Bespoke 36 in. 23 cu. ft. Counter Depth Stainless Steel 4-Door French Door Refrigerator with Beverage Center

Buyer beware. One of the ice trays snapped 6 months after purchase and Samsung claimed not covered under the one year warranty. We purchased a replacement part directly from Samsung and after one week of replacement ($200) it also broke. This is a lemon.

I purchased the Samsung Bespoke Counter Depth 4-Door French Door Refrigerator (RM80F23VMR) directly from Samsung.com on February 26, and it was delivered on March 3. Unfortunately, the refrigerator arrived defective right out of the box. Since installation, the refrigeration section has not cooled properly, which makes the unit unreliable for storing food. What makes this situation especially frustrating is that the issue isn’t immediately obvious. The refrigerator appears to be running, but it does not maintain a safe temperature. Unless you happen to have a thermometer inside the fridge, you may not notice the problem right away — you just slowly discover that your food is spoiling. If you’ve just moved into a new place or are setting up a kitchen, it’s easy to assume everything is working normally. When I contacted Samsung support, I opened a service claim. Instead of replacing a brand-new appliance that never worked correctly, Samsung scheduled a repair process that will take one to two weeks just for parts to arrive and for a technician to come out. Thinking about it further I called back to cancel the service claim so I could proceed with the 15-day return proces, willing to pay the restocking fee, or even take a replacment which seems like the obvious solution for a unit that arrived defective. At that point, Samsung representatives began giving conflicting information and effectively blocked me from exercising that return option simply because a service claim had been opened. I was transferred between departments, told different things by different representatives, and no one seemed to know who was actually responsible for resolving the issue. Then when i call back a try a differnt approach to cancel my claim, a rep someone from the warranty department/tech department starts stumbling and lies by saying they need to find someone from the warranty department to assist. What do you mean?? Thats you! Lol. A brand-new appliance should not require repairs immediately after delivery, and customer support should not make it harder for customers to resolve a defective product. Because of how this has been handled, I plan to file a complaint with the Better Business Bureau regarding both the defective unit and the difficulty in resolving the situation. Whether or not that does anything doesnt matter. Its about the principle and i have time. I’m also writing this review to warn other customers. This refrigerator looks great, has a lot of features, and is often priced lower than competing brands, which is exactly why it’s so tempting to buy. I knew there was a bit of a gamble involved based on what people say about Samsung appliances, but I didn’t expect to lose that gamble on day one with a brand-new unit that doesn’t work. The design is attractive and the feature list is impressive, but none of that matters if the refrigerator can’t actually keep food cold and customer support sends you in circles when you try to resolve the problem. At this point, I cannot recommend this refrigerator. Between receiving a defective unit and getting the runaround from support, this has been an extremely frustrating experience.

[This review was collected as part of a promotion.] We bought the Samsung Bespoke Counter Depth 4-Door French Door Refrigerator a few weeks ago, and must say there has never been any buyer's regret or remorse on our decision. We went for the sleek design for our modernized our kitchen and this fridge offered a unique dash of personality. I love how it’s fit into its cabinetry space while still offering spacious storage within. The stainless finish is amazing. Its 4 doors integrates separate piles of groceries, leftovers, beverages, and frozen stuff with ease, and I have no more a cluttered fridge. The old fridge we got with the home was small with less space and is aesthetically dull. The freezer was easy to use and simple with a spacious layout, while the access drawers allow a simple retrieval of frozen items with no sticking needed. In an addition to all the other functions, it does run quietly, which is an asset in our open style house. the lights are bright but not blinding, and the adjustable a door shape is a great feature. The design, efficiency, and smart details all scream for this refrigerator. like you see my kids had a blast putting all their travel magnet collection over it already, and we still got ample space for more to add later. It is not very common to find fridges in the modern take, reliable, as well as art pieces, very few exist, and this is definity one of them.

[This review was collected as part of a promotion.] I took a long time to finally choose this model. The design is super slick and the beverage center is my favorite part. The main shelves are a bit limiting but the shelving that fits into the doors has a greater functionality than usual so overall it evens out. You can put items you use frequently on the door shelf above the beverage center then open just that part when you need them - to allow for maintaining the temp easier. It will take a long time to get all the packing materials off and shelving in place - during which time the unit will be straining to get to temp. It will make a small batch of 7 cubes and you may start to lose hope - leave it for 8 hours and it will be ok! The shelves that fit into the right side of refrigerator door are too tight and can’t be fully seated in the holder pegs - awaiting resolution of this issue.

