#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(346)312-4575

Rental Center

(346)312-4578

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

12730 W Lake Houston Pkwy

Houston, TX 77044

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.5 out of 361 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (361)
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Showing 1-30 of 361 reviews
If you are looking for a dishwasher go ask Max to assist you very friendly and helpful
If you are looking for a dishwasher go ask Max to assist you very friendly and helpful
by
  • Verified Purchase
  • Recommended
Outstanding, founded all products that I needed
Outstanding, founded all products that I needed
by
  • Verified Purchase
  • Recommended
Great customer service, very clean, has everything really well organized, could find the things t...
Great customer service, very clean, has everything really well organized, could find the things that I needed fast.
by
  • Verified Purchase
  • Recommended
store was clean and staff was helpfull.
store was clean and staff was helpfull.
by
  • Verified Purchase
  • Recommended
Nice store so far. Hope it is kept that way. Always like home depot
Nice store so far. Hope it is kept that way. Always like home depot
by
  • Verified Purchase
  • Recommended
great service and friendly associates, Lydia, John Paul, Daniel and Celestia are fantastic. Came ...
great service and friendly associates, Lydia, John Paul, Daniel and Celestia are fantastic. Came to buy a lawn mower and weed eater and didn't know what to buy. And they all helped me from answering my questions recommend products for my yard. They all made my shopping experience a wonderful experience. Thanks guys
by
  • Verified Purchase
  • Recommended
The best part of our visit was the young lady at the checkout - Jennia was friendly, helpful and ...
The best part of our visit was the young lady at the checkout - Jennia was friendly, helpful and efficient even working outside on Labor Day in 100 degree heat! Thank you Jennia!!!
by
  • Verified Purchase
  • Recommended
The employees are very friendly and helpful and the store has a very clean feel. I have not had a...
The employees are very friendly and helpful and the store has a very clean feel. I have not had any problem finding what I need every time I come here.
by
  • Verified Purchase
  • Recommended
This store was cool inside unlike the Humble store. The employees in which I have interacted at t...
This store was cool inside unlike the Humble store. The employees in which I have interacted at the Summerwood location as friendly, informative and efficient. The items that we've needed are always in stock and located where the website has the item listed.
by
  • Verified Purchase
  • Recommended
Friendly people, clean and organized store.
Friendly people, clean and organized store.
by
  • Verified Purchase
  • Recommended
Very poor customer service
Very poor customer service
by
  • Verified Purchase
The floor associates are always willing to help and go above and beyond to help!
The floor associates are always willing to help and go above and beyond to help!
by
  • Verified Purchase
  • Recommended
Great Friendly and Helpful Staff! I appreciate the help in finding what I need. Special Thanks to...
Great Friendly and Helpful Staff! I appreciate the help in finding what I need. Special Thanks to Cecilia and the other girl which I forgot her name in assisting me with my $2400 sale. I will definitely shop there again!
by
  • Verified Purchase
  • Recommended
The Summerwood store is newer than the one on 59 and caters more to the DIY crowd and less to the...
The Summerwood store is newer than the one on 59 and caters more to the DIY crowd and less to the commercial and residential contractors. I like it because they have more lighting, faucets, rugs, flooring ideas, and what I call pretty things. The staff is younger and more energetic. It comes in handy when this older lady needs some help loading some heavy items. They are always kind, respectful and helpful. This store is cleaner than most too. I really like shopping here.
by
  • Verified Purchase
  • Recommended
New store opened a few years ago but the shopping experience supersedes the other average HD stor...
New store opened a few years ago but the shopping experience supersedes the other average HD stores in the area. Employees are always helpful, courteous, professional. Plenty of stocked items on hand and they carry products the other HD don't bother to stock. Organized, clean, well run and managed store. It's my go to store.
by
  • Verified Purchase
  • Recommended
Mr. Hebert he was very friendly. I was at the light blub section with my burn out florescent l...
Mr. Hebert he was very friendly. I was at the light blub section with my burn out florescent light and he approached me very friendly and told me what section to buy the florescent light. When I was at the florescent light section I had a Florescent light in my had and he asked me where I was going to put it and he recommend another light. My wife was happy that the light was bright compare to the one I replace. Mr. Herbert has outstanding customer service.
by
  • Verified Purchase
  • Recommended
Very neat and clean place but does need more customer and employee interaction even if you just g...
Very neat and clean place but does need more customer and employee interaction even if you just greet the people.
by
  • Verified Purchase
  • Recommended
Every employee was very rude and didn’t want to help me will never go back.
Every employee was very rude and didn’t want to help me will never go back.
by
  • Verified Purchase
Good service
Good service
by
  • Verified Purchase
  • Recommended
Great Staff
Great Staff
by
  • Verified Purchase
  • Recommended
Do not buy anything that has to be delivered. I'm on the 2nd hour past the delivery window and no...
Do not buy anything that has to be delivered. I'm on the 2nd hour past the delivery window and no contact whatsoever. This is after the original delivery wasn't made, and the 800 people set up 2 subsequent deliveries instead of one. The total indifference at all levels is astounding. I'll say it again stay away from any delivery (assuming they actually do actually deliver the product.)
by
  • Verified Purchase
Very friendly and informative staff!
Very friendly and informative staff!
by
  • Verified Purchase
  • Recommended
Helpful employees
Helpful employees
by
  • Verified Purchase
  • Recommended
Every shopping experience has been pleasant. Associates are knowledgeable and willing to assist. ...
Every shopping experience has been pleasant. Associates are knowledgeable and willing to assist. The store is clean and organized very well. Any returns are easily conducted.
by
  • Verified Purchase
  • Recommended
I've never shopped a Home Depot with more employees willing to help. Everyone was friendly and ef...
I've never shopped a Home Depot with more employees willing to help. Everyone was friendly and efficient on my visit today. It was shocking how pleasant and quick our gardening run was - folks came by and asked me if I needed help instead of my needing to locate someone if I had a question. The garden center was clean and easy to navigate. I needed an item off the top of the rack and before I asked, someone was wheeling the ladder over offering to help me. We'll be back soon.
by
  • Verified Purchase
  • Recommended
They were relly friendly and store was clean and maegan was very nice
They were relly friendly and store was clean and maegan was very nice
by
  • Verified Purchase
  • Recommended
It is hard to find help but employees help out a lot once you find them.
It is hard to find help but employees help out a lot once you find them.
by
  • Verified Purchase
  • Recommended
Good Job keep it up!!!!
Good Job keep it up!!!!
by
  • Verified Purchase
  • Recommended
I always need assistance when I go to Home Depot and without fail, this store always provides the...
I always need assistance when I go to Home Depot and without fail, this store always provides the best customer service. I guess if I had a complaint it would be they always need a few more reps in whichever department I am in. Honestly, this is a great store.
by
  • Verified Purchase
  • Recommended
This was my first time visiting this store and it was a truly wonderful experience. Soon as I wal...
This was my first time visiting this store and it was a truly wonderful experience. Soon as I walked through the door, I was greeted by store persons. Asking if I found everything or need help looking for something. I have a wonderful conversation with Faron, he just lifted my spirits so. Monica & Kumesia was a joy to chat with even helped me apply for a Home Depot card, which I was approved. The store was very clean and I was able to find everything I needed. I didn't get everything I needed, but I will be back.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 361 reviews

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