Reviews for Round Lake Beach #8431

Phil and Willy greeted us and got us exactly where we needed to be. They had great inventory, sales, and customer service!

The garden staff was friendly and helpful and the plants were well taken care of and healthy. The paint department was knowledgeable and friendly!

the store is great and they are very helpfull

They have amazing employees! Very helpful! Will definitely go back!

I took one of the project classes that are designed for 'her'. Klara (junior) was the instructor and was she awesome! She instructed, and didn't over-take the project. She made sure that you were comfortable with tools, and if not the proper way to use them. Klara was friendly, helpful, patient and professional. ✨✨✨ I will definitely take another class with Klara.

Overall great environment and staff! Will definitely be back and would recommend

The personnel are extremely friendly and helpful. Very customer oriented. Persons like: Mike in Pro Services, Tony in Pro Services, Diane in Doors, Robert in Checkout, Tanya in Checkout.

I really like how clean the store is and i like how friendly the employees are.

While waiting to do a quick return one of your associates Nicole, had the patience of a saint dealing with a lady who was to put it mildly "difficult" patient, and understanding and she never lost her cool.

Home depot you rock

Great team at this facility.

The sales assistants don't try to pressure a customer into buying any item. They simply show what is available. When necessary or when asked, they will demonstrate the functionality of an item, point out its use(s), and then let the customer decide. In addition, whenever a sales assistant can not answer a question about a product or service (rarely), she or he will defer to someone who can.

Store was clean and stocked to a good appearance. Employees greeted me as I walked in. I was able to find what I was looking for and an employee helped me find a different item. Overall experience was very good

Robert the cashier was very friendly.

I was shopping in plumbing, Jason was very helpful in finding parts. Then I needed a special adapter and the store did not have it, he said, "I have one in my truck I will give you", we walked out and he gave me the part. Way above and beyond!!!!!!!!

This store provides the best customer service I have ever experienced, period! Great service from every department, with the employees taking the time to understand the project I am working on, and providing assistance and advice to get things done correctly. This will be the only retail hardware store that I shop at. They are professionals at every level! And truly care about their customers. Thank you #8431 Round Lake Beach!

Neat store, friendly staff and great inventory

I have been shopping this store since moving to the area this past September. I was never a Home Depot fan previously because other locations I shopped weren't as friendly helpful or knowledgeable. Today I just purchased a snow thrower on clearance, these people were so awesome! The salesman called me 3 times to tell me after searching & inquiries to staff members that even though he didn't have the exact model I was looking for, he had one comparable. It didn't come with a manual so the garden area manager demonstrated & showed me how to operate it. He also guaranteed a full refund if I wasn't completely satisfied after using it. Kudos to Vontain & Ken for going out of their way to make me a happy customer!

I want to extend a extra thank you to all the great employees at this store! Thank You Jo ann, Justin, Warren and Jordan! You all are great!

Really enjoyed my recent shopping experience this evening. Found the perfect stove, have been looking for months...finally found it at my local Home depot. Everyone was friendly, and helpful. I have more home improvements to do, so will be going back soon.

Excellent customer service and clean! Always easy to navigate and quickly and speedy checkouts.

all the employees wish me a good morning.made me feel like i was the owner of the company.employees feel like family.

Everyone they was very freindly, helpful,and nice to talk to. We got a truck to rent when other stores had none. And it was a great day out couldnt beleive we walked in and could rent the truck. Thank You so much GREAT STORE with GREAT PEOPLE.

Im a new home owner and if its wasnt for your employees.nothing would be fix around the house

for the ladys at the front desk. Keep up the good work and i hope the company recognize your hard work everyday

nicole was very nice and helpful. thank you nichole

I've always had luck with finding someone who is knowledgeable and patient. I go here all the time for my home improvement needs.

Mike from Pro service was by far the nicest person I have ever delt with in any homedepot. He is what customer service is all about!!

This store has all your home and contracting needs and employees who are eager to assist. Clean, organized, and an overall positive place to shop. Employees are personable and go above and beyond.

I went to the store today to find material to make a balance beam for my daughter. Very simple project to do. It took ten minutes to find some one able to cut me two pieces of wood. Asked for help in the carpet area,associate said they would call someone to come over there. 15 minutes later, still no one showed up. Left the store with out the material needed because no one ever came to help.s