Return this item within 90 days of purchase.
Celebrate the most wonderful time of the year with this 9 ft. Pre-Lit LED Grand Duchess Twinkling Balsam Fir Artificial Christmas Tree from Home Decorators Collection. For a realistic appearance, it comes with 4,539 durable tips and 3,400 color-changing micro fairy LED lights to bring a festive glow to your space. 11 light functions: Demo, dimmable, steady warm white, steady multi, twinkling warm white, slow fade warm white, slow fade multi, slow color variable, fast flip warm white to multi, slow flip warm white to multi and slow fade warm white to multi. Lights stay lit even if a bulb gets damaged, is missing, or burns out. HDC trees feature quick connect with memory wire making holiday decorating easy. Innovative quick connect integrates the power cord into the trunk of the tree so there's only one plug. Memory wire branches make fluffing your tree a breeze. Connect each section then watch your tree shine bright. Tree includes a easy on/off foot pedal, function control box, remote control, and metal stand.
Actual Tree Height (ft.) | 9 | Base diameter (in.) | 62 |
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Artificial Christmas Tree Species | Balsam Fir | Artificial Tree Type | Classic |
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Bulb Shape | Micro Fairy | Color Family | Green |
Commercial/Residential | Commercial, Residential | Cord Length (ft.) | 6 ft |
Decorative Add-Ins | No Decorative Add-Ins | Features | Continuous on technology, Dual Function, Foot Pedal On/Off, Low-voltage, Quick Connect |
Holiday Decor Product Type | Artificial Trees | Indoor/Outdoor | Indoor |
Light Bulb Color | Color Changing Lights | Light Functions | Color Changing, Fading, Multi-Function, Steady, Timer, Twinkling |
Light Temperature | Warm | Light Type | LED |
Number of Lights | 3400 | Power Type | Plug-in |
Prelit/Unlit | Prelit | Realism | Most Realistic |
Returnable | 90-Day | Tip count | 4539 |
Tree Shape | Full | Tree Weight (lb.) | 57.76 |
Hello Anna. Thank you for your question. I'm sorry, I'm not quite sure I understand what you are asking. If you mean the thickness of the pole, it has a diameter of 1.25 inches. If this is not what you are looking for, please write us back. We are here to help. Best regards and Merry Christmas.
Hello Louann. Thank you for your question. I'm sorry, but I do not have any information regarding the product offering for next year. But I will pass along your suggestion for a taller Slim tree option. Cross your fingers. Best regards and Merry Christmas.
Hello Mitzi. Thank you for reaching out. If you are needed a remote replacement, you can contact the Warranty Center for assistance. (1-888-987-7765 or e-mail customerservice@ledup.com) Or, you can download the Tree App to your phone and control the tree that way. On page 11 of the instructions, there is a QR code you can scan for easy download. Here is an online like to the PDF copy of tree instructions. (https://images.thdstatic.com/catalog/pdfImages/8f/8fa11b4f-f99a-4ba2-ad97-be758208f642.pdf) I hope the above info is helpful to you. Best regards and Merry Christmas.
Hello Traci. Thank you for reaching out. Sorry to hear of the troubles you are having with your tree. But don't worry, your tree is protected by a 3 Year Limited Warranty and we stand behind that 100%. please contact our Warranty Center at 1-888-987-7765 or e-mail customerservice@ledup.com for warranty assistance. We will ask for a copy of your receipt as well as photos/videos to aid the troubleshooting process. Once the issue is identified, we will provide the solution. Best regards and Merry Christmas.
Hello Gina. Thank you for your question. I'm sorry, but the only thing I can say for sure is this 12 ft. Pre-Lit LED Grand Duchess Twinkling Balsam Fir is exactly 12 feet tall including the stand. Good luck and Merry Christmas.
Hello gasket. Thank you for reaching out. Please refer to the instructions regarding setting up the stand and section A as the first step. If something is not correct, please contact our Warranty Center at 1-888-987-7765 or e-mail customerservice@ledup.com for assistance. We will ask for photos/videos of the affected area to assist with the troubleshooting and provide a solution. Best regards and Merry Christmas.
Hello Cyndv. Thank you for reaching out. Clearly something when wrong with your tree. But don't worry, your tree is protected by a 3 Year Limited Warranty and we stand behind that 100%. Please contact our Warranty Center at 1-888-987-7765 or e-mail customerservice@ledup.com for warranty assistance. We will request pictures/videos to assist with the troubleshooting and once the issue is identified we will provide the solution. We will make sure to get your tree working as it should. Best regards and Merry Christmas.
On the remote, hold the demo button down for three seconds. This takes it out of store mode and into home mode.
Hello Believedream. Thank you for reaching out. Sorry to hear you are having troubles with your tree. I'm not sure what is happening to your tree, as it does not have a Multi Twinkle function. Only Warm White Twinkle. Have you set the tree to "Home Mode" yet as per the instructions? If you skip this step, you will not be able to control your tree as it will still be in the default "Store Mode". "Store Mode" cycles through all the functions as a demo to show off all the function choices that are available. If you have already done this and are still experiencing troubles, please contact our Warranty Center at 1-888-987-7765 or e-mail customerservice@ledup.com for troubleshooting assistance. Don't worry, your tree is protected by a 3 Year Limited Warranty and we stand behind it 100%. Best regards and Merry Christmas.
Mine is doing the same thing. Bought it in August, put it up today.
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4.3 out of 5