Reviews for Fairview Heights #1924

Returns are treated as nicely as a purchase. easy with Home Depot card - everyone should have one!

nice store - fairveiw heights John does a great job with his employees. I especially enjoy working with Lindsey and Jamie - I think they are ASMs. always always helpful and friendly

self-checkout was great - helpful gentlemen when I had a handful!

staff is great - helpful easy returns - no hassle - use that home depot card for expeditious processing

Awesome service - by John Marshall and Lindsey Dunn

I did not come into the store. Instead I called because I wanted to purchase a microwave without having to come in. The representative who helped me was so nice and friendly and she all the time I needed to answer my questions and make sure I chose the product that was right for me. I very much appreciated her time and assistance.

Roi in the paint department is AWSOME!! She was very friendly and helpful with my first DYI project. She answered all my and daughter's question. I left feeling very confident that me and my daughter could complete our project. She provided great customer service!

THE STORE MANAGER IS VERY UNPROFESSIONAL, VERY DEFENSIVE AND, ARGUEMENTIVE. THE CUSTOMER SERVICE HEAD PERSON IS RUDE. THE LADY IN TOOL RENTAL HAS AN ATTITUDE THAT THE CUSTOMERS ARE BENEATH HER. I GUESS THESE PEOPLE DON'T UNDERSTAND THAT CUSTOMERS GENERATE MONEY INTO THE STORES. THE ISSUE THAT I WAS EXPERIENCE WAS SMALL & COULD HAVE BEEN HANDLE IN A DIFFERENT WAY. I HAD A RECEIPT FOR THE ITEM. I HATE TO SEE WHAT THEIR ACTION WOULD'VE BEEN IF I DIDN'T HAVE A RECEIPT. VERY POOR ABILITY TO WORK WITH A CUSTOMER. I WILL NOT SHOP THIS STORE AGAIN!

Mark and Becca were very helpful. We are looking at getting new carpet for our house. They answered our questions and offered suggestions. Good customer service!

You are not allowed to receive price adjustments or return products to this store if the purchase was not made there. This is besides the fact you have not opened the item, you have the credit card AND receipt with you. Also, the customer service representative will be dishonest about recent returns when brought to her attention. So thank you manager Charlie for actually telling me to go to Lowe's, Ace, Amazon or anywhere but Home Depot as you really do not care about customer satisfaction.

For a store location that has been open for many years you would expect the place to be a little run down and threadbare. What a pleasant surprise to find this store looking like one that just opened. It was Clean, Neat and well organized. Isles where clear and clean. Shelves stocked and organized. Even the bathroom was clean and stocked! Floors clean enough to eat off of! Staff was friendly, helpful and busy making sure the store was ready for our visit. What a GREAT team!!!

My visit was to return an item I'd mistakenly bought & purchase a few items. I needed help & had a couple questions & was greeted by staff members in the area I was looking in. Two staff members. Both very knowledgeable, friendly, & helped me with exactly what I needed. Very pleased.

Shaping and cutting pinewood derby cars for little Cub Scouts was very much appreciated by so many parents. The Home Depot employees involved did an amazing job and were so patient with Parents and kids who waited in long lines for the help. Tip of the hat to a wonderful community service. I am shopping at Home Depot as often a possible now.

It was a pleasant experience shopping at home depot

Staff was great and very helpful.

Always receive great help from extremely friendly people. Menards and lowes are faaar behind this Home Depot when it comes to customer service!

Went looking for a Refrigerator. Sales person said Fridges are other there, pointed, and walked off to do something else. Guess its back to Lowes at least they were willing to ask me what my needs were.

Carole knows the store and is friendly and helpful. She gets you out the door fast and friendly.

This Store has the best employees! They are so helpful,informative,friendly and personable! They go out of their way to help get items for you. It is not hard to find someone to help you. They have plenty of staff around! Love,love this store because of the staff there!!!!!

Good shopping experience will come back. Will tell friend about store and friendly check out host.

Sales staff very freindly and helpful

I always shop at Home Depot. Have never had any trouble with what I have purchased there and I have purchased quite a few items. Its just a very friendly store. The employees you hire, I have never experienced any bad experiences.

The associate who check me out was very helpful and pleasant.

Help was at the best I have seen as they new the store very well.Also could help in a project what you needed the next step even though it was not in there department.

we found what we wanted the staff was helpfull and very willing to explain everything thoroughly

The associate who helped us (RAVEN) went the extra mile to make sure we had everything we needed and that our selection would work ok with our project. She took the time (without complaining) to call customer service on our behalf to get some questions answered and to help us with our online order for the items that were not in stock in the store. And she did it all with a smile. We enjoyed working with her! (O'Fallon, IL store)

Hands-down, this Home Depot is one of the best! Always knowledgable, friendly, helpful, professional, courteous, AND there are several on the floor to help the customer! Wow...what a concept! The associates in this store are always smiling and they make me smile too! Evidence of the store's leadership in exhibiting great attention and support to their employees! Right Stuff here!

This store should be store of the year, hands-down.

Good Store, there is usually a former Plumber or Electrician who works in those departments which is essential.

employees are knowledgeable and helpful and prices are reasonable