Reviews for Wilmington #3629

Sales people are very helpful when you need them.

in general some of the most cheaply made and/or poorly designed product I have ever seen.

I went into the store yesterday and found an associate in plumbing who greeted me right away. His name was/is Mac. I told him that I was there to purchase a toilet fill valve and that it was my first time replacing one. He not only walked me over to where they were, but explained in detail the differences between the many on the shelves. He then went on the explain the procedure to me and even gave me some tips on how to save money (unrelated to this particular issue) around my home. I was very pleased with the service! Thank you, Mac!

The employee Cory who helped us would be the reason why I (we) would return..Very informative, respectful, energetic and I could honestly say...he loves his job

All the employees were very courteous and helpful in loading my white marble chips on my truck.

The store is always neat and clean. Enjoy the friendly staff and experience. Great customer service

I like the set-up for this store and they usually have what I'm looking for in stock.

I recently moved to this area. They have everything in stock, staff is friendly and helpful. It would be great to have one over the bridge in Leland.

Great place to find anything. If not they will order it for you to be delivered to your home or to the store. They are also good corporate citizens of Wilmington.

Consistently good customer service!

I always go out of my way to shop this store. The employees really seem to appreciate their customers. They are often busy but take the time to try to genuinely be helpful. The stores are large and as a senior citizen I appreciate their efforts to save me some steps and help me locate items. I appreciate their helpfulness. I noted also that Home Depot has made an extra effort to hire handicapped people who really need a job. Very Impressive!!

Great people who provide great service. However, I did notice two customers in the store without masks. Simply put, your policy should be, “No mask, No entry”. Most stores in our area have that policy. If customers don’t want to wear a mask, fine! Let them order online and pickup outside. Real simple!

Large selection of items needed, associate helped a great deal in checking out which was such appreciated as I had a in store credit situation. Shout out to Wendy .

I really appreciate the personal attention, professionalism and courtesy from Eva at the Pro-Desk in the Wilmington store! Thank you Eva!

As a Pro with Home Depot The Prodesk Personel are always knowledgeable of my needs and handle my business professionally and efficiently. Definitely will continue to shop at Home Depot. Highly Recommend them.

Great customer service. Special shout out to Justin and Daniel that helped me with a large rug, rolling it and carrying it to my car!

Absolutely a horrible experience in ordering carpet for our new home.

If you need assistance in the Paint Department think twice before going here. It was staffed by only one person who never acknowledged customers who were waiting. The wait stretched to 20 minutes and then the second staffer who appeared, while nice, was not very adept and ended up mixing the wrong color. The second effort is still not exactly right but I will make it work rather than go back! Then the Garden Department had NO ONE anywhere to answer my question about birdseed. I will say the cashier Bryan was excellent.

Exceptional Customer service!!

The ladies in flooring were so helpful and informative!

The employees at this store are very helpful and knowledgeable. I throughly enjoyed my shopping experience! Definitely check them out!

I did not visit the store because at 72 I do not get around much BUT i still shop, buy item like refrigerators, appliances, and run 6 rental homes. When I do go to HomeDepot their staff WILL Buttorstop and help you or direct you and help you find what you need.

This store used to be great. It actually had people that knew what they were doing. Now it’s a nightmare to even go in and get a simple phone sale done at the pro desk. I don’t know what happened but it looks like a lot of the good people are gone and they have replaced them with idiots.

I find the employees are friendly, helpful, look up info, for you, I should get names, but, I have never had a bad experience there. So you have my "A."

Mike is always so upbeat and ready to help with a smile. Either place he is always cheerful and pleasant!

Excellent customer service, thank you Home Depot. Please build one in Hampstead!

If you go to this home depot stay clear of Mary Jo she is the absolute worst. She charged me the wrong amount then offered me store credit and wouldnt fix the transaction the right way. I came back into the store and she gave me a attitude to fix the issue rolled her eyes at me and took her sweet time with the customer ahead of me.

Jamie, the front desk manager, extended amazing customer service and had to fix the issue that the Shallotte Home Depot store didn’t want to bother to research.

Summer is over. So went the customer service. See survey. Tonight's experience was the worst ever. Day shift team is way better. Brandon the associate was more worried about doing nothing that help a customer

Thankfully found a super duper customer service person to help us at the Wilmington store. Her name is Eva Cain-Munn and she is absolutely lovely and super knowledgeable. We are having a problem with a fan we put up to match our other fan and unfortunatley Home Depot is out of this particular fan. Eva is doing what she can to help us get a replacement. Thank you Eva.