Stair Parts Post-to-Floor Spring Bolt

A:  Hi Mike, thanks for the question. Not knowing the details behind your installation, we can share a few reasons this might happen. First and foremost, the two surfaces (top of your finished floor and bottom of newel) are not flush. Uneven floor surfaces could cause that, or the newel does not have a flat, 90-degree cut. Other reasons may include uneven floor surfaces, the holes for the Spring Bolts are not deep enough, or the spacer between the two springs was not inserted before installation. We recommend that you disassemble the unit and inspect it closely to see if one of those conditions exists. If you have additional questions, we'll reply as quickly as we can. Thank you.

A:  Hi JB, the recommended epoxy is any product that will bind wood to metal. There are several available in the aisle that contains glues and adhesives. If you have additional questions, we will reply as quickly as possible. Thank you.

A:  Hi RMClark, the screw/spring assembly must go into solid material, such as a floor joist or "blocking" installed underneath your flooring. As it sounds, that is a big task if you're retro-fitting a railing in an existing home. As the answer from StairGuy alludes, this is possible if you're willing to cut into your floor system and install that blocking. If you are not able to do that, don't worry. There are several Newel Attachment Kits that are designed to be flush-mounted to existing flooring. Search on store SKU 236-844 for an example of a flush-mounted newel attachment kit. If you have additional questions or need more information, we'll do our best to assist you. Thank you.

A:  You have to cut out section of floor and install blocking.

A:  If you don't have proper backing put in during framing, you have to cut out section of subfloor and use construction adhesive and glue in some 2x6's or something. They work great! Been using for several years. Tip, buy a package of cake decorating bags and fill with epoxy then use that to squeeze into holes. Much more controlled and clean.

A:  The 3/4" plywood/ OSB must be removed. Then 4x4 bracing must be added to the floor joists where the hole will be drilled. Then reinstall 3/4 subfloor.