Reviews for Santa Fe #3503

Appliance Specialist, Theresa Atencio known her well. She was knowledgeable on the features on the Appliance I purchased. She is efficient and friendly and I will not hesitate on contacting Ms. Atencio on my next purchase Appliance purchase.

This particular Home Depot is the best. I always need a lot of help, and the employees always see me through!

I am always welcomed to the store and given any help that I might need.

In a world where everything shopping-related is directed toward an impersonal app, it is incredible to meet someone who treats shoppers like me and my mother with genuine compassion, respect, and kindness!

I’m an LMSW and a registered lobbyist for the State of New Mexico. I recently needed a new stove range, and Emilio, the manager, provided exceptional customer service and helped me find the perfect one.

Easy parking and access and easy in and out.

A Big Thank You to James the Designer & Consultant who assisted us with choosing the right countertop for our kitchen project.

Home depot thank you for supplying the products we need to get the job done .the staff very friendly and helpful

Make sure You know how to read At least by reading you can seek and find what you are looking for. Because, every employee you see is too busy to help you and Managers are nowhere to be found. Managing to do nothing, not even introducing themselves or assisting in any way.

This was a relatively complicated roofing project involving several trips to Home Depot to make sure I had everything I needed. The help was Excellent but the self checkout did not recognize me even though I had recently renewed my Vet status. The cashiers saved the day by giving me the discount. For background, I had registered as a Vet back in 2011 and registered again in October of this year, but the cashier's computer indicated that my status as a Vet had been suspended. I am not sure what is going on, but I did receive a confirmation via Email about five days ago specifying that I had been renewed as a Veteran. Please look into this and send me an email when I have been reinstated. Thank you.

I remember this store as being somewhat depressing and disorganized, but that has changed drastically. My last few visits were almost entirely successful, and I was hunting for a wide variety of home improvement and repair items across multiple departments. It's now intuitively laid-out, with clear signage and helpful directions from store staff. Items are mostly where they are supposed to be and in the quantities you would expect. Plus, the assortment and range of choices in most categories is really impressive. We also ordered laminate wood flooring and molding for a whole-house re-do from this store, and it was delivered early and in excellent condition. When we had three boxes of extra flooring left over, the return process was fast and easy. In short, this is what you'd expect from a Home Depot, and this store delivers very well.

My man ABEL went way out of his way to make sure I found what I was looking for, even though I wasn’t even sure what I was looking for. Best customer service I’ve received in that location to date. He was a big help.

Workers focused on helping us find the best deacon a leaf blower.

I often drive an extra hour to Rio Rancho to avoid this store.

Went to 2 other stores, one did not do special orders, only what was on the floor. Other store told me there was no one who could help with my order, I had to do order myself online. 3rd stop Home Depot, Kim at appliance knew her job, looked up in computer took her time and ordered what I needed to be delivered in one week. Very happy.

Yesterday I went to this location to buy a hood vent filter as when I pulled out the vent filter for cleaning i accidentally dropped the filter in the seams of the back splash (my error) and it was too heavy for me to pull out the gas stove/oven unit. out top retrieve. I have the model number and I approached a Home Depot employee who was sitting at a desk by the Appliances area. I supposed he is the person to work with customers if they want to buy appliances for their remodeling or upgrades. I asked him how I can get a replacement. He told me just to order online. He didn't even bother to offer to check the parts or helped me right there to get that done. Absolutely no customer service!!! So, think twice to buy appliances there if you ever want service or followup!!

Every time I go in to Home Depot there’s workers in the aisles and they pretend to be doing something but they are just standing around on there phones you have to ask for help or no one is going to help you I don’t get how the management lets them do nothing but pretend to be busy at Big Joe’s in Santa Fe N.M. The workers are waiting for you at the door to help you there’s cameras in Home Depot and they don’t even watch to see if the employees are working

The Santa Fe Home Depot is poorly stocked; items are stacked in aisles all over the store; The lumber racks are mislabeled; product shelves are frequently empty; and if you can find an employee to ask question, they rarely have a correct answer. This is the only location in Santa Fe, the State Capital of New Mexico and the next closest on is over 40 miles away. In fact, this Home Depot is the only one in the state that is not in the Albuquerque metro area and could service over 100,000 people in the greater Santa Fe area if it were better stocked and managed. It leaves one to think that some form racial bias must be in play given the demographic characteristics of northern New Mexico. Unfortunately they are the only game in town.

As posted previously, I would like to commend Mr. Danny Valdez for his unwavering devotion to ensure our remodel would be a success.

Very happy with the customer service team thanks for doing your jobs!

I've rented tools twice here in the last two months and the staff has been very friendly and helpful. Also, the tools were in excellent shape and worked perfectly.

This store is generally well stocked and organized. The staff seems to be short handed all the time as no one will stop to see if you need help loading lumber onto a cart or whatever you are trying to get.

For me, shopping at Home Depot is a last resort, and it annoys me that occasionally I have to go there.

The self checkout software is terrible. God forbid that there isn't a barcode, you'll never get the system to help.

Terrible. Came to pickup an online order and no one would help with forklift to load so I spent over a hour hand loading. Online order day later and they shorted my order and never mentioned anything. Spend 1.5 hours each direction to get there and often waste trips due to incompetence.

The first dishwasher was not the one I ordered, trucking company brought the wrong one, the Santa Fe store hung in there and got the right one delivered to my house..

Can't blame the staff, but it's rare there's much help to be had. Items are often hard to find even if you have the aisles. It's big, and good luck leaving there in a better state of mind than you entered. Optimizing short term profits at the expense of long-term improvement of the lives and experiences of staff and customers seems like Home Depot's plan, and it shows.

Weed eaters bought it yesterday fell apart took this started right away. I’ll never buy it again.

I recently did a remodel on my home and was so impressed by how knowledgeable and willing to help the staff are at my local Home Depot in Santa Fe, NM. Coral and Emilio have been such a pleasure to have help me, they have been amazing

Been visiting the Santa Fe store May through July the personal are experienced, professional and polite.