#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(415)257-6432

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

111 Shoreline Pkwy

San Rafael, CA 94901

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.1 out of 424 reviews
79%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (424)
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Showing 1-30 of 424 reviews
Amel The Great
I come into the San Rafael Home Depot almost every day..What I like about going to the Contractors Desk is that everyone there is so helpful and have a great attitude...I would specifically like to point out Amel, as she is always willing to help me, takes care of my online orders or other items in the store and really goes out of her way to make sure I am taken care of...It really keeps me coming back to Home Depot
by
  • Pro
  • Recommended
Contractor Desk is the Bomb
I just have to say that everyone at the Contractor's Desk are the Bomb...They are so great to work with! Not only are they knowledgeable, helpful, and can expedite my orders, they are a fun group that makes you laugh in the early mornings, even on a Monday...
by
  • Pro
  • Recommended
Pro Desk Hefe
Greg is the boss at the Pro Desk in San Rafael...He really knows how to work with contractors and take care of all our business needs...
by
  • Pro
  • Recommended
Marcus's House
Marcus has the best attitude working at the Pro Desk...He is quick to help and always very helpful.
by
  • Pro
  • Recommended
Ivonne
Ivonne at the Pro Desk is great..She is always helping me locate products that I did not know Home Depot carries in which I would have gone to another store...She is very service oriented and always has a great attitude at work...
by
  • Pro
  • Recommended
Luis is awesome eventhough he likes Barcelona ;-)
I am always in a rush and Luis at Home Depot always takes care of me and gets me out quick...We even have time to joke about whose soccer team is better ;-) Thanks for being such a great store..
by
  • Pro
  • Recommended
Contractors Desk Rocks
The group at the contractors desk in San Rafael ROCK....They are always so helpful and are quick to get me in and out...
by
  • Pro
  • Recommended
Working with Amel is fantastic...She is very helpful and takes care of everything quickly
The people at the Pro Desk are fantastic and always take care of me which is great as I am always in a hurry to get back to the job
by
  • Pro
  • Recommended
Great Store Experience
I was very pleased with the service in the appliance section of the store. Dennis was friendly and very helpful.
by
  • DIY
  • Recommended
Great store experience!
All of the associates were very friendly and helpful, the store was clean and products well displayed and easy to find and I was quite surprised and happy to discover Christmas items (which I was specifically interested in) which were so varied and inexpensive.
by
    • Recommended
    Terrific help from store employee
    Very helpful & pleasant 50 year old man (approximately) who knew what I wanted and even took me right to it!
    by
      • Recommended
      Friendly associates and LOVE the Garden Center cashiers!
      The store is clean with good layout. At times it can be hard to find a store associate (they tend to be busy with customers a lot) but I have never met an associate here yet who wasn't super friendly and went out of their way to help. I have been to other Home Depot locations where that was not the case. On the downside, it can be REALLY hard to get help in the Garden Center - that would be my one complaint, because I have rarely been able to get someone to help me in terms of plant selection, guidance, special ordering etc. in the Garden Center and I shop there a lot -- but the cashiers in the Garden Center are always really helpful, do their best to try to get someone with garden expertise who can help, and they go out of their way to be helpful and friendly within what they can answer. Sometimes checking out at the Garden Center is my favorite part of the trip!
      by
      • DIY
      • Recommended
      do it herself class
      Marlene is a wonderful instructor in the do it herself class. She makes the experience fun
      by
      • DIY
      • Recommended
      the people were very likable
      found all of the products i needed and the checkout people were very helpfull and knowledgable
      by
      • Pro
      • Recommended
      Great cashier service!
      I just found out my dog has cancer and was very upset. I had to pick up something at Home Depot. Bev in the Garden department was so friendly and she put a smile on my face. She did not know how upset I was, but made a difference in that sad day. It gave me a bit of sunshine in that day and was a positive experience. Thanks Bev!
      by
        • Recommended
        Cabinets etc.
        I have been remodeling my kitchen for the last 6 months. I really appreciate all of the help I have received from the knowlegeable staff. The 12 month 0 interest loan for all of my purchases has been very helpful.
        by
        • Pro
        • Recommended
        NEVER BOLIVE WHAT YOU HEAR
        This store has a lot of the items that i need for my everyday work. the employes r helpful. the only thing the store need be more clean.
        by
        • Pro
        • Recommended
        very helpful associates
        associates were very helpful. I really needed help.
        by
        • DIY
        • Recommended
        Disgruntled shift workers at self checkout
        The friendliness and skill level at the self check out varies dramatically from day-to-day
        by
          Friendly, Knowledgeable and Helpfull Staff
          Everyone from the Manager, Associate Staff, Returns, Check-Out. & Load Out personnel are all professionals, with intent to provide CUSTOMER SERVICE WELL DONE ! My vote for best Home Depot location in the Bay Area Daly City = #2 Colma PRO = #3
          by
          • Pro
          • Recommended
          Christina's the best!
          I was helped by Christina and she was so great! I'll definitely be coming to this store over other ones in the area
          by
          • DIY
          • Recommended
          Suprisingly good experience at Home Depot
          The store is well laid out with the isle products posted well above each isle so I could see where I needed to go for the hardware that I needed. Love that about home depot!
          by
            • Recommended
            The checkers and staff at returns are cold and sometimes rude.
            The upper management is professional, but they need to better screen their checkers. The checkers have no buy-in to the company and know nothing about their department-such as garden. They behave as if they are on a work furlough program.
            by
            Windows and doors
            Jose Thomas is the best employee in the entire store when dealing with windows and doors
            by
            • Pro
            • Recommended
            Great Store!
            Good store, great workers. Always find what I want and Im in and out!
            by
            • Pro
            • Recommended
            Great Store Experience!
            I found everything I wanted, and more! Love the Garden area!
            by
            • DIY
            • Recommended
            great experience at the store
            Easy to find what I need, Or if I have questions always is some one there to help.
            by
            • Pro
            • Recommended
            Great overall experience due to employee, Marlene
            Marlene provided excellent customer experience. She was absolutely amazing and made the overall experience a pleasant one.
            by
            • DIY
            • Recommended
            Great cashier
            The best ,most helpful cashier I have had. She was professional and knowledgeable on store products.
            by
            • Pro
            • Recommended
            Great experience...I love this store!
            The women of Home Depot run this store. The ladies in the paint department are so knowledgeable...courteous...friendly...helpful ...& fun. My cashier was darling...bubbly...happy...just wanted to serve.
            by
            • Pro
            • Recommended
            Showing 1-30 of 424 reviews

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