Reviews for Glastonbury #6220

RE: rug cleaner rental. I was charged the same price as someone who rented the same item and DID NOT have the same problems I had where the cleaner (spray) would not work, costing me an extra 1-1/2 hour of my time and and extra round trip driving to get a replacement. The equipment was confirmed broken, and I asked for a benefit and GOT NOTHING.

A paint counter employee began assisting me, abandon the task in order to help another, and returned to my mix. During this time, he did not communicate with me at all - - I just stood there watching and wondering what was going on. He then abandon the task the help others THREE MORE TIMES!! Finally, a female paint employee stepped in and completed the mixes. Rather ridiculous. I will not return to that store. I sat in the parking lot while calling the manager to alert him, but Mike G was not working that day. So Mark, an assistant manager who claimed to have 8 years experience, finally picked up the phone. He said he was not aware of the employee I identified from his name tag as working at the paint counter at all.

I purchased what I needed - every thing was fine - Thank You!

Great store. Excellent staff. Very helpful staff working at this store.

not happy with help in door dept. and in yard loading truck

I have never had a bad experience shopping at this store. The associates are always available and very helpful.

The associate paul was knowledgeable and all staff were great with assistance.

I had the good fortune to stand in an aisle at the Glastonbury location looking like an idiot when John approached me. I can sum up my experience like this; John acted as though my lawn problems and vermin problems were his own. He was crazy knowledgable about lawn and garden and took the time to research voles and share some of his personal experiences with them. As I was walking away, he was simplifying fertilizer and general lawn care to another customer, so I lingered around to listen and ended up purchasing something I didn't even show up to buy. Being in sales myself, I have to say that is the end-goal for the store, as well as this newly well-informed customer. I only hope he is around next time I stop in to the Glastonbury location because this high of a level of customer service is often not the case in both of the large chains. Thanks John you the man!

great store. employees very helpful. I would come back again.

Everything was easy to find in and it and then without me asking an associate help load my truck

Always find what I'm looking for, the staff is wonderful and could not be happier with my experience shopping here!!

BEST retail experience I've had in a long time. Greeted with a smile when I walked in and received help in each dept. that I visited. Cashier was efficient and friendly. Help to unload my 2 carts of paint and electrical was offered and provided when I left the store.

The overall experience was one of total customer satisfaction. You relinquish all your worries and can be rest-assured that you will have your needs be met on some if not all levels. The on-hand counts were impressive and the service aimed to please. When shopping you feel like a car in cruise-control and you aren't compelled do to all that much. In some other retail stores you feel as though you are like Richard Leakey on an archaeological expedition trying to find something. The contrast is evident and cannot be overstated. A professional is someone who takes a difficult endeavor and makes it look natural and effortless. All the forces that are at work seem to come together when you walk into the store to give you an atmosphere of a helping hand there to greet you, guide you, and serve you. And the image and reality then become one in the same.

The Glastonbury Home Depot is always an enjoyable experience. The Associates are always available, the merchandise is clearly marked and available and the atmosphere is very customer friendly.

I needed to have "plywood" or something to serve as the box spring on an antique rope bed. First Walter in Customer Service helped to figure out what combination of wood could do the job with the least waste, then he contacted lumber to have someone available to help me when I walked over. Both were great, the wood was cut and I was able to go home and complete the project.

This store is exceptionally clean and well organized. The Sales Associate was eager to help us, friendly and very knowledgable. We left with everything we were looking for. Bravo Glastonbury Home Depot!

Very pleasant and friendly clerks and workers. Always has anything and avert thing you need for crafts, gardening, furnishing and building.

I love to shop at Home Depot then other stores around

Great store in glastonbury, easy to find what you are looking good for

Sales Associate, John, in the Garden Center was EXTREMELY helpful and knowledgeable. I was very appreciative to have his help and expertise. I found the store very clean and the staff very friendly. This was the first time I visited the store and I would come back without hesitation.

Associates at this store provide great customer service and are very helpful.

Worked with Ian on some special orders. He was very helpful in finding just the right solution for an exterior door and storm door.

Had easy access to a cart to load my stuff, got help from an associate, and was on my way!

I was happy with help that i received from cashier.

I was greatly helped by an associate named Peter. He helped me buy a cordless drill from ridgid

Store generally clean and associates seem to be more visible than in the past, frequently asking if assistance is needed.

We needed direction for where the product we were looking for was located. Immediately upon entering the store, we were greeted and received what we needed from a very pleasant fellow. In another department (we needed several items), the associate was patient and knowledgeable to help us make a good choice for our needs.

Everyone at this store in Glastonbury is fantastic. Always a great experience when I go there. Thank you.

The store is organized very well and the staff are always willing to help you, especially if you look lost. The staff is very knowledgeable about where products are and how they work.

The young woman in the paint department and the cashier Shaqjan were both very friendly and helpful. They both did did a little extra to make sure all of my needs were covered, anticipate needs I wasn't thinking about and to answer my questions. The store was clean. Lighting could be a bit brighter.