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Questions and Answers for Dimplex Sierra 60 in. Wall/Built-in Linear Electric Fireplace in Black

Internet #310380700

Model #SIL60

Store SKU #1004531081

Sierra 60 in. Wall/Built-in Linear Electric Fireplace in Black
(239)Questions & Answers (218)
  • 3 interchangeable media options for the base log, and more
  • Features auto room temperature control for a better heating
  • Separately illuminates the flames and ember beds
View Full Product Details

Questions & Answers

218Questions
caret
Q:On the two vents surrounding the middle one, there seems to be a black mesh material inside. Do we remove those or keep them in?
by|Dec 18, 2023
1 Answer
Answer This Question

A:  Hi David, Please follow the instructions in the manual for installing the unit. The vents are supposed to have the mesh. Glen Dimplex Americas Customer Experience Team.

by|Dec 19, 2023
    caret
    Q:How do I adjust the tempurature?
    by|Dec 17, 2023
    1 Answer
    Answer This Question

    A:  Hi MCT80, You need to turn the heat on and adjust the temperature by using the button with the up and down arrows. Glen Dimplex Americas Customer Experience Team.

    by|Dec 18, 2023
      caret
      Q:The heat will not turn on, it just flashes at the bottom.
      by|Dec 15, 2023
      1 Answer
      Answer This Question

      A:  Hi Kevin, Make sure you haven't disabled the heat by accident. Please contact Customer Service directly at 1-888-346-7539, Monday to Friday 8am to 4:30pm EST or by email at cs@glendimplexamericas.zendesk.com. Glen Dimplex Americas Customer Experience Team.

      by|Dec 18, 2023
        caret
        Q:Can this unit be plugged in to a standard 120V outlet?
        by|Dec 14, 2023
        1 Answer
        Answer This Question

        A:  Hi jong, Yes, this has a 120V plug. Glen Dimplex Americas Customer Experience Team.

        by|Dec 18, 2023
          caret
          Q:How wide is the glass window on the 60”
          by|Dec 9, 2023
          1 Answer
          Answer This Question

          A:  Hi Connie, Glass is 19.49 high and 60 inches wide. Glen Dimplex Americas Customer Experience Team.

          by|Dec 11, 2023
            caret
            Q:We purchased the Dimplex Sierra 48 in. Wall/Build-in Linear Electric Fireplace in Black. Does the blower push heat out of all 3 vent openings at the top of fireplace or only the middle vent opening? Asking because heat only comes out of our middle vent.
            by|Nov 28, 2023
            1 Answer
            Answer This Question

            A:  Hi Angie, The heat only comes out of the middle vent. Glen Dimplex Americas Customer Experience Team.

            by|Nov 30, 2023
              caret
              Q:Is there a setting on the remote that allows the embers In Flames to rotate the color is continuously?
              by|Nov 17, 2023
              1 Answer
              Answer This Question

              A:  Hi Peggy, The Flame control button has 7 cycles of color for the one that rotates the colors you push to L1. Glen Dimplex Americas Customer Experience Team.

              by|Nov 20, 2023
                caret
                Q:Hello, I need to confirm that the exterior width dimension of the unit is 49 as depicted on the diagram that shows measurements of interior and exterior of the unit and it is not 48 . Thank you, Bonnie
                by|Nov 15, 2023
                1 Answer
                Answer This Question

                A:  Hi Bonnie, The box/back end of unit is 41.2 inches wide and with glass 48 inches wide. Glen Dimplex Americas Customer Experience Team.

                by|Nov 16, 2023
                  caret
                  Q:What is the required clearance to wood material above this unit? Wood as in a mantle.
                  by|Nov 13, 2023
                  1 Answer
                  Answer This Question

                  A:  Hi Mantle, We always recommend a minimum of 12 inches for this particular unit so that the heat does not trap under the mantel and turns itself off because it thinks the room has reached the temperature. Glen Dimplex Americas Customer Experience Team.

                  by|Nov 14, 2023
                    caret
                    Q:Is it required that the inside of the wall cabinet be sheet rocked for clearance/fire resistant if we plan to insert / wall mount the fireplace or can it direct contact with the studs, so long as the clearances are met per the manual?
                    by|Nov 13, 2023
                    1 Answer
                    Answer This Question

                    A:  Hi MBND, Please follow the install instructions for install. It will depend on what type of material you are using for cabinet as you can not use low density material. Glen Dimplex Americas Customer Experience Team.

                    by|Nov 14, 2023
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                      Features

                      Adjustable Flame, Adjustable Flame Brightness, Adjustable Flame Colors, Adjustable Flame Height, Adjustable Thermostat, Adjustable flicker, Automatic shut-off, Cool To Touch Glass, Flame Works With or Without Heat, Recessed, With Thermostat

                      Adjustable Flame, Adjustable Flame Brightness, Adjustable Flame Colors, Adjustable Thermostat, Automatic shut-off, Cool To Touch Glass, Flame Works With or Without Heat, Glowing Embers, Heat timer, Infrared, LED, Non Combustible, Recessed, Thermostatic Control, Timer, With Thermostat

                      Adjustable Flame Colors

                      Adjustable Flame Colors

                      Heat Output (BTU/hour)

                      4777

                      5100

                      5100

                      5100

                      Included

                      Remote Control

                      Blower, Decorative Fire Glass/Rocks, Hanging Hardware, Log Set, Plug-In Kit, Remote Control

                      Remote Control

                      Remote Control

                      Area Heated (sq. ft.)

                      1000 sq ft

                      1000 sq ft

                      450 sq ft

                      450 sq ft