Springfield Gardens #1238

it was was very clean and safe

This store lacks customers Awareness and attentiveness the employees that are positive have and understanding of store and the customer needs are not empowered to display those great customer services skills. Most the time your playing hit or miss when you walk in the store the differently a lot of training that required to the employees across the board for mangers to the night stock personnel. The store does reflect the the support to community that it serves there’s always a problem with the delivery guys blocking up the loading are and they don’t work for Home Depot the lost prevention guy is always on his phone and went he isn’t on and attempting to do his job he’s look more like he’s harassing and targeting rather then surviving and monitoring most of the time I Prefer to go the valley stream home vs the Springfield with is closer to me. The experience is normally not best.

Toinease was the sales clerk that assisted me. She was very professional and answered all of my questions and completed my transaction. She was very pleasant and knowledgeable

From the stand point of customer service; I cannot honestly give any good grade to this store. The items being sought is often available but to find them, it takes a lot since you are at your own. There is often no one to help, employees seem to be busy at something other than being available to help you. As much as I have visited this place in the past, I have never seen any manager or anyone responsible engaging customers; or redirecting employees. It is my uninformed opinion that the staff doesn't get focused training. They have no clue has to speak to people nor how to say thank you. And don't make a mistake and ask them how they are doing. i understand one can blame the location as it is often done but above all, the manager has to have a higher standard. A few words, most of the employees act like they are being forced to work. If I am given a choice- I will not go to this store.

OMG! Staff are horrible and lazy everyone says it not my area. You might find help here and there. Like the guy who was getting off today and tried to help me locate some tiles

Home Depot's Springfield location gets 5 stars. The staff's customer service is excellent. Kimberley [Customer Service] is employee of the year in my book. Home Depot is lucky to have her.

Associates are not friendly usually. Regular items are not on shelves too many times.

The Store is a little small for this neighborhood that is on the rise, but it has the potential to grow and serve us. The name should be changed to Home Depot Annex cause its not big enough. Anyway that's my opinion. The staff is very knowledgeable and willing to help when one ask for assistance and if they don't know they try to get someone who does just so you the customer is.