#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(303)450-4702

Rental Center

(303)450-4708

Store Hours

Mon-Wed:
6:00am - 9:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

16420 Washington Street

Thornton, CO 80023

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Customer Store Reviews

  • 4.5 out of 378 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (378)
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Showing 1-30 of 378 reviews
Great experience
This customer chose to rate the product and not provide text.
by
    • Recommended
    Thanks for helping me find the right faucet handle!
    If you've got the old handle, bring it with you. There are a myriad of choices.
    by
      • Recommended
      finding stuff
      just to let you know that when your looking for a certain anything it's nice that your people help
      by
        • Recommended
        Great service and delivery.
        Thank you for helping us for the concrete at our backyard and delivery was great .
        by
          • Recommended
          Amazing customer service -knowledgeable and friendly
          We were helped by Jake in the windows and millwork department , he helps us to pick the right garage door, he was super knowledgeable and takes pride of the work that he does, I would love to have a Jake to work for my company! Also the evening store manager was great as well. This Home Depot is out to go for anything that we need.
          by
            • Recommended
            Best ProDesk Staff.
            Efficient, courteous and knowledgeable ProDesk Staff at the North Thornton store! Highly recommend them with any of your needs.
            by
              • Recommended
              Didn’t Buy Anything but Store tracking says I did
              I went to the store with my husband. He bought a few things using his credit card and email. Days later I got this survey to rate my buying experience. I had the location and tracking off on my phone. Days after the first survey got another request to rate the light my husband bought. He got no requests to do any surveys.
              by
                Self service cashier Kathy
                Absolutely rude and offensive individual. Threatened to call a manager to have my girlfriend and I kicked out because we corrected her on how much she was charging us for wood per foot. Extremely unprofessional and I don’t want to go back to this Home Depot because this is not my first experience having a rude cashier there.
                by
                  Keys made
                  Don’t bother having your house keys made on the automated key cutter. Took the keys home and neither worked. Even upon return the lady told me to go to Ace.
                  by
                    My favorite Store
                    This is not a review of a particular product from Home Depot. It is about the store having almost everything I go there for. The selection is great, and products are of good quality. If I have a project that I am not sure how to do, there is always a associate with the knowledge required to get to where I need to be with my projects.
                    by
                      • Recommended
                      A. Couple areas that could be improved
                      I have bought vegetable plants from HD for about 9 years. These last 2 planting seasons before this one. I did it get the yield from the tomato’s, peppers, herbs, and flowers that I have in the past. I have a masters in Botany, so I am well versed in proper planting and alternating crops. My question is: Have you been getting cheaper quality plants, then in the past? This year I will buy my plants elsewhere. I’ll be back when I hear better results, from friends. BTW I MISS THE HOT DOG GUY 🥲
                      by
                        • Recommended
                        Great all around store!
                        This location is always well stocked. They tend to have more inventory than surrounding stores.
                        by
                          • Recommended
                          Very nice staff
                          I always go to this location and I've never had a bad experience, they always see how things are going and if I need any assistance. I will continue to go to this location.
                          by
                            • Recommended
                            Paint Match Specilist
                            Was in need of a paint match for 9yr old interior walls Was helped by Shannon in the paint department. Absolutely the best customer serve I have experienced in recent years. Competent, Skilled, Diligent customer service.
                            by
                              • Recommended
                              Great Customer Service
                              I wanted to express my sincere gratitude to Collin, the store manager at the North Thornton store. I purchased a large Husky toolbox last week and scheduled a delivery for 11-08. When the driver showed, the toolbox had a large dent in the side, so I refused delivery. I immediately called the North Thornton store, where I purchased the product, and was put in touch with Collin. I explained my issue with the box and told him that I had to take the day off to be here for the delivery, since the delivery window was all day. Collin checked stock and was able to locate another toolbox in the store and had two employees transport the unit to my house and drop it off. I might note that this was at the beginning of a large snowstorm that was going to impact Denver, and the snow had just started sticking to the roadway. I appreciate the that Collin and the two employees went above and beyond to make customer satisfaction a priority, it is greatly appreciated.
                              by
                                • Recommended
                                Always great
                                This not only is the closest HD to me, but even if it wasn’t, I would still go to this one over the two next closest.
                                by
                                  • Recommended
                                  Courteous, patient, customer service
                                  Last Sunday in your Thornton store, Renee, General Manager, and Stephanie in customer service turned a very difficult purchase into a positive experience. You have two fantastic employees that deserve a BIG HIGH FIVE!
                                  by
                                    • Recommended
                                    Home Depot Super Store
                                    We moved from Louisville to Erie five years ago and this has been a vast improvement over the later. Great selection, well kept and always someone with a well respected greeting.
                                    by
                                      • Recommended
                                      Not safe for families
                                      I own a business that purchases 10K+/month from HD. My children have loved coming with me and love the race car carts in fact they call it the “race car store.” But the Halloween decoration are so over the top that one of my children started to cry when I told him we were going in to what all my children now refer to as “the scary store.” I had to promise my children we would only go down aisles away from the Halloween section. I’m all for people having fun with decorations and having choice but if you have kids avoid Home Depot for all of August to October. I know my business will boycott HD for all of Sept and Oct. And to the corporate buyers this is very short sighted it takes selling A LOT of decorations to make up the business you lost with me alone much less other families that feel the same.
                                      by
                                        Short of staff
                                        I was in the store the other day and couldn’t find any employees to help me. Usually there are one or two walking around but on this visit there were none to be found throughout the store
                                        by
                                          Great Associate
                                          Associate Coralee always goes above and beyond with her service, much appreciated!
                                          by
                                            • Recommended
                                            Exceptional Service, Store Managers create Great Customer Care & Service!!
                                            Kayla manager at store 1548, was exceptional, she followed through and gave exceptional customer care and service, I didn't have to go online to complete the order which did not have all the parts, she called another store locally and made my life easier!!
                                            by
                                              • Recommended
                                              Waste of my time
                                              They wasted a day of my work by handovering me a paint which someone forgot to tint. For a day I painted "pure White" instead of "falling snow". They refused to compensate my wasted time laying that they have no gift cards.
                                              by
                                                Attitude service
                                                The gentleman cutting wire at the wire spools had an attitude, no Tape measure, and moved relatively slow. No sense of urgency when helping. Pretty rude.
                                                by
                                                  Customer focused
                                                  Best Customer Service I've ever received . it was consistent throughout the store
                                                  by
                                                    • Recommended
                                                    Great Store!
                                                    I like this store because of the wide variety of merchandise. All employees are friendly and helpful.
                                                    by
                                                      • Recommended
                                                      Fantastic Store!
                                                      Every time I frequent this store - which is A LOT - the staff is always friendly and helpful. The store is clean and well stocked! I fully recommend it for everyone!
                                                      by
                                                        • Recommended
                                                        Customer Service
                                                        Both associates helped me find and check out with a friendly, knowledgeable, and quick response and attitude!
                                                        by
                                                          • Recommended
                                                          store management
                                                          This store is always well stocked and cuntomer friendly
                                                          by
                                                            Excellent Hardware Store to Shop at
                                                            Many friendly staff and many options available to meet items to review and options to purchase.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 378 reviews

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