A: Hello, generally, new Safavieh rugs will emit an odor. This odor is likely caused by the packaging material, dyes, fiber yarns, and or backing. These are all natural odors that are sometimes heightened after the rug has been sealed for shipping and/ or storage. The odor will dissipate within 1 - 2 weeks, after removing it from the packaging. Please view our website for more information to reduce the odor: https://safavieh.com/rug-care-and-cleaning. We hope this is helpful!
A: Hello! We recommend using a canister vacuum without beater bars or disengaging the beater bars when vacuuming. It is recommended to use the attachment to your vacuum and try to clean it that way. Do not use a rotating brush on this rug but instead use a bristle brush when vacuuming. You may want to look for these features in your vacuum: 1) Canister Vacuum 2) Comes with an attachment such as a bristle brush 3) Has a high pile setting (adjustable height for high piles) 4) Has large wheels (to glide easily across carpet) 5) Able to turn on/off the beater bars (to prevent damage to the surface) 6) *Does not have a rotating brush* 7) Avoid vacuums with a very contracted suction (for efficient airflow) Please stay away from any high-power suction vacuums such as Shark, Roombas, or any Robotic (Automatic) vacuums. These vacuums can damage your rug by pulling out the fibers. Please note, filling the canister after vacuuming is normal, please empty it before every use. Please check out our helpful tips on how to clean a rug here at http://safavieh.com/rug-care-and-cleaning. Thank you for your question!
A: This Florida Shag rug should be spot cleaned or professionally cleaned. For care and cleaning instructions please check our guide, https://safavieh.com/rug-care-and-cleaning. Thank you for your question!
A: Hi there! We recommend airing out a new rug for a few days. Leave your new rug in a well-ventilated space with your doors and windows open and frequently vacuum over the first few days. For a quicker fix, open your windows and place a fan where it can blow across your new rug. In a small space, consider a portable air filter to help with new rug odor removal. If this issue persists then please contact email@example.com. Thank you for your review!
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