Reviews for Fayetteville #127

I specifically travel outside of Atlanta to shop at this location. I realize driving 25 miles out of my way sounds ridiculous, but that's how much I appreciate how chill the location is.

I did not locate the grill I went to pick-up. However, associates in the store were very helpful, and friendly. The store was clean. The associates and management provided a good customer service experience for my wife and me.

Store was clean. No employees’ assistance. Little and no chain link and fence accessories inventory.

I love my local Home Depot. It is laid out perfectly and the employees are very nice and helpful. I always find what I need.

Most of the employees are not courteous & get upset if the customer speaks little English I was a witnessed to this type of treatment. I used to loved shopping at the Home Depot in Fayetteville GA but I’ll rather drive 20 mins more to the Peachtree City Home Depot. Please trained your personnel.

Very pleasant atmosphere truly grateful to be shopping at this store Fayetteville Georgia.

I entered the Fayetteville Home Depot, Tuesday March 16, 2021 and was greeted by an employee name AJ. I could tell he was headed to take care of something else but stopped with a smile and asked if I need some assistance because I'm sure I was looking confused. I asked for a pallet because I was shopping for a toilet and he stated "a pallet". He showed me located on the floor what a pallet was and we both laughed. He asked me to standby while he retrieved a hand truck. He not only retrieved the hand truck, he assisted me and educated me on the different types of toilets based on what I have installed. He was very patient and knowledgeable. I finally decided on a model which was up top, he retrieved the toilet, placed it on the hand truck and informed me as soon as he assisted the other customer who was standing by waiting for him, if needed he would take it to my vehicle. I really appreciate him making my shopping experience so much easier.

Awesome location! There is always someone at the door greeting me "happily"! The associates are very kind in this store and carry a sense of urgency in helping their customers. I love this location. I will always go out of my way to come here. Simply because of the Customer Service.

Hard to find someone to assist you in finding products.

Most all employees I have ever had experiences with are either disgruntled or mediocre. on 2/10/21 @ 1:16 pm the first AMAZING employee LUKE. LUKE is upper-management material. He approached me, friendly, helpful, with contagious enthusiasm, he dug thru all the sanding belts to find only one that was buried in another section, the one I needed. I have never experienced an employee going the extra mile to assist. I left the store feeling happy, the first time in YEARS. ONLY LUKE DESERVES the 5 STARS.

Brisa, Brandi and the evening manager are incredible! They worked to help my teenage son gather supplies for his upcoming Eagle Scout project. They were generous with their time, attention and assistance in securing the materials and we are so impressed with your store and your staff. Considering the challenging times we are currently all experiencing, being in your store and working with your associates was truly uplifting and a breath of fresh air. Thank you.

I went in today to get 10 bags of quickcrete. I walked up to the cashier, SHEILA, and told her what I would like to buy. She rang me up and gave me a total. I then offered my phone number for a military discount. She looked at me and said ever so rudely and with attitude, “that’s not how WE do it, that’s how Lowe’s does it. Just show me your card.” Well excuse me for not working here and knowing how the system works. I’ll take my business in the future down the road to Lowe’s. They are friendly and are appreciative of their customers. IF I do go back to Home Depot, I’d rather NOT see SHEILA being rude to people anymore. Thanks.

Great Store as always with Home Depot stores. Customer service is cordial and fast. Products are cost efficient and always in stock and easy to find. Home Depot is forever my home improvement place.

This store will typically have items in stock as I shop here often. It is clean and if store employees are not busy, they are generally willing to help you. I do not often write a review but my experience at the return counter warrants it. It is often times slow, lines are long, and many associates will often take their time getting to you after completing a transaction. Be it putting previous returns in buggies, finding a buggy to put those in, securing the return with tape, or getting a quick chat in with another associate before offering to help or look your way. Plan to be there for a good minute if you do a return before shopping. Recently, I had a return and two associates were at the counter. One had us to wait while the other did the returns. When the guy behind me stepped up and asked her if she was open once it was my turn to get waiting on, she answered Yes and got to working. I saw her standing there chatting the entire time and laughing with another associate while "parked" behind her register. Not proactive at all with returns and I guess they assume we have all day to wait in line. Some people actually get paid to do nothing.

The Night Store Manager was very knowledgeable, she was Awesome!!

Love ❤️ this store! People are very helpful here.

The customer service at this store is AWESOME!!! I had two associates to assist me while shopping (AJ) and (Edward), if you get these two you will feel valued as a HD customer, they go over an beyond to assist , and their professionalism and courteous mannerism are a plus, AWESOME JOB!! also I had to pull my car to the curbside to pickup some of my items,..didnt have to wait, several associates were there with my item to load... Didnt get their names but they were awesome too.. "Way to go HD..#YouRock

This store is exceptional! Associates greet you at the door, greet you as you walk around the store, and go above and beyond to make sure to give exceptional service!

Very friendly and knowledgeable staff.

Staff is always helpful and friendly

This is one of the closest stores to my location, however, the customer service requires substantial improvement. The store is fairly organized, and a decent variety of home type items are stocked.

Thanks = Mike for Great Customer Service if anyone needs any assistance....Mike is the Man to see for everything you need....he is very knowledgeable.... Polite & Patient....Very kind smart man....I learned alot about DIY projects and he directed me to all the items I needed to complete my projects...... Peace & Blessings Mike / Management Team...

Ms. Brenda at the customer service desk is fabulous! On the rare occasion something isn’t right, she personally will go above and beyond to find a satisfactory resolution to the problem:)

This store only applies a 10% military discount on select, regularly priced, in-store merchandise. If you are active duty, retired military, or a reservist, you are better off going to the competitor's store a mile to the south where they treat military better. I won't be shopping here anymore.

This store is the "Chic Fil A" of hardware stores! Thanks for making me feel at home and because of this experience, this DOER will be getting more DONE!

The associates were very helpful and friendly, associate for Storm doors and for blinds.

The store was clean and the employees was very friendly. From a rate to 1 thru 10, you all will get a 10.

The professionalism of the cashiers and service clerks, especially KERRE. She was very thorough; listened attentively and very patient. My situation was complexed, yet she was able to comprehend and complete the transaction completely! I's so glad HD chose to have a worker such as herself! Please utilize her talents - she can teach others awesome customer service skills!

Jamie the customer service was very respectful, courteous and more important quickly !!!! Home Depot should have more Jamie at Customer Service. I had very bad experience in the past with ladies at this store, moody faces, mad faces like I am asking for free items. And I don’t do that! I pay for my items and I want respect and courtesy at least.... I spend more than $8.000 thousand dollars a year. The mínimum I deserve is a welcome face that appreciate that I spend my money at the store.

Great location, well stocked, helpful and courteous staff.