[This review was collected as part of a promotion.] My new Samsung Bespoke Counter Depth 4-Door French Door Refrigerator 23 cu. in Stainless with AI Hybrid Cooling is truly excellent. It has a modern design that I love. It is large and spacious. It is very easy to use and has the perfect temperature for meats, vegetables, fruits, and liquids. I can easily distribute them in the trays it has, keeping everything organized. It also has a door where I have clean, pure ice water since it has a filter that is easy to change. My Samsung AI Hybrid Cooling refrigerator has hybrid cooling technology that combines artificial intelligence (AI) with the efficiency of the compressor and a Peltier module to achieve more efficient cooling, since it prolongs the freshness of my food. It has two ways to make ice: cubes and balls like balls that are ideal to accompany them with a whiskey. I love this refrigerator since it has the perfect temperature, modern design, and color. I recommend it.

[This review was collected as part of a promotion.] I'm absolutely loving our new Samsung fridge! This is our secondary fridge that we use for any extra drinks and food that we have. The storage space is unreal! Not only is the fridge space huge but the freezer is so well thought out. I love how the doors open vertically rather than the traditional horizontal style. There is also additional shelving in the freezer which is perfect for any frozen drinks and treats. I love how the filtered water and pitcher is hidden behind the door, giving the fridge a sleek and modern design! My favorite feature has to be how easy it was to connect to our wifi. I have a Samsung phone and the Smart Things app found the fridge as soon as it was plugged it. This app made it seamless to connect to the wifi, and adjust the settings without having to use the internal panel on the inside or the fridge. I'm so impressed with the fridge and highly recommend it if you're in the market for a new one.

[This review was collected as part of a promotion.] The Samsung RM80F23VMRAA refrigerator is simply in a class of its own. It’s clean, sleek, metal industrial look makes it truly stand out. The fridge is completely silent. My wife and I in the process of renovating our basement into a home office, and this fridge was the right choice. With the addition of the Samsung fridge, we’re able to get ice cold filtered water without having to constantly go to kitchen. The fridge also has a built in water pitcher so you can constantly have fresh water ready to go. You don’t have to worry about the pitcher being empty because the fridge will refill the pitcher whenever it gets low. The ice dispenser is quite unique because it creates Whiskey Ice Balls in a separate compartment. You can choose 3 or 6 ice balls with in the Samsung SmartThings app. The Samsung RM80F23VMRAA refrigerator is a Smart Fridge so you can connect the device to your Wi-Fi network and change settings on the fly. You can change the fridge and freezer temperature; the type of ice you want, and you change the drawer settings if you want to set it as a vegetable drawer or set it to drinks. The fridge will alert you when the doors have been open for too long. There’s an audio warning, and the lights will flash to alert you if you need to close the fridge. I believe those are accessibility features which I think is really cool. My wife and I are so happy and thankful for the Samsung RM80F23VMRAA refrigerator, and we highly recommend this fridge to our friends and family.

[This review was collected as part of a promotion.] This fridge has been the envy of everyone who sees it in my house! I was needing a new fridge and never thought it was all I ever really wanted in a refrigerator! I don't think there is anything I would change. It is a sleek fridge and being counter depth without the handles sticking out, it truly gives so much extra space in my kitchen!! The icemaker is super cool with 2 types of ice...the whiskey ball ice cubes keeps my water cold all day long in my tumbler! And the water pitcher that self fills and you can infuse fruits right in the pitcher...oh la la!!! I feel spoiled!! There is more than enough space for food. I have even hosted a large party and was able to get everything in my fridge, including what others brought that I did not account for! I was worried about the freezer all on the bottom, but all the drawers and shelves pull out making it super easy to access anything in the freezer! Over all the refrigerator is designed perfectly. It is spacious, gorgeous, and has any feature I could want and more!! I really do love my fridge!

[This review was collected as part of a promotion.] I am really enjoying my new Samsung Bespoke Counter Depth 4-Door French Door Refrigerator 23 cu. in Stainless with AI Hybrid Cooling. It is a modern and very spacious design. I love the layout of the trays since I can quickly accommodate meats, fruits, vegetables, ice cream, and soft drinks. It also has a door where by opening it I have ice water both in a pitcher and by putting my glass and pressing the plate, ice water is ready. It has the perfect temperature. It is also clean and pure. It already has a filter that is easy to change. This Samsung AI Hybrid Cooling refrigerator has hybrid cooling technology that combines artificial intelligence (AI) with the efficiency of the compressor and a Peltier module to achieve more efficient cooling, prolong the freshness of the food, and optimize the use of the interior space of the refrigerator. All the food is fresh, like the meats, they have the perfect temperature to keep them frozen for several days, and it has two ways to make ice: cubes and balls, which are ideal to accompany them with a whiskey. I love this refrigerator and I recommend it.

[This review was collected as part of a promotion.] I'm very impressed with my Samsung Bespoke Counter Depth 4-Door French Door Refrigerator 23 cu. ft. in Stainless with AI Hybrid Cooling. The design is sleep and modern. The counter depth feature will bring a crisp and clean look to any kitchen. My favorite features are the two different types of ice cubes and the built-in water jug. I also appreciate having the water dispenser on the inside of the door. The refrigerator and freezer are spacious and offer plenty of room to store groceries. I love the functionality of the four-door feature.