We appreciate you taking the time to review the Rubbermaid 48 in. Rapid Wood Shelf Kit - 1 White Shelf with Rod. We regret to hear that you had a negative experience with your product. We strive to uphold the quality our consumers expect. If you would like to address your concerns with a Customer Service Representative, please contact 1-888-895-2110, 9:00 am to 5:00 pm EST, Monday through Friday and we can assist you.