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Internet # 316122902

Model # 21LE31010

Store SKU # 1006193041

9 ft. Pre-Lit LED Grand Duchess Twinkling Balsam Fir Artificial Christmas Tree

$499.00
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  • 9 ft. LED Grand Duchess Twinkling Balsam Fir Tree has 4,539 tips
  • 3,400 color-changing micro fairy LEDs; Stays lit if bulb goes out
  • Quick Connect feature for easy assembly and connectivity: 1 plug
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Product Details

About This Product

Celebrate the most wonderful time of the year with this 9 ft. Pre-Lit LED Grand Duchess Twinkling Balsam Fir Artificial Christmas Tree from Home Decorators Collection. For a realistic appearance, it comes with 4,539 durable tips and 3,400 color-changing micro fairy LED lights to bring a festive glow to your space. 11 light functions: Demo, dimmable, steady warm white, steady multi, twinkling warm white, slow fade warm white, slow fade multi, slow color variable, fast flip warm white to multi, slow flip warm white to multi and slow fade warm white to multi. Lights stay lit even if a bulb gets damaged, is missing, or burns out. HDC trees feature quick connect with memory wire making holiday decorating easy. Innovative quick connect integrates the power cord into the trunk of the tree so there's only one plug. Memory wire branches make fluffing your tree a breeze. Connect each section then watch your tree shine bright. Tree includes a easy on/off foot pedal, function control box, remote control, and metal stand.

Highlights

  • Pre-Lit Grand Duchess Twinkling Balsam Fir artificial tree completes your holiday décor
  • Artificial fir tree measures 7.5 ft. H and 62 in. base diameter when fully shaped
  • 4,539 branch tips accommodate trinkets and ornaments
  • 11 light functions: Demo, dimmable, steady warm white, steady multi, twinkling warm white, slow fade warm white, slow fade multi, slow color variable, fast flip warm white to multi, slow flip warm white to multi and slow fade warm white to multi.
  • Energy-efficient LEDs deliver lasting illumination
  • 3,400 color-changing micro fairy lights enhance a festive atmosphere
  • Lights stay lit even if a bulb burns out
  • Foot pedal and remote control ensure easy configuration
  • Quick Connect technology allows easy assembly and electrical connectivity
  • Memory wire allows for easy branch shaping
  • Remote requires (2) AAA batteries, included
  • Timer: 6 Hours ON / 18 Hours OFF
  • Pairs with 9 ft. Pre-Lit LED Grand Duchess Artificial Garland and 36 in. or 30 in. Pre-lit LED Grand Duchess Artificial Wreath
  • Indoor Use Only
  • App-enabled for easy operation
  • To download the LEDUP app, scan the QR Code found in the instruction manual
  • Return Policy

Product Information

Internet # 316122902

Model # 21LE31010

Store SKU # 1006193041

Specifications

Dimensions

Actual Tree Height (ft.)

9

Base diameter (in.)

62

Details

Artificial Christmas Tree Species

Balsam Fir

Artificial Tree Type

Classic

Bulb Shape

Micro Fairy

Color Family

Green

Commercial/Residential

Commercial, Residential

Cord Length (ft.)

6 ft

Decorative Add-Ins

No Decorative Add-Ins

Features

Continuous on technology, Dual Function, Foot Pedal On/Off, Low-voltage, Quick Connect

Holiday Decor Product Type

Artificial Trees

Indoor/Outdoor

Indoor

Light Bulb Color

Color Changing Lights

Light Functions

Color Changing, Fading, Multi-Function, Steady, Timer, Twinkling

Light Temperature

Warm

Light Type

LED

Number of Lights

3400

Power Type

Plug-in

Prelit/Unlit

Prelit

Realism

Most Realistic

Returnable

90-Day

Tip count

4539

Tree Shape

Full

Tree Weight (lb.)

57.76

Questions & Answers

What is the opening measurement of the tree pole?
ByNov 11, 2024
1 Answer | 
Answer This Question

Hello Anna. Thank you for your question. I'm sorry, I'm not quite sure I understand what you are asking. If you mean the thickness of the pole, it has a diameter of 1.25 inches. If this is not what you are looking for, please write us back. We are here to help. Best regards and Merry Christmas.

By|Nov 11, 2024
    0/0


    Is there any chance next year you might make a taller slim home decorators christmas tree than the 7.5 ft.
    ByNov 11, 2024
    1 Answer | 
    Answer This Question

    Hello Louann. Thank you for your question. I'm sorry, but I do not have any information regarding the product offering for next year. But I will pass along your suggestion for a taller Slim tree option. Cross your fingers. Best regards and Merry Christmas.

    By|Nov 11, 2024
      0/0


      Can I buy just remote for this tree?
      ByNov 10, 2024
      1 Answer | 
      Answer This Question

      Hello Mitzi. Thank you for reaching out. If you are needed a remote replacement, you can contact the Warranty Center for assistance. (1-888-987-7765 or e-mail customerservice@ledup.com) Or, you can download the Tree App to your phone and control the tree that way. On page 11 of the instructions, there is a QR code you can scan for easy download. Here is an online like to the PDF copy of tree instructions. (https://images.thdstatic.com/catalog/pdfImages/8f/8fa11b4f-f99a-4ba2-ad97-be758208f642.pdf) I hope the above info is helpful to you. Best regards and Merry Christmas.

