Wages Drive #117

Debbie in 'Appliances' is patient and helpful. She guided me through the process of buying 3 appliances and we targeted searching one 'Qualifying Brand,' since an ad in the store stated that if you purchased 3 appliances of the same qualifying brand, you would save $600 under the headline, "Buy More Save More." I'm adding a picture. Debbie knows her stuff. She's been doing this a long time and is the most patient person I've met in a while. In my case, we stuck to the Frigidaire, which was labeled in the ad as a 'Qualifying' brand. That's the way both Debbie and I saw it as we searched for range, dishwasher and refrigerator. So, all 3 appliances I ordered were from the company 'Frigidaire.' The discount rang up as $400.00. I questioned why. I mean $200 is a fair amount these days when money can be tight for many of us. She didn't know for sure, but did mention that one of the Frigidaire products I was buying was labeled 'Frigidaire Gallery' and that possibly this was considered a different brand. Both made by Frigidaire. She seemed puzzled that this would be the explanation of $400 vs $600 off and checked with the manager on duty. The manager was puzzled as well, but the way these things ring up is set by the Home Depot and not the store, I guess. I considered it a 'splitting of hairs' that was deceptive. Again, not Debbie's fault. She was great and was apologetic about the $200 difference. I'm not sure why a company this big would split hairs like that and I've been going to this location for more than 25 years, Even when I was serving in Iraq, my wife used this store. We've never had an experience where the advertising made us believe one thing and the final price was another. I recommend this store. I recommend sitting down with Debbie if you are looking for appliances. I also recommend HD leadership take a look at what it posts in store. I mean I'm not an expert, but each product I bought was made by a company called Frigidaire. That's the way Debbie and her manager viewed it as I was lining up the appliances I wanted. They both felt awkward about that and maybe Home Depot Leadership should consider the perception of how this looks.

I'm old and went to the store for mulch, pea gravel, and pine bark nuggets. Absolutely no help loading the Carr or my car. No pine bark nuggets on site.

Beware when ordering online with a gift card! They are not the same and be careful if you order online and have it shipped to the store and you use a gift card. If you have to return it the Decatur Ga store on Wages Drive Manager Sheila told me she could Only give me store credit and there was no way to get a gift card. I’m a Pro customer and was told by them that I could get a gift card but Sheila said their computer wasn’t set up that way. If I had ordered online and had it delivered And returned they would have credit give me a gift card. there is competition between online and physical stores. As a customer this shouldn’t make a difference.

Zaaz helped me at self check and then offered to carry my purchases to my car, as my arm is broken and in a cast.

Friendly staff ,Great customer service is all I need to spend my money

I have been to Home Depot, Lawrenceville HEY, twice this week looking for items for my Holiday party. They have everything you could possibly want. But the best thing about this experience was the customer service. Harris, in the garden department and JD at the cash register were both very helpful and kind. I had a large dog with me and a broken finger. I could not have made this trip as successful without their help. Harris took the time to walk me back to the lighting department to help me find items that were not near the decorations. He is a very knowledgeable employee. This is my neighborhood Home Depot, the people always make the difference regarding the success of any business. The helpful employees will keep me coming back.

If you're looking for appliances see the PRO at Home Depot , 2295 Lawrenceville HWY, Decatur. ask for Don Carroll, he is the BEST!!

I HAD SO MANY THINGS I NEEDED AND HAD SEVERAL TEAM MEMBERS ASSIST ME WITH FIND WHAT I NEEDED. GREAT TEAMWORK. STORE 0117

Good place, friendly people, most likely has what you need, has a few messes but not an issue at all.

I was very surprised that there was only ONE measuring tape, out of many, that had both English and metric markings. And it was a very small tape at that.