He sent one of his employees our way. Kristen came and help us pick out window treatments without a hit hitch. She smiled, she assisted and was happy to do this. Excellent customer service. We need more of this in every facet of our life!

The cashiers in the garden center will intentionally over-charge you by just asking how many of an item of they are the same by over-scanning by 1 or 2 if you are not paying attention. In this particular incident, I went 10 ft checked the number of plants against what i had in my cart & discovered that Danielle charged me for 13 plants & I only had 12. She would not do anything about it other than to say you have to go to customer service. All within minutes of check-out. I went in the store furious only to get to customer service with a line of 10-12 people already waiting. This was intentional as Danielle had just returned to or relieved a coworker in garden center before I checked out. Imagine if they over -charged 50 people a day in the garden center by $5-$10 and they didn't wait in a line at customer service like I did!

My hobby is building small furniture in addition to my home improvement needs. Home Depot is my go-to store for all my materials, especially the wood I need to support my hobby. We are in the final stages of rebuilding our house and most of my materials (wood, sheathing, doors and windows) have come from Home Depot. Home Depot also supplied most of the material for the rebuild we did on our daughter's house years ago including the windows and kitchen cabinetry.

So many great choices of merchandise and great employees!

"Painless" Service under tough conditions! Very satisfied with product!

Jonathan in appliances was very patient, competent and professional.

I think that being knowledgeable in your department is helpful for both the customer and employee. I had asked for help and the employee in the paint t department did not seem very happy I was asking questions and said she didn’t know. A dog jumped on me in the paint area as well. I was told my information on the the colors I ordered was saved but was not when I went back to the store. I now need to take the can left back to match it or return it so I have the right color.

I explained my frustration in the survey. I may have to travel to a few more stores and pay more but it is worth it to deal with people who care and want my business. I was always amused by reviews that said "I would rate it less then one star if I could." When it comes to Home Depot, I just joined the group.

The staff was pleasant, knowledgable and very efficient. We are very pleased with the service here.

Bought some beautiful patio furnature and will enjoy it for years to come!

Thank you for the opportunity to win a prize!