Reviews for Schenectady #1239

I was at a lost looking for the correct product and an assoc. assisted me and the results were perfect.. Thank you Mr. Associate.

Tasha at customer service very bad attitude should not be in customer service should be stocking shelves

I shop here frequently and always leave pretty satisfied...always have what we need could brush up on some of there customer service though

The store's layout is such that you have chance in finding what you want. If not, the associates all have mobile phones and can get your answer quickly. The associates are friendly and the bad ones are weeded out quickly and discarded. The best part is the self check out for small items and quantities. The paint associates seem to really know their stuff. The online survey require spaces for the user ID and password. A little strange in this digital world and can trip you up during the initial survey input, but for a chance to win $5000 you will enter the spaces as required and continue with the survey.

I was able to quickly obtain the items I came to the store for. The staff were very pleasant and eager to assist me, and as a result I bought all the items I planned on purchasing. I love this store and frequent it often.

always have a easy time at this store very helpful even when I am not sure exactly what I may need or how to do it.

Went to Home Depot for some tarps. Walked in asked someone where the tarps are and quickly I got what I needed and at the register MURNA was great she talked me into applying for a Home Depot card and in 2 mins I was approved Thanks again MURNA This is why I continue to shop at Home Depot.

There is very little competent, available customer service. That's why I mostly get my materials at Lowe's. I went to HD during rush hour as it was closer to me at the time. The amount of time wasted there waiting for an associate to cut ONE piece of plywood could have been saved by driving two more miles in traffic and getting it done quickly elsewhere. In this competitive environment HD needs to concentrate more on a knowledgeable, customer oriented service image than anything else. From the contractor to the homeowner, whether looking for a single screw or buying an entire house package, every customer should be treated as the most important person to walk through your door. If you hire quality employees they'll know that, and if you don't, then train the ones you do have or replace them. This is not a new concept, why haven't you corporate people figured it out?

Got exactly what went fir,and that's always a good thing. Thanks.

Paint desk was wonderful, and Eladio was a tremendous help and helped me with making a decision on flooring

We ordered a tub insert on line from Home Depot that came in damaged. The team members at the store worked with us to reorder the item, match the price we had found on line, try to rush the order, and gave us a 10% discount for our troubles. It was frustrating as our bathroom was torn apart and not useable without the insert, but they did everything they could to make the situation better. I would highly recommend this Schenectady Store. Thanks for all the extra effort everyone!

It was about 10:00 on a Saturday morning, there were product in the isles making it hard to move through and find what you were looking for. If there was an associate they made no eye contact and avoided being asked a questions.

Was pleasant and had everything I needed to complete my project

Went to get peat moss and top soil for a gardening project and ended up with some great bargains on plants in addition to what I needed.

I have been frequenting the Schenectady store lately because I recently purchased my first home. I have been extremely please with the service, product availability and knowledge each employees has. They have been so helpful though this process. I am on a limited budget and they have walked me through the benefits and pricing of each product to help me with my final decision. I would absolutely recommend this store; especially if your unsure of exactly what you need; they will help you! We'll see you guys soon; Thank you!

Had excellent help with my associate in placing my special order replacement windows. Associate was courteous, and experienced. Explain in detail the order and confirmation of measurements.

A product representative helped me get the toilet flap needed to do a repair at church. So very quickly was able to get back to church do repair & get to other things needed doing.handy

Love Home Depot. So much fun to shop there. Everything easy to find. Especially for a woman

NOT ENOUGH REGISTERS OPEN PLENTY OF ASSOCIATES IN STORE

The service was great. The associates did a great job

Clean store and excellent service. Store layout is excellent.

This morning after an exceptional visit at the Home Depot, I finally decided to participate in the online opinion survey. My goal was to acquire and purchase several bags of landscape peastone gravel to finish a pathway project in my backyard. Although these items were not readily available ie: within reach, the teamwork involved among the sales associates to make this product accessible and ready for sale was smooth, friendly and quite proficient! I will be visiting this particular store again soon. Thank you!

I have had nothing but positive experiences at this store. Everything from getting paint to advice on furniture repairs and home rentals - associates are always there to make it a smooth shopping experience! Thanks Home Depot!

I go to this Home Depot quite often due to its proximity to my home. It has become very under staffed and on many occasions over the past couple of months there have not been any checkout cashiers, only the self check-out. A few days ago I had to wait 20 minutes to return a couple of items. There wasn't anyone available at the counter. It seems to be poorly managed and staffed.

cashier debbie is the best. i love that little girl

We bought appliances and made several trips to the store and comparing with other stores and the associates knew us by the time we made a final decision. They were so nice and helpful and made the decision easier. We never had to look for someone to help us. There was always an associate there and they all work so well together. Very happy with all of them.

the gentleman in the tools hardware section was very helpful and knowledgeable about the products I was looking to purchase

I first purchased my appliances with best buy and the install was a nightmare. I canceled my order with them and went to the Schenectady NY store. Devika was a pleasure to work with she did her best to meet all of my wants and needs. She even went as far as calling cs and the credit card company to get the financing I wanted. I would gladly tell people to shop at your story. Also 2 days prior I had gone to the store to by lawn power tools the Schenectady store did not have what I wanted but the sales associate was more than happy to look up which store in my area had what I needed.

I SHOP IN THIS STORE A LOT AND CAN ALWAYS FIND WHAT I'M LOOKING FOR! DON'T CHANGE ANYTHING. SOMETIMES HAVE PROBLEMS PAYING MY BILL AT CREDIT DESK WITH MORE THAN ONE BUSINESS CHECK! OTHERWISE LOVE THE STORE.

I Appreciate the Fine Service. The host at the door is always helpful in finding what I need . The store is clean . The Cashiers are very helpful. I even Pay my bill at the store because I live nearby.