#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(757)833-1100

Rental Center

(757)833-1104

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

325 Chatham Dr

Newport News, VA 23602

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 648 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (648)
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Showing 1-10 of 648 reviews
Thank You
MY entire house is Home Depo, Next project is kitchen!
by
    • Recommended
    Incorrect Product Availability
    I am aggravated about my experience with trying to purchase Pine Ball Top Finial for fence posts. last evening we saw on your website that there were 24 available at the newport news store. So we drive 10 miles there, and looked every where for the item, store employee in the back tried to help with no success. So we basically wasted our evening to pick an item that was not there, but you website said it was there. Got home and order same item online. Now i get an email that order is cancelled. Definitely not a good experience with Home Depot.
    by
      all staff helpful
      zi had contact with multiple stuff in aisle, at check out and in the lot at propane tanks. Great service!
      by
        • Recommended
        Great Customer Service
        I greatly appreciate the fact that Eric (a manager) went above and beyond to get a Halloween Golden Retriever that was not available on the shelf! He had to track it down and retrieve the item. It exemplified great customer service! I am very appreciative!
        by
          • Recommended
          Plumbing issue.
          I had a plumbing issue I went to your store and I was helped by Anthony and Nelson. They were both extremely helpful. Nelson showed me in detail how to fix my leaking diverter and help me get all the parts since Anthony helped me with the parts. also they are both very kind and helpful. They are good employees!
          by
            • Recommended
            Store is cluttered
            Stir always cluttered and help is not to be found. I travel to Gloucester when I need large items
            by
              Grass killer
              Went in looking for something to kill Bermuda Grass in my flower beds. The young lady in the Garden Center was very helpful. She looked up the product and told me where it was located in the store.
              by
                • Recommended
                Clean restaurant
                First time at Red Lobster in a while don’t visit as frequently as i did since the one in my town closed. The Restaurant was clean and service was good. Only issue was after the initial glass of water was consumed the waitress never refilled my water glass.
                by
                  • Recommended
                  Materials we need were on hand
                  We were able to complete our remodeling work on time.
                  by
                    • Recommended
                    Questionable Employee and Policies
                    The elderly gentleman working in the carpet department misspelled my last name on my order. When I called it to his attention to correct, he dismissed it and said it didn't matter, that it would be corrected down the line. Well it was not. The installers had the incorrect name when they came to install. I did not like having the pay the full amount of the carpet and installation in advance, but was told it is a Home Depot policy. Not good!
                    by
                      Showing 1-10 of 648 reviews

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