#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(505)424-5464

Rental Center

(505)424-5465

Store Hours

Mon-Wed:
6:00am - 9:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

952 Richards Ave

Santa Fe, NM 87507

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.2 out of 575 reviews
81%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (575)
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Showing 1-30 of 575 reviews
Garcia Sagitarius
Appliance Specialist, Theresa Atencio known her well. She was knowledgeable on the features on the Appliance I purchased. She is efficient and friendly and I will not hesitate on contacting Ms. Atencio on my next purchase Appliance purchase.
by
    • Recommended
    The Best Support
    This particular Home Depot is the best. I always need a lot of help, and the employees always see me through!
    by
      • Recommended
      GREAT place to visit!!!
      I am always welcomed to the store and given any help that I might need.
      by
        • Recommended
        Sandra Luz at the Pro Desk is an Angel!
        In a world where everything shopping-related is directed toward an impersonal app, it is incredible to meet someone who treats shoppers like me and my mother with genuine compassion, respect, and kindness!
        by
          • Recommended
          Amazing costumer service
          I’m an LMSW and a registered lobbyist for the State of New Mexico. I recently needed a new stove range, and Emilio, the manager, provided exceptional customer service and helped me find the perfect one.
          by
            • Recommended
            Clean, neat, well organised
            Easy parking and access and easy in and out.
            by
              • Recommended
              Great service at the Home Depot kitchen designs department.
              A Big Thank You to James the Designer & Consultant who assisted us with choosing the right countertop for our kitchen project.
              by
                • Recommended
                We are here for a reason not the season
                Home depot thank you for supplying the products we need to get the job done .the staff very friendly and helpful
                by
                  • Recommended
                  Self Service
                  Make sure You know how to read At least by reading you can seek and find what you are looking for. Because, every employee you see is too busy to help you and Managers are nowhere to be found. Managing to do nothing, not even introducing themselves or assisting in any way.
                  by
                    Was able to purchase all the materials and tools to complete a roofing project.
                    This was a relatively complicated roofing project involving several trips to Home Depot to make sure I had everything I needed. The help was Excellent but the self checkout did not recognize me even though I had recently renewed my Vet status. The cashiers saved the day by giving me the discount. For background, I had registered as a Vet back in 2011 and registered again in October of this year, but the cashier's computer indicated that my status as a Vet had been suspended. I am not sure what is going on, but I did receive a confirmation via Email about five days ago specifying that I had been renewed as a Veteran. Please look into this and send me an email when I have been reinstated. Thank you.
                    by
                      • Recommended
                      Lives Up to the Promise
                      I remember this store as being somewhat depressing and disorganized, but that has changed drastically. My last few visits were almost entirely successful, and I was hunting for a wide variety of home improvement and repair items across multiple departments. It's now intuitively laid-out, with clear signage and helpful directions from store staff. Items are mostly where they are supposed to be and in the quantities you would expect. Plus, the assortment and range of choices in most categories is really impressive. We also ordered laminate wood flooring and molding for a whole-house re-do from this store, and it was delivered early and in excellent condition. When we had three boxes of extra flooring left over, the return process was fast and easy. In short, this is what you'd expect from a Home Depot, and this store delivers very well.
                      by
                        • Recommended
                        Great customer service, the best.
                        My man ABEL went way out of his way to make sure I found what I was looking for, even though I wasn’t even sure what I was looking for. Best customer service I’ve received in that location to date. He was a big help.
                        by
                          • Recommended
                          attention to service and customer care
                          Workers focused on helping us find the best deacon a leaf blower.
                          by
                            • Recommended
                            Awful as usual
                            I often drive an extra hour to Rio Rancho to avoid this store.
                            by
                              Shopping for Refrigerator What a headache, till went to Home Depot
                              Went to 2 other stores, one did not do special orders, only what was on the floor. Other store told me there was no one who could help with my order, I had to do order myself online. 3rd stop Home Depot, Kim at appliance knew her job, looked up in computer took her time and ordered what I needed to be delivered in one week. Very happy.
                              by
                                • Recommended
                                Would I ever want to buy appliances from home depot for remodeling a home???
                                Yesterday I went to this location to buy a hood vent filter as when I pulled out the vent filter for cleaning i accidentally dropped the filter in the seams of the back splash (my error) and it was too heavy for me to pull out the gas stove/oven unit. out top retrieve. I have the model number and I approached a Home Depot employee who was sitting at a desk by the Appliances area. I supposed he is the person to work with customers if they want to buy appliances for their remodeling or upgrades. I asked him how I can get a replacement. He told me just to order online. He didn't even bother to offer to check the parts or helped me right there to get that done. Absolutely no customer service!!! So, think twice to buy appliances there if you ever want service or followup!!
