#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(413)587-7812

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

350 Russell Street

Hadley, MA 01035

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 425 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (425)
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Showing 1-30 of 425 reviews
Friendly, and hepful employees
The cashier at Pro Checkout was the friendliest Home Depot employee I have ever met! He was upbeat, and positive while helping me apply for a Home Depot credit card. I was in the store on this occasion for almost an hour, and the other employees on the floor were eager to help, and go out of their way to help me with what I needed for my project.
by
  • Pro
  • Verified Purchase
  • Recommended
Great Employees at this store!
Each and every time I've ever been in this particular store I can find a helpful employee almost immediately. They're also quite knowledgeable about many different products.
by
  • DIY
  • Verified Purchase
  • Recommended
Excellent customer service
Needed help with purchase...store associate was very helpful in deciding which item to purchase. The person at check out was very friendly and assured me that I would like this product because she had one similar
by
  • Verified Purchase
  • Recommended
Despite the snow, a great shopping experience
As soon as I entered the store I was greeted and directed to the correct aisle that I was looking for. Elderly gentlemen was very knowledgeable of door handles and assisted me in purchasing one. Great help both on aisle and from cashier.
by
  • Recommended
Robert changed my life and I will always remember him
It was George Bernard Shaw who once said, "Some men see things as they are and ask why. Other men see things that never were and ask why not." To this end, I must recommend Robert, an associate at your Hadley, MA store. When I entered your store, I was a degenerate alcoholic; hardened by a long and painful winter in a shack I had constructed behind a Wal-Mart. I went to your store looking for light bulbs; as you may be aware, lightbulbs are the currency of the homeless as building materials are often the second-to-last recourse available to us. We entered and encountered Robert. He pointed out the lightbulb aisle, and we went there. He has about him the hard blue glow of higher purpose. My life was at its apex, a violent and spastic crescendo of an orchestra with only one tune. But that was before I saw Robert -- sweet, innocent Robert. His efficiency and attention to detail, notwithstanding his absolute commitment to customer service, render him your greatest asset and I commend him.
by
  • DIY
  • Recommended
3 found this review helpful
Easy to fine products, associates are very helpful!!
The self-checkout associate was extremely helpful. When I picked up the wrong product, she helped me void the transaction and held my register while I went and found the correct item!
by
  • DIY
  • Recommended
Great store associates!
Great experience in the paint department. Associate was able to match a paint using only the dried paint on a can cover!
by
  • DIY
  • Recommended
Great Service
The flooring associate was so patient and helpful in the selection of new carpeting for my home. I appreciate good customer service and have to say this gentleman went above and beyond to explain the process and answer questions. He never once rushed the purchase. I felt confident that I was getting a product that would last for a long time.
by
  • DIY
  • Recommended
Best Prices and Customer Service Too!
I needed a bunch of reflective markers to mark my driveway for the snowplow, and Had been to another store and the price was very high. Decided to try Home Depot and as soon as I walked in the store, an associate asked me if i needed help finding something and i told her and she pointed me in the right directions. Not only did i find the reflective markers but there were many in sock and at half the price of the other store -- so i ended up buying a few extra,Thanks Home Depot!
by
  • DIY
  • Recommended
Positive experience and I accomplished what I had set out to do.
I went to customer service to request assistance and within 1 minute a sales associate was there. He knew the products and explained how they were used. I have always had positive experiences when I shop at Home Depot.
by
  • Pro
  • Recommended
Great experience
Department Supervisor was excellent providing a good and supportive help. He was very helpful and knowledgeable in to buy two sinks and feathers.
by
  • Pro
  • Recommended
Great Store
Very knowledgable staff and the app made it easy to navigate the store.
by
    • Recommended
    Happy Consumer
    Every time time I visit this location of Home Depot; every staff person is very respectful and helpful. I love this store.
    by
    • Pro
    • Recommended
    Great Home Depot
    Great Home Depot, Products are in stock, Assistancebis at every turn, Very Clean Store
    by
      • Recommended
      Bought a wooden garden too kit for a birthday present. Love it
      The store was neat and clean. I was able to find items easily and purchase quick.
      by
        • Recommended
        Great in-store experience
        The associate in the paint section was very helpful. He answered all my questions and explained the answers very clearly and thoroughly. He also helped find the exact products that would work the best for my project.
        by
        • Pro
        • Recommended
        Good expierence
        Good experience been here several times every one Ive dealt with has been helpful.
        by
        • DIY
        • Recommended
        GREAT EXPERIENCE
        EASY TO FIND PRODUCTS, IN AND OUT . FRIENDLY STAFF
        by
          • Recommended
          Sales associates very helpful
          All of the sales associates we encountered during our recent visit were helpful, professional and very knowledgeable. Their willingness to assist us not only helped us in the decision making process, but also helped expedite our purchases.
          by
            • Recommended
            Great Associate
            Eddie was extremely knowledgeable and helpful. His service was exemplary. Eddie understood my problem and provided me the know-how to solve it.
            by
            • DIY
            • Recommended
            Felt good about the products the Associate ordered for us.
            Customer service was good , products on the shelf's are not restocked fast enough.
            by
            • DIY
            • Recommended
            Great Staff
            Mike and Adam were a big help to me when I was shopping. Beth, the cashier was also great!
            by
            • DIY
            • Recommended
            Excellent Customer Service!
            Received such wonderful service from entry into the store to extreme help at checkout. The self checkout registers were down and the associate was so very helpful!
            by
            • Pro
            • Recommended
            project
            found what i need ed with help from aSSOCIATE NEEDED ASSIASIANCE FROM ANOTHER DEPT
            by
              • Recommended
              Awesome customer service. I was dreading making such a large purchase but the helpful staff made it a breeze.
              Products were well priced and easy to find. Eddie help me rent a truck and load up my purchase with ease and friendliness.
              by
                • Recommended
                Tony and Eddie Perez
                Tony and Eddie Perez should be mentors for all home depot employees. Have never experienced such genuine and respectful help. They should be commended by their superiors. Wow, they were great! Thank you guys! I'll be back!
                by
                  • Recommended
                  IS MORE THAN EXPECTED
                  ALWAYS I AM WELL ATTENDED MEETING AND WHAT LOOKING FOR. LOVE THE QUALITY OF PRODUCTS AND PRICES ALSO.
                  by
                  • DIY
                  • Recommended
                  Great Store experience!
                  Bought everything on my list. The first person I encountered pointed me in the right direction.The person in the carpet department advised me and found the best suited items for my application. The person in the lumber department helped locate what I needed, then cut several different items to the lengths I needed. The person in the hardware department helped me locate the correct items I needed. The person at the checkout helped me open an account and saved me $50 in the process. Awesome!
                  by
                  • DIY
                  • Recommended
                  Great service
                  Everything is laid out so that things can be found quickly. In those circumstance where I cannot find something, associates are very cheerful about helping me.
                  by
                  • DIY
                  • Recommended
                  the "blind guy" is great
                  Roger, the associate in the window coverings section, was very helpful.
                  by
                    • Recommended
                    Showing 1-30 of 425 reviews

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