      By|Nov 11, 2024
        0/0


        So sad! I have several of these trees, this year the bottom row of lights isn’t working?
        ByNov 10, 2024
        1 Answer | 
        Answer This Question

        Hello Traci. Thank you for reaching out. Sorry to hear of the troubles you are having with your tree. But don't worry, your tree is protected by a 3 Year Limited Warranty and we stand behind that 100%. please contact our Warranty Center at 1-888-987-7765 or e-mail customerservice@ledup.com for warranty assistance. We will ask for a copy of your receipt as well as photos/videos to aid the troubleshooting process. Once the issue is identified, we will provide the solution. Best regards and Merry Christmas.

        By|Nov 11, 2024
          0/0


          Would this work with 12 ft ceilings?
          ByNov 10, 2024
          1 Answer | 
          Answer This Question

          Hello Gina. Thank you for your question. I'm sorry, but the only thing I can say for sure is this 12 ft. Pre-Lit LED Grand Duchess Twinkling Balsam Fir is exactly 12 feet tall including the stand. Good luck and Merry Christmas.

          By|Nov 10, 2024
            0/0


            The metal base of the tree has a rubber type gasket over it. The screw that you tighten to hold the tree in place won’t go thru as there is no hole for it. Do you take it off? When I take it off then the tree is a bit wobbly. not the “caps” on each secti
            ByNov 10, 2024
            1 Answer | 
            Answer This Question

            Hello gasket. Thank you for reaching out. Please refer to the instructions regarding setting up the stand and section A as the first step. If something is not correct, please contact our Warranty Center at 1-888-987-7765 or e-mail customerservice@ledup.com for assistance. We will ask for photos/videos of the affected area to assist with the troubleshooting and provide a solution. Best regards and Merry Christmas.

            By|Nov 11, 2024
              0/0


              We just put the tree together and the top section is different colors than the bottom two. They are not syncing. How do we fix this?
              ByNov 10, 2024
              1 Answer | 
              Answer This Question

              Hello Cyndv. Thank you for reaching out. Clearly something when wrong with your tree. But don't worry, your tree is protected by a 3 Year Limited Warranty and we stand behind that 100%. Please contact our Warranty Center at 1-888-987-7765 or e-mail customerservice@ledup.com for warranty assistance. We will request pictures/videos to assist with the troubleshooting and once the issue is identified we will provide the solution. We will make sure to get your tree working as it should. Best regards and Merry Christmas.

              By|Nov 11, 2024
                0/0


                I bought my tree in the last week of September and set it up on November 1st. When I switch it to the white twinkle lights setting, it works for about 5 minutes, then automatically switches back to the multi-color twinkle option. Has anyone else had this
                ByNov 10, 2024
                3 Answers | 
                Answer This Question

                On the remote, hold the demo button down for three seconds. This takes it out of store mode and into home mode.

                By|Nov 11, 2024
                  0/0

                  (2)

                  Hello Believedream. Thank you for reaching out. Sorry to hear you are having troubles with your tree. I'm not sure what is happening to your tree, as it does not have a Multi Twinkle function. Only Warm White Twinkle. Have you set the tree to "Home Mode" yet as per the instructions? If you skip this step, you will not be able to control your tree as it will still be in the default "Store Mode". "Store Mode" cycles through all the functions as a demo to show off all the function choices that are available. If you have already done this and are still experiencing troubles, please contact our Warranty Center at 1-888-987-7765 or e-mail customerservice@ledup.com for troubleshooting assistance. Don't worry, your tree is protected by a 3 Year Limited Warranty and we stand behind it 100%. Best regards and Merry Christmas.

                  By|Nov 10, 2024
                    0/0

                    Mine is doing the same thing. Bought it in August, put it up today.

                    By|Nov 10, 2024
                      0/0


                      Viewing 1-8 of 571

                      Customer Reviews

                      4.3 out of 5

                      • 4.3 out of 876 reviews
                      • 68% recommend this product
                      What Customers Say
                      Summarized by generative AI from text of customer reviews

                      Customers say the Grand Duchess Balsam Fir Christmas tree is stunning and easy to assemble, requiring minimal fluffing right out of the box. With 3400 lights and various lighting options, including twinkle settings, it creates a magical ambiance. However, some users have experienced issues with the lights dimming or malfunctioning after a short period, and a few noted that the tree can appear overly bright. Overall, it is well-received for its beauty and convenience, making it a popular choice for holiday decor.

