Reviews for Southside #226

If you need help ask for Adam or Dennis. They offer exemplary customer service!!

I LIKE THIS STORE

I love this location! They are always super helpful and fully stocked!

Have been doing home renovations and needed some supplies, so we popped into the Home Depot. Was nicely greeted. Needed help in the lighting department and the young man was extremely politely. He didn’t know the answer so he quickly found someone to help. Store was clean and well stocked. Cashier was polit and friendly.

SHARON at the front desk customer service location was awesome!! She took a lot of time with me to handle a refund and repurchase that she could have dismissed as a nuisance. But instead she took the time to handle the refund/repurchase manually that took over 15 - 20 minutes without complaining one bit and was actually super helpful and super friendly and SHARON ended up saving me almost $150!!!!! Well done SHARON, she is AWESOME and a main reason why I would return to this store!!!

Amazing customer service help from associate, Tony Rivera, who helped me load my car with bark. He was extremely polite and courteous. He loaded my bags perfectly and easily for me to unload them when I got home.

Just the right size of a Home Depot for me, I found what I needed right away. Everybody's very personal an I love the greeter who is in a wheelchair at the door. He was very courteous and my heart goes out to the young gentleman because he's in a wheelchair. He made me smile when I come through the door because he's always so pleasant and courteous. I appreciate the fact Home Depot gives him an opportunity to work and have a normal life. Thank you!

Brian(the Manager) provided great customer service and helped us get rid of a problem we had with lawn mower that never worked right. Then helped us replace it with one that worked great the 1st time I used it.

Their appliance people are excellent.

Purchased a RYOBI 20" 40V BRUSHLESS MOWER and a RYOBI 40V LI-ION JET FAN BLOWER. Seamless transaction and the store had plenty in stock. Customer service was excellent and overall experience was excellent! The store was neat and clean and checkout was efficient and seamless.

Fantastic service and Inventory. Everyone knows me there and greets me because I am there just about daily. Vicki and Jennifer in the Pro Dept. make my life so much easier!

Across the board, this Home Depot location has the most engaged, courteous, enthusiastic employees of all the big box do-it-yourself centers that I frequent. Even on a super busy Saturday or Sunday, when the Paint Department is crazy, the team keeps things moving and treats every customer like gold.

My store to shop is the Southside Store in Jacksonville, Florida (Store #0226). First and foremost, the associates and Management are so friendly and professional. The store is always clean, neat and organized. I like the app that The Home Depot has, and I can find where the product is before I even go to the store. When I arrive, the product is actually there, in the aisle and in the bay it is supposed to be. Even though it is the oldest store in Jacksonville, the newer stores don't hold a candle to the Southside store. Way to go, keep it up, and I can't wait to go sopping again.

Great store and helpful employees.

The manager Gail as well as the cashier Taylor were extremely patient,helpful and willing to please the customer. Excellent customer service!

Excellent customer service. Great selection of products. Staffed with employees who are very helpful.

The emploies are always glad to help and show me right where to look. This is true all over the country We just moved here from Ohio 43054 and have shopped your stores for years. Thanks Mrs. Antol

Store 0226 is the best store in the Jacksonville area. The parking lot is always packed, the store is always so clean and organized. The associates and leadership are so professional and courteous, they always go out of their way to make you feel important from the time you enter the store until you get back in your car to go home. AWESOME STORE.

Store personnel have been most helpful 99% of the time. Been shopping there for over 15 yrs. Vary few times have I experienced bad service. Thank you for having someone greeting as you enter the store. The paint section is excellent, when I wasn't sure about a product or what was best to use, they were so helpful. I always learn something new.

Nice place, place to buy and pay, love the self check out.

products was easily found. help was available. store was clean. all associates was friendly and helpful

The store was clean & employees very helpful. I will shop here again! Good experience as we were looking for a water filter. we were walked to where they were by an employee!!

The Home Depot location off Southside Blvd. is the best. The associates are well informed and friendly. They work as a team to help you accomplish your home improvement goal.

Home Depot in general is an awesome home improvement store. They have great customer servuce and products. The other day, i left $40 in the auto check out machine while requesting cash back at the check out. I called in a few hours later and was able to retrieve the money. Monique the cashier at the time went above and beyond and reported the lost money and kept it for me. Thank yiu HD and Monique.

Well stocked. Employees are knowledgeable of products. Store is clean--no clutter. Friendly staff.

Great customer service

Wonderful staff, well organized store.

Great store always friendly very helpful plenty of representatives. I travel a good distance because this store is always helpful!

Great store! Staff are very helpful and accommodating.

I ordered this online last week. Got it a day early, was excited until I opened it. They send me the wrong model. They sent me the regular push mover that was $200 less than this model. Called Customer service and was told it would take a week for someone to pick the old one and at least a week for them to credit back my HD Credit card, and then I could order another one. I had gotten this one at a discounted price of $50 off the listed price. But now to reorder, I have to pay full price. After further discussion, the Customer Service Rep said that I could take the mower to my local HD and they would exchange it for the one I originally ordered. WELL.NO. The in store customer service rep said they could not do that and he could refund my purchase back to my card, which can take up to 5 days to credit and I could purchase one they had in stock for the listed price, $50 more than my original cost. I am done with HD. As soon as the HD Credit card is refunded, I will cancel the card and rid myself of HD's NO CUSTOMER SUPPORT. I bought this item to go with all the other RYOBI tools that I have wasted my money on at HD. OH WELL,one less loyal customer they will not be getting any more money from.