Thank you for letting us know about this. We hate to hear you had such an unusual experience with your new air conditioner, but we’re thrilled you were able to have these issues taken care of quickly. If you ever have any questions or concerns about one of our appliances in the future and need to connect with us, we’re available via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30AM-8PM EST). ~ Hailea