                                by
                                  Better Management and workers
                                  Every time I go in to Home Depot there’s workers in the aisles and they pretend to be doing something but they are just standing around on there phones you have to ask for help or no one is going to help you I don’t get how the management lets them do nothing but pretend to be busy at Big Joe’s in Santa Fe N.M. The workers are waiting for you at the door to help you there’s cameras in Home Depot and they don’t even watch to see if the employees are working
                                  by
                                    Worst Home Depot experience on the planet
                                    The Santa Fe Home Depot is poorly stocked; items are stacked in aisles all over the store; The lumber racks are mislabeled; product shelves are frequently empty; and if you can find an employee to ask question, they rarely have a correct answer. This is the only location in Santa Fe, the State Capital of New Mexico and the next closest on is over 40 miles away. In fact, this Home Depot is the only one in the state that is not in the Albuquerque metro area and could service over 100,000 people in the greater Santa Fe area if it were better stocked and managed. It leaves one to think that some form racial bias must be in play given the demographic characteristics of northern New Mexico. Unfortunately they are the only game in town.
                                    by
                                      Kitchen Design
                                      As posted previously, I would like to commend Mr. Danny Valdez for his unwavering devotion to ensure our remodel would be a success.
                                      by
                                        • Recommended
                                        Excellent service
                                        Very happy with the customer service team thanks for doing your jobs!
                                        by
                                          • Recommended
                                          Great tool rental department!
                                          I've rented tools twice here in the last two months and the staff has been very friendly and helpful. Also, the tools were in excellent shape and worked perfectly.
                                          by
                                            • Recommended
                                            Santa Fe Home Depot Is a Good Store
                                            This store is generally well stocked and organized. The staff seems to be short handed all the time as no one will stop to see if you need help loading lumber onto a cart or whatever you are trying to get.
                                            by
                                              • Recommended
                                              A last resort
                                              For me, shopping at Home Depot is a last resort, and it annoys me that occasionally I have to go there.
                                              by
                                                Hate the self checkout
                                                The self checkout software is terrible. God forbid that there isn't a barcode, you'll never get the system to help.
                                                by
                                                  Incompetent staff. Absolutely awful experience over and over again.
                                                  Terrible. Came to pickup an online order and no one would help with forklift to load so I spent over a hour hand loading. Online order day later and they shorted my order and never mentioned anything. Spend 1.5 hours each direction to get there and often waste trips due to incompetence.
                                                  by
                                                    Great employees
                                                    The first dishwasher was not the one I ordered, trucking company brought the wrong one, the Santa Fe store hung in there and got the right one delivered to my house..
                                                    by
                                                      • Recommended
                                                      It's a consistently disorganized and underwhelming Home Depot experience
                                                      Can't blame the staff, but it's rare there's much help to be had. Items are often hard to find even if you have the aisles. It's big, and good luck leaving there in a better state of mind than you entered. Optimizing short term profits at the expense of long-term improvement of the lives and experiences of staff and customers seems like Home Depot's plan, and it shows.
                                                      by
                                                        Weed eaters
                                                        Weed eaters bought it yesterday fell apart took this started right away. I’ll never buy it again.
                                                        by
                                                          Thank you Emilio and Coral
                                                          I recently did a remodel on my home and was so impressed by how knowledgeable and willing to help the staff are at my local Home Depot in Santa Fe, NM. Coral and Emilio have been such a pleasure to have help me, they have been amazing
                                                          by
                                                            • Recommended
                                                            Lots of good stuff
                                                            Been visiting the Santa Fe store May through July the personal are experienced, professional and polite.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 575 reviews

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