Fairbanks #1303

My husband ordered and paid for 6 tons (pallets) of wood pellets on the 9th of October and was told by the cashier that they'd be delivered on the 12th. When I called to find out when on the 12th they'd be delivered i was told I wasn't scheduled for delivery that day. My husband had called to find out what day they'd be delivered and was told the 21st. On the 21st by 4:30 they still had not been delivered and my husband called to check when they would be delivered. They called back at 5:30 and told us that we wouldn't be getting pellets that day due to a problem they had in Delta. They then tried to reschedule for the 31st. We talked to Michael, an assistant manager, and were told by him that he would get it figured out and call us back with a delivery time. The following day we still hadn't heard back from Michael. We called and were told to try later as no one who could help us was there. My husband called later and was put on hold for about ten minutes before being hung up on. This customer service is atrocious. This is our only source of heat and we have had to go out to the Home Depot to purchase more pellets to last us until they finally do deliver them. We had pre-purchased the pallets in anticipation of winter and had not planned on spending the extra money to buy more of what we should already be well-stocked with. We will be returning to Home Depot tomorrow to get our money back, which we will spend elsewhere to purchase pellets. We won't be patronizing this establishment when we build a house next summer.

You do not have to wear a tool belt to get help at this store

I love this store. The store has been so helpful to our family. The associates were very helpful in finding the products I requested.

Customer service is horrible. We were lied to several times. They didn’t even try to get us an accurate quote. And grossly over charged us for delivery.

Compared to other Home Depots in Alaska, very organized and clean. Excellent and kind cashiers, great staff.

Overall a very good store ,

Looking online to see what is in stock and where it is located is such a time saver. The associates in the store are nice and very helpful.

The store was good. It had what I needed. Seemed to be a lot of associates but most didn't seem approachable. Store seemed a little un organized and a bit messy, but hey its still one of the must have stores.

Associates were extremely helpful. Though the process took many days the outcome was very satisfactory. I was able to put off purchases a few days to take advantage of discounts and sales which saved me hundreds of dollars. I'll always use a store which employs local people who know who I am and know what they're talking about.

Always helpful and courteous.