#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(281)517-4402

Rental Center

(281)517-4408

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

12727 Fm 1960 West

Houston, TX 77065

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.4 out of 388 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (388)
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Showing 1-30 of 388 reviews
Store Cleanliness
lumber isle has customer returns and overstock sitting in the isle making it cluttered
by
  • DIY
  • Recommended
will be back
The employees at this store was very helpful They were courteous and professional.
by
    • Recommended
    Super fantastic store everytime I shop there.
    My wife and I always shop at the Willowbrook Home Depot for all our needs from the garden department to power tools, to lighting, doors and windows, nuts and bolts. Each time we shop there someone is ready to help us find what we need and if they do not have what is needed they have the knowledge to tell where we can find it. Every employee we have been in contact with has been most helpful and gone above and beyond their duty to help us. We have been shopping there for over 20 years and will continue going to Home Depot at Willowbrook.
    by
    • DIY
    • Recommended
    GREAT CUSTOMER SERVICE
    Omg..... Before going in call and make sure the products are available at the store. Although I had an experience, Jennifer made my experience grand. That's what I call customer service. I had a huge attitude, out of frustration and she was so friendly and helpful not with just the product that was not there but for everything I came in for. And the guy in the paint department is wonderful as well. He knows his paint. I enjoy the customer service experience at this store. They have a lifetime customer. Hands down.
    by
      • Recommended
      EASY IN, EASY OUT
      Thought I'd check the prices at Sears on the way just to shorten my errand but found the product about 45% cheaper at HD.............glad I took the time to get there.
      by
      • DIY
      • Recommended
      Online order
      Was very satisfied with the quality of service at the customer service desk,
      by
        • Recommended
        wonderful store experience
        I was very happy with the help I received at pluming department.. the store is really organized. a very nice place to purchase all you need..
        by
        • Pro
        • Recommended
        Good Store
        the store was clean and had everything I needed...
        by
          • Recommended
          Return Desk
          Ariel has the perfect personality for the Returns Desk.....calm cool and collective. Very pleasant to do business with...Great job.
          by
          • DIY
          • Recommended
          Wonderful Employee
          My husband and I met a man in the home appliance section at our preferred Home Depot and were so very blessed by the high level of customer service and how kind he was!
          by
          • DIY
          • Recommended
          Good store experience, nice people, but wish I had known about the 5% discount for HD credit card holders
          I am in this store ALOT. I own rental properties and last year I flipped a house, so there was a two month period I was in this store daily. The paint guys are exceptional. I have worked with them so much that I usually stop in just to say "hi" even when I'm there for something else. My only bad experiences have been when I couldn't find an associate to help me and at customer service. Most associates in this store are very helpful, but I think they could use some more knowledgable, customer service driven individuals. I have remained very loyal to Home Depot and have the Home Depot credit card. I can't believe only yesterday, I learned about the 5% discount given when you use the card. But the cashier yesterday told me that I need to always remind the cashiers about the discount. I can't even begin to add up the amount of money I have put on other cash back credit cards at Home Depot over the last few years. If I had known about this discount, I would have used my Home Depot card for all of them. Seven months ago, I got a Lowe's card for the 5% discount, and even asked customer service at HD if they did the same thing. I was told "no". So I would be really interested to know how long this discount has been offered and why current card holders were not notified?
          by
          • DIY
          • Recommended
          Easy
          This store is always easy to navigate, but what I enjoy most, is discovering new stuff I knew nothing about. Some items make me laugh, others make me question the sanity of the creator. I typically shop at this particular store because of its proximity to my house, though there are others best by. This store has always had people working who would drop what they're doing to assist you. This is what keeps me coming back.m
          by
            • Recommended
            great store great staff
            we were looking for prices on various items..and we will continue to do so..we are first time home buyers looking to improve our home
            by
            • DIY
            • Recommended
            Great store associate!!
            We were shopping for a GE range and we had a great associate that was able to match price. We were in and out within 30 minutes.
            by
            • Recommended
            great people, had what I needed
            everything was what i expected, store was clean and well stocked
            by
            • Pro
            • Recommended
            Great employees
            Always a helpful and welcoming team of employees willing to help assist me
            by
              • Recommended
              I love this store. Laid back and easy to deal with :)
              I've shopped many a HD store. This one has it good. Customer service is pretty friendly. Will return upon the opportunity.
              by
              • Pro
              • Recommended
              great
              to start with we are not at willowbrook the sore is at eldrige and fm 1960
              by
                • Recommended
                Contractor
                People here have more knowledge and experience than in many other Home Depots.
                by
                  • Recommended
                  Great store experience
                  The store was clean and products were easy to find. The flooring area was very knowledgable of their manufacturer's products.
                  by
                  • Pro
                  • Recommended
                  Satisfied, love this store
                  Every time I come to this store is a men's store. I feel like home. Everything in here is for men stuff. Tools, lumber, electrical, bbq pit, bricks , garden ...and more. Sometimes associates are so busy, I understand that, but I am at home I can manage my self where to go and find what I needed. Maybe that is why they call it HOME depot...
                  by
                    clean store, helpful staff, available stock
                    Store was clean, staff friendly, & helpful. Product was easy to find & available.
                    by
                    • DIY
                    • Recommended
                    good home owner experence
                    The parking spots were big the wheel carts were avalible at the entrance the product was there and the staff was helpful all was well I will be returning again to the home depot in the future thanks.
                    by
                      • Recommended
                      Every time I visit Home Depot I am always helped and come away very satisfied. And would recommend the store highly to anyone.
                      I have shopped at Home Depot for almost thirty some years and I prefer it than going to the grocery store. You have so many nice items for home improvement projects.
                      by
                        • Recommended
                        amazing store, great assistance
                        This is by far one of my favorite stores to go to.
                        by
                        • Pro
                        • Recommended
                        I had a great store experience. The Associates are always very friendly and helpful.
                        This store was very clean, very organized and user friendly. I was assisted by more than one associate who was very knowledgeable about the products I was interested in. I was directed to another Home Depot that had the selection of items that I needed. I am very pleased with the service that was rendered during my visit to Home Depot.
                        by
                          • Recommended
                          Halloween shoping
                          Took my GrandBaby to find scarey stuff. We got a witch & a lot of "hard to find" things. Kudos Homedepot. While there we also got our light bulbs, laundry soap, an a new plant.
                          by
                          • Pro
                          • Recommended
                          My air conditioner quest
                          Went to find a 8,000 BTU Air unit. Was surprised to find a 12,000 BTU, on sale at a low low price. Considering that I save 1-150$, I decided to use what I saved. Again finding a canopy on sale at 1/2 price.
                          by
                          • Pro
                          • Recommended
                          Store of Choice!!!
                          Great shopping experience , the location is good and the prices are low!
                          by
                            • Recommended
                            Love this store
                            Easy to locate what you need, cleanliness of the store. Friendly.
                            by
                              • Recommended
                              Showing 1-30 of 388 reviews

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