Reviews for Rochester Hills #2727

The sales associates all went above and beyond in professionalism and friendliness. Nothing was too much and each made very effort to assure that we had what we needed. The store is clean, the staff is nice and competent. The customer service representative was efficient and conscientious. We are so happy that this Home Depot is so close!

Good selection of CO alarms to choose from with defferent features

Interacted with several associates during my visit and all were very positive and helpful, especially Chelsea in cleaning supplies.

I came in to order a custom entry door and storm door for our home. First, I talked to the Store Manager regarding the current promotions for 0% interest, since the order was going to be expensive. He was very helpful and reassured me that I would get the promotion available. The Sales Associate in the Doors and Windows Department was very easy to work with. He explained each item necessary to order the doors and gave me suggestions when I asked. I felt completely at ease with him and felt he was interested in me as a customer. I am VERY satisfied with my experience at Home Depot in Rochester Hills, MI today!!

Most associates at Rochester location lack interest in the needs of shoppers...I always feel like I am invisible there. They are not bad people, just seem to not like their job and appreciate folks need their services.

Was able to find what I was looking for. Thank you .

I am always able to find what I need to operate my business! Close to home for convenient shopping!

Maria(MDG5894)Guided me to the right places with the right associates

I've never had a bad experience at this store as I've had at other locations. Associates seem to have no problem going out of their way to help you even if it's not their department. Someone always acknowledges you when you are walking through the store to see if assistance is required.

store is clean and everyone has been very helpful. I had my bathroom remolded and bought most of everything from this store because of price and the help I received. if I had. problem it was taken care of. when I was looking for my new dishwasher I had a fellow go out of his way to help, I forgot his name and pat helped. the girls at the customer service have always respected my thoughts. thanks to all.

Joyce was very helpful in the hardware section. Gillian provided great service at the self checkout.

I was in the store looking for new appliances for the new home we just purchased. The associate that assisted me was wonderful. She new exactly what I was looking for, aided in picking what I wanted, took the time to show me items that closely fit what I was looking for and even found sales on what I was looking for. When we finished she made sure I was satisfied, all my questions were answered and that I had made an informed decision.

The staff was happy to assist and had a very friendly attitude

Enjoyed shopping for mums and oriental lilies. End-of-season selections and prices were attractive.

The store associates are impossible to find. And when they are forced to be in the aisles where people might find them, they like to walk away from the customers as fast as they can, lest someone stops them and asks them a question and they might have to actually do their job and either help someone or get an item for the customer. Multiple times in the past I have had above experience. And today, as usual, when I needed help I couldn't find anyone and there was no call button either to request for help. On top of that, I was overcharged for an item. The price marked in the aisle was lower than the price I was charged. When I went back to get this issue fixed, after much hassle, although the customer service reps gave me the price that was marked in the aisle, they did not give me the extra 10% discount that I was told I am supposed to get when I am overcharged. They infact laughed in my face when I asked for the discount. According to them, it's not their/home depot's problem or mistake that I was overcharged. It was my mistake that I wanted home depot to charge me the price that was advertised in home depot's own aisles!!!

I never have a problem finding someone to help me to what I am looking for. When I moved I used Home Depot for everything including carpet, wood trim, paint, lots of electrical items, lights. It was my go to place. I felt the prices were fair and quality of product excellent.

Store is great all the time but the popcorn is the little things that you guys do that make bringing my daughter with me an easy trip.. she loves going with me because she gets to eat popcorn and be with her dad while we go shopping.

Very clean store . No Complaints but could use more associates to help.

BRIAN AND MATT AT THE CONTRACTOR DESK WERE REALLY EXCEPTIONAL. THEY WENT OUT OF THEIR WAY TO HELP ME. THEY LOADED 25 BAGS OF SAND (50 POUND BAGS!) FOR ME. BRIAN EVEN WENT TO MY SCHOOL TO UNLOAD THEM FOR ME. GREAT LEVEL OF SERVICE ALL DONE WITH A SMILE!

I have gone here many, many times and have not been disappointed in their service.

I like the fact finding someone to help me was not difficult or time consuming.

Rochester Hills Home Depot is very helpful. I find the overall service of the store and the staff has improved a lot over the past few years. Had a great experience there recently.

I love your customer service and the associates. they helped me well

EXCHANGED PROPANE TANK IN LESS THAN 5 MINUTES - GREAT EXPERIENCE

The store was easy to navigate outside of a few stray carts and stocking equipment. The associate in lighting wisked me to the correct isle and got exactly what I was looking for.

I was happy with my experience except for the Kiosk. I did not understand it

It's easy to find my way around the store. The aisles are clearly labeled, and if I'm not familiar with the aisle I need, I just have to turn around and there will be a sales associate close by for help.

Nice experience, but not much left in stock at the price I wanted.

Was very happy with the merchandise bought. What I needed was available. What I didn't understand a sales associate helped me with. I will always buy from Home Depot. Home Depot had a large selection of the merchandise I needed and other stores do not. The pricing was below other stores with the same merchandise.

Great Store! Great knowledgable Staff ! The store is by far the best Home Depot around the area!