Reviews for San Jose (Ge) #1861

I bought a mini fridge for a gift and picked up 9:30 yesterdays 10/19/24. When we opened the box there were few dented on the door (attached picture),

I was greeted right away by one of your employees and he pointed me in the direction I wanted to go When I arrived at the door and window area, I was greeted again by Marvin. Marvin was extremely helpful and knowledgeable. I have shopped at other Home Depots and the service here was by far the best I have ever received. As a single woman, this is very much appreciated. Thank you.

We had to rush over from another HD location that did not have the items even thou they showed they did. This location was withing 15 minutes of closing but still seemed calm. The store was clean and well organized. They had special arrangements for checking out that allowed for a quick exit.

I met Ariana a couple of weeks ago. I was there to buy $2,000 in lumber to rebuild my arbor. I thought we were registered for the Vet account to get 10% off my purchase. The system showed that I had a DIY account. I brought my husband’s military paper for proof. Ariana went ahead and let me have the discount and told me to finish registering on line. I was so surprised that Ariana did that for me. She made my day. I was able to complete the registration whenI got home. On August 15th I went to Home Depot again to order a cook top from Ariana. It was half off. Again, Ariana gave me SUPER DUPER CUSTOMER SERVICE. She made my day again. I can’t say enough about Ariana. She even took the time to help me do a search for outdoor flush mount ceiling light fixtures for my patio. Ariana goes above and beyond the call of duty to give her customers a happy experience shopping at Home Depot. I’ve never met anyone at any hardware store who does this. Home Depot is fortunate to have Ariana on staff. I do not live close to this Home Depot but it is worth going out of my way just to see Ariana. I have never been in this Home Depot until two weeks ago. I will make this my store from now on. I know I’ll get the help I need. Thank you ARIANA, You are the BEST!

The staff members kept telling me the isles of what I was looking for Wrong. One person even looked up in his phone & took me to the isle but the product was not at that isle. Another person looked with me for a different product and it was actually in a different isle than what the store directory search showed on Home Depot system. I wasted half an hour looking for what I needed but still can’t find them even with the staff member looking with me. Home Depot, get your directory information straightened out!

When asking for help, it’s always “ this is not my department “ employees don’t appear to care.

This store is very clean organized. The salesperson are very busy in the appliances department so more salesperson walking around the area are needed with more knowledge on the current promotions, rebates being advertised. The appliance department are very nice and helpful.. This could be a top appliance seller but it needs more personnel Thank Kenny an AJ for your time helping us. our cashier was also very efficient.

For a company with a Market Capital of $336Billion, o e would think theg could organize and regularly stock hardware and make carts available. The armed rental guard makes everyone feel less safe.

Staff who helped us was professional, knowledgeable and helpful. Thank you for the excellent experience.

Angelina Lucio is the best!

I was there to buy security cameras because I had a recent break attempt. So I asked one of the associates where I would find cameras and he walked me over and started explaining stuff and I could tell he was passionate about the info he was giving me. Turned out he had just gone through the same. I would have bought the wrong cameras for my need but after talking to him, I got just the cameras I needed.

I shop at Home Depot often to buy from soil to everything. I have a great experience. The employees are very knowledgeable and friendly. Thank you.

The employees don't like to be asked questions and I now understand why - they have no knowledge about anything they sell. They should be nicer considering they aren't very good at their job to start out with. Simply Uneducated I guess!

We buy gardening supplies and plants from here all the time …mostly it’s a satisfying purchase.

First time buying this item

we dealt with 2 different associates . Both were extremely welcoming , accommodating and helpful. Sergio at the cashier was helpful professional and efficient.

Home Depot is such a great store.it has everything I need and things that I want.

I needed a fastener to mount an outdoor gate hinge. It was helpful to find an associate in the right aisle to explain the products and to identify the types that would not rust.

Cashier Romina was very helpful and Friendly

Epoxy resin but it a week ago and am very pleased with the product

Extremely Better They ruined me for other Home Depot’s I’m gonna expect this level of service from now on to each and every Home Depot I go to. MJ was patient and kind and very knowledgeable. Ventura was very easy to talk to and helpful Neptali was very understanding and Shari went above and beyond to give the best possible customer service possible 5 Stars every one was amazing.🥹😂

Waited over 40 minutes to get a piece of wood cut

Being follow by a security guard through out my visit, makes me feel like a criminal. You cannot catalog a person by the way it looks and/ or dress. If its a a baggy shirt and sports shorts doesn't make me a shoplifter. Do you really expect someone to dreas slacks and a tie to not consider it a shoplifter

I just bought plants, like that I do not have to worry if problems they are returnable. As long as have receipt easy to return products.

this store did not honor my online coupon for 10% of $100 or more purchase. there as you can see from my receive from Home Depot. When I went to the cashier, I presented my smartphone and told them to scan my 10% coupon she said that she could not do this because store policy was I had to have the actual coupon. I told her it was an e-mail coupon. She called her manager and he also denied me the right to apply my 10% coupon to my purchase

I got items with a very good price and I happy about it

This is the best Home Depot store in San Jose, highly recommended

Dum lady running the cash Rester would not give me my military discount. i have no cell phone. But do have military ID. and i am registered with my Home Depot online account as a veteran.

Clean, friendly and professional staff.

Shopping at this location as restored my faith in pride in a workplace. A clean, well stocked store with a friendly & helpful staff deserves customer loyalty.