Hi YMCurb, thanks for your review. We are sorry to hear that your oven is experiencing this problem. Please accept our apologies for any inconvenience, as this is not indicative of the level of quality Bosch strives to deliver. Our team will share your feedback with our product designers, as we are committed to continuously improving our products. For product issues or inquiries, please contact our Customer Care team at 1-800-944-2904. Thank you very much.