Reviews for New Rochelle #1245

Store had everything d prices were good. Things were easy to find so it made for an enjoyable experience. In addition there were small lines at the checkout.

Store was clean, very easy to find what you are looking for with great employees who go out their way for customers.

For a holiday weekend this store was well stocked & had a lot sale items; I went for some electrical gadgets & walked out with quite a few other items. The cashier, Denise Das, was friendly & full of information, she even manage to get me to sign up for the credit card; so my home improvement will continue with the flooring I will purchase next week hopefully. Nevertheless of the 3 Home Depot I can go to I prefer this one & and to think it's the furthest store to me!

Erica was great. Very Customer oriented A pleasure to have during my visit.

Great Store.... My go to Home Depot. Staff Does a great job helping out. I have been going to this store since the day it opened many years ago (in the 90s') Always has a good selection and is well stocked .

better staffed than the store on gun hill road

5/7/2017 9:04 am This was the 1st of 3 visits over 4 hours. Each time I returned something that was defective. I needed a 6' HDMI cable. I found the cable display very confusing. Some packages matched the corresponding price tag; many didn't. The 6' cables should be on the 2nd row with the other 6' cables. I picked what I thought was a 6' cable from that row but it turned out to be 3' (which had to be returned as defective anyway.) Next trip, I discovered the 6' cables were where the 3' ones should have been! ​5/7/2017 12:12 PM This was my 2nd out of 3 trips. I bought a 3' cable accidentally the day before which turned out to be defective anyway and had to return it. It took multiple attempts to diagnose that the cable was defective. I had to try an old fashioned screw-on cable connection to determine if the cable box and TV were working (which they were) then tried the new cable on other TV's around the house to confirm that the cable was bad. (It was.) So, back to the confusing display at HD. I still needed a 6' HDMI cable that would work since the one I bought earlier that day was defective. I decided on a premium cable but because the cable display was confusing, I mistakenly picked up a 3' cable for the 2nd time. (I was in a hurry.) I also purchased a Decora cable connector and switch plate. When I got home, I discovered that one of the 2 screws on the switch plate had no slot - it was totally smooth so there was no way to screw it in. So, back to HD to replace a $.70 switch plate!​ ​5/7/2017 1:39 pm My 3rd of 3 visits in hours. I had to return the defective HDMI cable, purchase a 6' premium cable, and return a Decora switch plate with a defective screw head without a slot on top to screw it in. Having picked up the 1st switch plate in the display on my previous trip, I can't help but think it had been returned as defective. Instead of RTV'ing it, someone just put it back on the shelf. A manager comp'ed me the $.70 switch plate which was nice but didn't make up for all the trouble I'd been through.​ The 1st employee I approached was in the fastener section looking at a shelf. I politely asked if he could help me. He said nothing & kept looking at the shelf. I thought he hadn't heard me so I asked again more loudly. (I have a neighbor who is hard of hearing so I assumed he may not have limited hearing.) Irritated, only then did he say he'd be with me in a minute. I would have been happy to wait patiently but he showed no acknowledgement that I had asked him a question. When I was ready to check out, I spoke with a manager about the defective switch plate (asking that he ensure it doesn't get put back on the shelf) and he comp'ed me a $.70 replacement. He was very helpful, but it hardly made up for all the trouble I'd been through over the previous 4 hours.

Great location, wonderful service

Very helpful service in the garden area, and throughout the store.

Mo (Malka) eagerly waved us to one of the empty self check out registers and assisted by scanning our larger odd shaped items. She was personable and friendly. I elected the cash back option and in the midst of collecting my receipt and items, I forgot to take my money. As I left the store I heard a customer and Mo (Malka) calling me to come back. They handed me the money that was left at the register. Thank you so much to the wonderful customer and Mo (Malka).

This store is convenient and I have used this store for over 20 yrs ever since the store opened.

All the employees i encountered on this visit were smiling & appeared happy...Joey, my cashier, was very very friendly & helpful! Thank you

You keep asking the question, did you need assistance, which I consistently answer NO. If a person answers "No" why is there a second question "Did you receive assistance from a Home Depot Person. Makes no sense to me. When someone responds NO to the first question; the second question as to why you didn't receive assistance is eliminated.

There was a light fixture on line that this store had had previously but had recently sold out of. This store would not order the fixture from another store to have delivered here so I could pick it up at my convenience. They said if I wanted it, I could travel 20 miles (40 roundtrip) out of my way to get it. Store policy. Customer dis-service was very evident. Wish there was a Lowes in New Rochelle, they have a friendlier "Store Policy." (One star because they require something.)

If you have to get paint for projects go early, and find "Ida". This associate can help with colors and is spot on with the service.

I have always had great experience when visiting this location. Keep up the good work!!!

See Rudolph in lumber if you need anything from that section.

I've been shopping here for at least 15 years. For the last two or three years, the staff has really picked up their game. In the past, it would be darn near impossible to find someone or, if you did, they didn't know how to help you and didn't know who to send you to. That is no longer the case by far. The staff are informed, courteous and professional. I used to dread trips to Home Depot but I no longer do.

Compare to other Home Depot this perticular store is much cleaner and the associates are much helpful

The store was clean and organized. The clerks in the electrical dept (John Peter and Roger) were extremely friendly and helpful

Home Depot/New Rochelle, NY #1 Hello: I just wanted to take a moment out to write this review, because it is very important that Home Depot/Head Quarters hears about some of the great managers and employees working for your company. I especially would like to thank the following employees who went to great lengths and beyond to help me. They were extremely patient, knowledgeable, accommodating and very helpful. So, with that being said I would like to thank Chris (Lightening Dept.), Michael (Customer Pick-up), Raphael (Asst. Protection Manager), Ethan & Shirnell (Customer Service), Richie (Asst. Store Manager), Kamal & Opal (Flooring). These employees were absolutely OUTSTANDING! I hope that Home Depot will recognize them for who they are and what they do there. They definitely represent what Home Depot stands for when it comes to great service and keeping their clients coming back. Sincerest regards, Lisa Aird

Excellent customer service...thanks Danielle for making it easy to shop

THANK YOU FOR YOUR EXCELLENT CUSTOMER SERVICE. WE APPRECIATE YOU!

For many years I have shopped at this store and occasionally I had to return some items but never once did I have any problems in doing so. The hospitality has always been top shelf. I look forward to many more years of shopping here.

The cashier was very friendly and polite. Hard to find this in this day and Time

Had a good experience shopping at Home Depot...sale people were pleasant and helpful in all the departments I went to...even the person who checks your receipt on your way out very pleasant....

great store but if you guys really need help go see rudolph in the lumber department

I just came into the store to get somethings and i have to do this survey because my cashier Amanda was great and i can not wait to come back and keep up the great work with your cashiers i have never had a cashier like that in all my time coming to this store.

I love this Home Depot. The sales team, cashiers, Professional Services, Customer Service are all wonderful. They're extremely helpful and willing to assist or locate someone who will be able to help. The delivery service was also great!!!

Everyone was nice from the time i walk in and out but my best experience was with my check out from the cashier Amanda she was wonderful with greeting me and asking me if found everything okay i have been there plenty of times and never met a cashier like her