El Cerrito #0643

I have always gotten very good and expedient help while shopping. I do wish checking out was as easy!!!!

I was very happy and very surprised at the level of great customer service I received from every employee I encountered. I overheard some other customers complaining that there was not enough people to help them. They must have been having a bad day. I was greeted by at least 3 employee's that asked me if I needed help finding anything. One guy without an apron saw me looking around and he asked if he could help me find anything. He said he was working in deliveries which is why he didn't have on an apron. when I told him what I was looking for he not only told me where to find the product but took me to the location and told me more about the product than I thought I already knew. I told him I wish he worked on the sales floor and he smiled and said I do, I work at the Home Depot. He told me his name and said I could find him during the day in deliveries whenever I needed his help. Thanks Deliveries, Your awesome.

The store is very clean and bright, Janitorial staff are continuously sweeping the isles and the whole staff perform their assignment very enthusiastically. They are all identifiable by their names on their assigned aprons. The operation in whole is very well organized . I admire the local management and administrators, for creating and promoting such an environment of high moral among staff and subordinates which is an asset to any entity for successful operation. Good luck and long live to all.

I AM A H.D. Devotee...love it, recommend it, appreciate it, use it all the time; bring clients to it all the time as a first choice. HD0643 has caused massive frustration and significant time LOST (I spent 2 hours and three trips trying to get 12 bags of rocks put in my car today; sadly not an unusual experience.). The male staff in this store routinely ignore the appeals of checkers for carry out service. They often disappear when found and asked to help. They tell me they aren't qualified to do some thing, and walk away without finding someone or even suggesting who might be qualified. They are often standing outside taking text messages. I have had young women leave the desk and load heavy bags of dirt into my car!!! T(because they see me standing there asking for help for up to 45 minutes and they are calling for help and no one is coming.) his store is either mismanaged or understaffed. The only other store that I have had such problems finding help to this degree is in Encinitas, CA. I am constantly offering verbal support to the women in this store, who are responsible, responsive, cheerful, uncomplaining and constantly having to be apologetic to your clients because there is so little back up. I pray, every time I go back for more dirt or gravel, that Michael is working because he gets stuff done. He is smart and responsive and understands that his customers are there to get stuff done. Your check out staff in gardening are AMAZING! I don't know how these women can continue to be so efficient and cheerful given how frequently they are ignored by the support staff. I stand in line with customers who are furious, and the checkers are cheerfully trying to calm the waters and get them help. I have personally left the line and gone to the help desk to try to get them help, knowing that if someone responds, I will actually get out of there faster than if I just continue to wait in line.

I purchased an item that did not ring up so the cashier rang up a similar item. When I tried to return the item the cashier accused me of having the wrong receipt in a condescending tone. Don’t assume your customers are idiots. Even if I did bring the wrong receipt, the cashier’s attitude was unwarranted, unnecessary, and unprofessional. Had she asked me why the items were different instead of accusing me of trying to pull one over on Home Depot, this would have been a non issue. Very poor customer service. I hope this is a teachable moment.

Do yourself a favor. Pay a little more money and shop elsewhere.

Excellent in all aspects

I really like going to Home Depot.....it is as always an AWESOME experience.

I FELL BETTER AND EASY ACCESS . RECOMMEND TO GO THERE. VERY HELPFUL STAFF