#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

Rental Center

(630)637-6422

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

2920 Audrey Ave

Naperville, IL 60540

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 780 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (780)
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Showing 1-30 of 780 reviews
great selection of mums
Mums and asters range in size/price from $1.25 to $12.98 Good sized for $3.98, hanging baskets for $6.88! Red, purple, gold, yellow, white...my new place finally feels like home. Helpful employees too: Len was welcoming and kind. Love this location.
by
    Best Home Depot Store ever. Staff is very helpful and courteous. Store is organized and clean. ...
    Best Home Depot Store ever. Staff is very helpful and courteous. Store is organized and clean. Nice atmosphere and fun shopping enviroment!!!
    by
    • Verified Purchase
    • Recommended
    Nice store and helpful associates!
    Nice store and helpful associates!
    by
    • Verified Purchase
    • Recommended
    This is my store. Shop there often. The associates are friendly and helpful.
    This is my store. Shop there often. The associates are friendly and helpful.
    by
    • Verified Purchase
    • Recommended
    The store is dirty, shelves are in disarray and the staff is not helpful, actually borders on bei...
    The store is dirty, shelves are in disarray and the staff is not helpful, actually borders on being rude. I can't recommend this store.
    by
    • Verified Purchase
    The store was clean, even if very busy, and although the employees were very busy, they took the ...
    The store was clean, even if very busy, and although the employees were very busy, they took the time to ask if they could help me. I love Home Depot!
    by
    • Verified Purchase
    • Recommended
    Unfortunately the customer service at the store is headed downhill fast. With 25 years experienc...
    Unfortunately the customer service at the store is headed downhill fast. With 25 years experience in remodeling I am constantly amazed at the lack of customer service at this Home Depot store. Frankly, I I suspect they are headed the way of Sears, Kmart, and Montgomery ward. They all thought they were too big to fail!
    by
    • Verified Purchase
    Awesome hardware experience. Mike H. and Annie W. are very knowledgeable about the items and can ...
    Awesome hardware experience. Mike H. and Annie W. are very knowledgeable about the items and can assist with your needs and questions. They resolved my problems and spent time until I understood the issues and could install the product myself and I am considered a senior.
    by
    • Verified Purchase
    • Recommended
    Staff treats you like family
    I came here today to find something my nephew had lost in the store, and to buy a few things. The staff from one end of the store to the other was beyond helpful and friendly, and made me feel like family. I've never had this experience in such a big store, and it was a real pleasure to be here. The store was impeccable and a well-rounded assortment of merchandise was very nicely presented. The store was busy, but ample parking was still available. I would definitely come here again - these people are amazing :)
    by
      Nice store with friendly employees
      Nice store with friendly employees
      by
      • Verified Purchase
      • Recommended
      Garden section
      Marie was awesome help!! Also a gentleman, who's name I don't know, helped me being all my plants to my car and load them!! Very generous!
      by
        • Recommended
        Very disappointed in the customer service we received. A mistake was made with our cabinet order...
        Very disappointed in the customer service we received. A mistake was made with our cabinet order and it took weeks and countless phone calls to get this resolved. Spent way too much time on hold waiting to talk to someone, being disconnected, and not having calls returned. Now we just learned our counters are going to be delayed because Home Depot didn't respond to the counter company. Our project should be complete and we are still without a bathroom.
        by
        • Verified Purchase
        Great store, convenient location. I don't remember ever going into the store without being greete...
        Great store, convenient location. I don't remember ever going into the store without being greeted at least once. The people there seem to be eager to help. Prices are usually better than other large hardware chains, and selection is enormous. I have worked with this store on major household projects (complete bathroom upgrade and building a very large above-ground garden among them), as well as the usual (an occasional bolt, light bulb or shelf). The personnel are knowledgeable and helpful. The garden center is hard to beat. Renting a truck is cheap and easy. The Home Depot is my "go-to" place for just about everything for a project.
        by
        • Verified Purchase
        • Recommended
        I have been shopping in this HD for many years, I did observe a lot of change in associates, all...
        I have been shopping in this HD for many years, I did observe a lot of change in associates, all are more friendly and willing to help. I placed my order online, All were ready for pickup, and been notified by text. Even the associate who assisted me was one of the best, she was professional and very courteous ,even when needed to change an item did process without any sign of frustration. ( Cashier Ms. Sarah). I had a real great experience. Thank you all, and specially cashier Ms. Sarah
