Reviews for Florence #2306

SAVANA, AT THE SERVICE WAS VERY HELPFUL AND ANSWERED ALL MY QUESTIONS IN MY PURCHASE OF NEW PATIO FURNITURE!

The Florence has materials and items that are not Carried by the other local stores, it is neatly organized the personel are polite and helpful. The electrical department is were I do a lot of my purchases. There is good selection of electrical components, which I find helpful now that radio shack is no longer in the northern Kentucky area

If you re a female and you go plumbing are be sure and take a male with you if you want help or not. Seems the store associates only cater to men in the plumbing area. I have been treated unacceptably rude in the plumbing dept, not once but twice. on the last visit the associate walked past me and directly to my husband and asked him if he needed help, after my husband asked me to tell the man what I needed he talked to me like I was stupid and then continued speaking to my husband.

Great store with friendly, knowledgeable employees.

A young man working in lumber is wonderful. Excellent customer service skills, polite, and very willing to help. His name is Kenny. Then the manager in tool rental made right on a mistake he had made and went above and beyond to correct it.

Don't dare ask a question of the cashier in the garden area unless you want to get an obnoxious answer.

I've really kinda became a Home Depot fan boy lately. Can usually find what I need and at a reasonable price. Store employees are always friendly and offering assistance even if they aren't sure of what you need or even if carried, they will do what they can.

We had a great shopping experience here. However, we went during a none peak time, so it wasn't extremely crowded and we had plenty of help!

This was my first time at this Home Depot store. I was glad to have found it as I only had Lowe's available before I found this Home Depot. I thought the employees were friendly and helpful and the store had a great selection of products. I will be shopping here again.

AVOID IT ON THE WEEKENDS

Did a survey, they ask you to explain your experience but they only give 500 words, which is stupid. Why bother asking what happened if not willing to listen.

Great people

This store has everything and there are usually employees to assist you. The "other" competition up the road never has anyone to assist.

This store has mostly very friendly associates who are willing and able to help us if we can't find items. The store is fairly clean considering how busy it is at times, same goes for the check-out line. Actually I tease my husband about having withdrawal when we don't visit the store pretty often. It's mostly in the wood section as he's always building something.

Always a pleasure to shop at home Depot,,,friendly service and great prices

Refreshing experience. All the employees were courtesy friendly and very helpful. Cindy was an absolute treasure with helping us with our needs. Emilee was an awesome cashier. Keep up the good work guys. You are truly the faces of Home Depot!!!

Customer service is nearly always top notch and when it's not, management corrects it quickly. always have plenty of items in stock and great service at the desk, cash register and departments. I do wish every employee was well trained on tax exempt customers at the cash register, I often get stuck waiting on an experienced cashier to come to the rescue when shopping for my employer. but the cashier is always friendly and tries to be quick.

Your store is generally neat. clean and well supplied. But the generalproblem I face is to get qualified answers when I ask for things, often the employees lack the imagination to solve mey problem, or have the usual short answer: "We dont carry that" in staed of thinking of replacements. Also a frequent problem I get recomemmde buying the most expenaive way of aquiring the things I need, very sledom is there a mention of contractors pack buying i bulk and so on. I realise you make your money sellig building materiuals, but your competion doest the same so of you could advise the cheapset way of aquiring you would have a competivive advantage.

Store is always neat and orderly. Staff always greats and friendly and always willing and very knowledgeable about the products.

store was very cluttered making it difficult to move around through the aisle as rolling ladders were blocking half of the aisles. Store employees watched me struggle to put a heavy box in the cart rather then offering assistance, I would probably not shop this store again

This store hires real pros in the special departments such as electrical, plumbing, flooring. It is so nice to talk with mature knowledgeable people instead of the typical 20 year old ignorant kid with a poor attitude. The flooring manager actually delivered to a job site a box of flooring on his own time because of a shortage on my order. When I have needed plywood cut, people are happy to help and the cuts are done correctly. There is no comparison with the Florence Lowes store.

This store is very customer friendly, from product location to the cashiers.

Loving the paint department. The ladies are super helpful and friendly too!

I am very happy with my Home Depot store and the experiences that I have had in general shopping at this facility. I especially want to commend all of the Home Depot staff for their help and assistance with the monthly "Children's Do-It-Yourself" projects that occur on the first Saturday of each month. I have attended a number of these and with my granddaughter have had a fun time and come away with a happy and worthwhile experience. Thank you for a great experience!

Good shopping experience. The store seemed to be well-stocked and the employees were very helpful. Good job Home Depot!

This store consistently has most items you would look for in this type of retail. Employees could be a little friendlier.

Customer service is generally good. There are times when the store employees are too busy stocking shelves to help customers find what they are looking for and literally tell them to move out of the way so they can get something from the top shelve or stock the shelve. It can be very frustrating for a customer when you are trying to find an item to buy to finish a job that is time sensitive.

The worst service and worst check out experience ever! There is never anyone in the plumbing department to help with any situation you might have and the employees there could care less! If you want service and don't mind paying just a bit more, go to Ace Hardware. You won't regret it!

Great store with great customer service!!

Great location ,fast friendly service provided by cashier named Kathy!!