                      Filter by:
                      Showing 1-10 of 876 reviews
                      Worth the hype
                      Exceeds my expectations and well worth the price. The lights are stunning. No fluffing needed. 5 min to assemble.
                      by
                        • Recommended
                        Beautiful tree
                        This tree is one of the best looking trees I have ever seen. Pretty much pull out of box set it up and plug it in. Read the instructions because you have to take it out of store mode. Great tree fits in small spaces and takes up little space
                        by
                          • Recommended
                          Looks like a child strung the lights
                          Huge dark spots in tree with no lights. Big spaces that have no lights. Looks like a child strung these lights. Very unhappy with this tree.
                          by
                          Response from Customer ServiceNov 11, 2024
                          Hello A1j2C3. Thank you for sharing your experience. We are sorry to hear of the troubles you are having with your tree. But don't worry, your tree is protected by a 3 Year Limited Warranty and we stand behind that 100%. If there is something wrong with your tree, we will make it right. Please contact our Warranty Center at 1-888-987-7765 or e-mail customerservice@ledup.com for assistance. We will ask for photos/videos of the affected area to assist with the troubleshooting and provide a solution. Best regards and Merry Christmas.
                            Love it. Definitely worth it. Highly recommend.
                            by
                            • Verified Purchase
                            Lights out of sync
                            One section at the top is out of sync with the rest of the tree. No matter what setting it’s on there’s a section up top that is always on a different setting. Customer service was great and sent an adapter but that still has not resolved the issue. Disappointed and will be returning.
                            by
                            Response from Customer ServiceNov 11, 2024
                            Hello JeanR. Thank you for reaching out with your review. Sorry to hear of the troubles you are having with your tree. If a new adapter didn't solve the issue, then it sounds like it's a wiring polarity issue on the top section. You can test this by undoing the wire at the top section and reversing it (plugging it in backwards) to test. Don't worry, it's low voltage and there is no risk in doing this. Please contact the warranty center again to inform them a different solution is needed. We stand behind the 3 Year Limited Warranty 100%. Best regards and Merry Christmas.
                              • Recommended
                              Waste of money do not be tricked
                              We bought this tree last year at Christmas. Put it up today and more than half the lights are out. The tree year warranty doesn’t cover replacement! So while the tree is beautiful, we are screwed after lass than a year with a tree that doesn’t work. The Home Depot customer service sucks and they won’t help us.
                              by
                              Response from Customer ServiceNov 10, 2024
                              Hello JenE. Thank you for sharing your experience. I'm sorry to hear of the troubles you have had with your tree. Sadly, you have been misinformed regarding the Warranty on this tree. The 7.5 ft. Pre-Lit LED Grand Duchess Twinkling Fir Slim is protected by a 3 Year Limited Warranty from the manufacturer and we stand behind that 100%. Please contact our Warranty Center at 1-888-987-7765 or e-mail customerservice@ledup.com for warranty assistance. We will request pictures/videos to assist with the troubleshooting and once the issue is identified we will provide the solution. Don't worry, we will make sure to get your tree working as it should. Best regards and Merry Christmas.
                                Very beautiful tree, but...
                                Good thing the tree comes fluffed, because there's no way to do it yourself. When you try to adjust the limbs, they snap right back where they were. I put my duchess in a rotating tree stand and because the bottom branches point in the upward direction there's about a 2' gap between my tree and the floor. So I tried to fluff the bottom limbs in the downward position to bridge the gap, but the limbs were having no part of that. Tree looks awkward, so much so my tree collar doesn't even help.
                                by
                                Response from Customer ServiceNov 10, 2024
                                Hello Terrivan3. Thank you for your kind review. Please note: This is a non-fluff tree that uses memory wire branches to ensure the tree keeps it's shape season after season. Best regards and Merry Christmas.
                                  • Recommended
                                  This tree is absolutely gorgeous!!! It looks very real, putting it up was very easy and the twinkling lights are so beautiful.
                                  by
                                  • Verified Purchase
                                  Worth the hype
                                  Finally got a hold of this tree took 5 mins to put up. It’s full, with minimal fluffing, looks real for a fake, the lights are beautiful. On the expensive side and we will see if it stands the test of time, but very, very happy with this purchase. The pic is just a tree put up, no decor, skirt, etc. Great product.
                                  by
                                    • Recommended
                                    Lights stopped working :(
                                    We bought the tree a couple weeks ago and put it up this past weekend. We then found that the lights stopped working. There’s a fray part at the bottom of the tree and one of the micro light near the fray part started producing smoke. We emailed customerservice@ledup.com and tried calling the warranty support line 1 (888) 987-7765 as well but got no response. It’s been almost a week and we still haven’t gotten a response even after us following up on our email to the customer service.
                                    by
                                    Response from Customer ServiceNov 9, 2024
                                    Hello Crystal. Thank you for reaching out. We are sorry to hear your experience with the tree is not going as intended. Your tree is protected by a 3 Year Limited Warranty and we stand behind it 100%. Call and E-mail volumes get above average for this time of year and we thank you for your patience. Please check your spam folder for any e-mail replies from us, as this sometimes happens. Don't worry, we will make sure to get your tree working as it should. Please send another e-mail to customerservice@ledup.com and reference this review reply. We thank you for your patience and we will make sure you have a working tree for a Merry Christmas.
                                      • Recommended
                                      1 found this review helpful
                                      Showing 1-10 of 876 reviews