        by
        • Verified Purchase
        • Recommended
        Superb service
        Bill in the tool rental section is great...took a mower in for repairs, fully expecting to leave it...he took the time to give it a look, and the as able to solve the problem on the spot...I will be taking my mower there from now on
        by
          • Recommended
          1 found this review helpful
          Great store and staff. Everybody -I've worked with- polite and helpful.
          Great store and staff. Everybody -I've worked with- polite and helpful.
          by
          • Verified Purchase
          • Recommended
          Friendly and knowledgeable staff. Very customer focused
          Friendly and knowledgeable staff. Very customer focused
          by
          • Verified Purchase
          • Recommended
          #1918 Naperville Home Depot is the best supplied gardencenter. Always find plants I need and they...
          #1918 Naperville Home Depot is the best supplied gardencenter. Always find plants I need and they are well taken care of ie. Watered and trimmed.
          by
          • Verified Purchase
          • Recommended
          Every employee that I had contact with at this store was helpful, knowledgeable, and made sure th...
          Every employee that I had contact with at this store was helpful, knowledgeable, and made sure that I was completely satisfied. The best home store to shop in the area.
          by
          • Verified Purchase
          • Recommended
          My experience is that the store personal are friendly and knowledgeable and willing to help load ...
          My experience is that the store personal are friendly and knowledgeable and willing to help load my large orders.
          by
          • Verified Purchase
          • Recommended
          Smart insightful friendly help and advice!
          Smart insightful friendly help and advice!
          by
          • Verified Purchase
          • Recommended
          The employees here are wonderful. They are pleasant and very helpful. I would definitely recomm...
          The employees here are wonderful. They are pleasant and very helpful. I would definitely recommend this store.
          by
          • Verified Purchase
          • Recommended
          Good luck getting help and getting through the isles with a lumber cart!!!
          I had a bad experience today, not a single person offered me any assistance as I needed some lumber and crown molding. I was trying make my way to the register after I finally found what I needed with my 2 year old and had to go through an obstacle course just to get there, all the while shoving things back in the isles just so I could get through !
          by
            Store is neat and clean. Staff is very friendly and helping. Staff guides to the right place and ...
            Store is neat and clean. Staff is very friendly and helping. Staff guides to the right place and sometime walk with you to the right place. They did ask questions to make sure you are getting the right item.
            by
            • Verified Purchase
            • Recommended
            David Garcia in kitchen design is very knowledgeable and was helpful in the process of remodeling...
            David Garcia in kitchen design is very knowledgeable and was helpful in the process of remodeling our kitchen. He met with us a number of times, communicated via email to answer our questions and had many helpful suggestions. We highly recommend him!
            by
            • Verified Purchase
            • Recommended
            Clean and organized Voula, Chris and David are very helpfull
            Clean and organized Voula, Chris and David are very helpfull
            by
            • Verified Purchase
            • Recommended
            This store is great!!! There are a number of people at this store that are very knowledgeable, h...
            This store is great!!! There are a number of people at this store that are very knowledgeable, helpful and friendly. Many have been there for a long time. I think special acknowledgement should be given to Tim in Kitchen & Bath, Mike and Tony in Hardware, Don in Electrical, Kim in Paint, and Jan in Flooring. They are all the reason I keep coming back to this particular store. Thank you all for your help.
            by
            • Verified Purchase
            • Recommended
            This store is my go to store mainly because they are open at 6am. Plus great employees.
            This store is my go to store mainly because they are open at 6am. Plus great employees.
            by
            • Verified Purchase
            • Recommended
            The best at customer service
            Throughout the store, everyone was helpful with my shopping experience. Everyone approached me with a smile and asking to help, or a good morning!
            by
              • Recommended
              I like the self-checkout aisles.
              I like the self-checkout aisles.
              by
              • Verified Purchase
              • Recommended
              Showing 1-30 of 780 reviews

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