100 Gal. Dual Bin Compost Tumbler

I have owned this product for just short of 2 years and the arms that attach to the latch mechanism has completely rusted through and detached. The lid no longer stays closed, rendering the product useless. I have also never been very impressed with how loosely connected the panels are to each other.

I'm in the same boat as many people here that bought this composter only to have it start rusting after a couple of years. A product like this shouldn't rust! It is to be kept outside and keep having wet compost on the inside - use stainless steel or a coating! A customer shouldn't have to hold their bin together with ratchet straps.

Thanks for shipping the part as courtesy

I wanted to thank Terry for his excellent customer service. During the lock down we had the opportunity to cook more at home and, consequently, a lot of biologic waste. We bought the composter a long time ago and some of the hardware got rusted. Making it difficult do use the drums to full capacity. Terry helped us every step of the way shipping all required material to fix our issue. Thank you lifetime . Because of this superb experience we just bought a new lifetime kayak. We know now it will last a life time and the company will be there, if help is ever needed.

This is a time consuming difficult item to assemble. It actually composts quite well, but the hardware rusts easily and now both doors fall off due to the rusted latches.

I purchased this back in 2013. I have had this in full sun and eventually moved it to a partially shaded area, the plastic holds up really well. Since it was uncovered and exposed to the elements, the metal parts began rusting. I notified customer service and John sent out the parts asap and all free of charge! This company really backs up their products! I am truly satisfied!

Over the past few years I noticed that the locking handles were getting difficult to turn. Granted, my composter is out of the 5 year warranty period, but all of the hardware inside the composter barrels has rusted away to the point where it's falling apart. That latch mechanism has failed on one and is about ready to go on the other. All of the nuts, bolts, brackets and axel show heavy rusting. Clearly, these parts should be stainless steel, not carbon steel. Otherwise I am happy with the composter. It still looks fine on the outside and the frame is still in good condition. Looks like many others have had the same problem and the folks at Lifetime have sort of addressed the issue by coating the hardware with something.

Bought this double composter from Costco and it should have been great. Unfortunately it has not lasted as I expected it would for the price. I purchased it in 2013 or 14 so the warranty is up. I have already replaced the hinge on one side once and it has rusted in two again as well as the latching mechanism on the same side. The tube in the middle is rusted as well. For some reason the other side is not quite as bad, but still rusted. I guess they are not made to last a lifetime but I would have loved more than 6 years for the price. :(

I bought dual compost tumbler from Costco three years ago. One of metal hinge is broken. Where can I get the replacement?

I bought this product ~2012/2013. Was very happy to assemble it - other than some difficulty to attach a few corner caps, the assembly was straightforward and smooth. And the composter did look very nice in my backyard! However, pretty soon, issues started to appear here and there. Basically, majority of the metal parts started rusting. Well, the composter needs these metal parts to hold them together and operate. Such parts, by default, should be able to withstand the outdoor weather with no major issues for certain amount of years. But no, within months (instead of years), metal parts race to fail one by one. Particularly, the lock mechanism is hard to operate within a year and it became a struggle every time we needed to lock/unlock the lid. In about three year or so, due to broken corner brackets, one drum has been deformed and basically nonoperational; soon after that, the hinge of the other drum was broken and basically made turning the drum impossible. So other than occasional throwing something in the half broken drum (but not able to turn), basically the composter has been sitting there for nothing for several years. Unfortunately (for us), we wasn't diligent enough to check its warranty in time and a few months ago, while cleaning and sorting stuffs in the house, we got a hold on the its user manual and realized that it has a warranty period of five years. By this time, our product has been past that five year period, and we contacted Lifetime's customer service anyway to see if we can get any parts. Were gladly offered replacement parts free as a courtesy of good service. A set of hinges and some others parts were delivered within a few days. Unfortunately (again, for us), when trying to repair the drum, I found that the locking mechanism has been totally rusted and won't move at all no matter how I tried! I even bought a WD-40 rust remover specifically to no avail. So I called Lifetime customer service again. But, no, I was immediately told I need to pay for any parts this time around - basically they were telling me it was a mistake last time. Of course, It's something like $45 just for the metal locking mechanism! In summary, 1. The product was a total failure as all metal parts are prone to (and eventually majority will) rust. It can't withstand the outdoor environment of its designed use. 2. We were initially very happy with the free replacement of a few parts, probably due to **staff mistake**. The customer service rejected any claim of warranty when we needed more parts to complete the repair; instead, the customer service is charging exorbitant amount of money. A basic fact: the parts had been broken well within the five year limit. 3. We paid *several hundred* bucks for this product, with a total yield of about two wheelbarrows of compost. With mainly plastics and cheap, low quality metal parts, Lifetime sells it with quite a fat profit margin. How about cut your paying customers some slack and just provide the parts even its past the 5 year limit? You know, not everyone is able to memorize and check often the month and year when this particular product was bought and when the warranty is about to expire and still remember to request a warranty. Hello, there! In five years, majority households probably buy 50 products in average that likely have the potential to request a warranty service. 4. Don't buy it. Lifetime might have new, not-so-easy-rust metal parts for current product, or not. For several hundred bucks, you will come out way better, economically, just buy the most expensive, "organic" garden soils.