Questions and Answers for ECHO 58-Volt 4 Ah Lithium-Ion Battery

A:  Thanks for contacting Echo, Elaine. I apologize that you are having issues with your charger for the ECHO 58-Volt 4 Ah Lithium-Ion Battery CBP-58V4AH. Please unplug the charger until the lights go completely off and plug the charger back in. If the issue is not resolved, please contact ECHO directly at 1-877-205-5714. We will be more than glad to assist you! - Eve

A:  Perhaps to indicate it is ready to charge. If your owner's manual does not address that particular condition, go online to the product's website to check.

A:  Hello Twabbat, I apologize that you are having issues with your ECHO 58-Volt 4 Ah Lithium-Ion Battery CBP-58V4AH. Please contact our ECHO Customer Support team so that we can assist you with troubleshooting or replacement options. We can be reached at 1-877-652-9112. Thanks for reaching out to us! - Eve

A:  If you have your receipt, take it and the battery to the store where you purchased the chainsaw. They will be able to help you. If you registered the purchase with Echo, you could also check there. Typically, battery warranties are 90 days. So you need to check both where you purchased and with Echo.

A:  I suggest you unplug the charger from outlet and take to closest Home Depot. Ask the people at the return desk for help as it seems to be stuck. Ask them to verify the contacts are undamaged while you are there. Once home, use a dry microcloth to dust the inside of the charger, checking the contacts on both the charger and the battery. A clean, dry, soft tooth brush is good to use on the contacts, removing any tiny debris.

A:  It seems poorly designed though the tool and battery work fine. I too had difficulty removing the battery. Brute force is necessary. Push the button all the way in, hold the charging station down securely and pull until the battery releases.

A:  Hello Granny, I apologize that you are having issues with the ECHO CBP-58V4AH 58-Volt 4 Ah Lithium-Ion Battery. You will press the release button and slide it away for the charger. If you need further assistance, please contact ECHO Customer Support at 1.877.652.9112. Thanks for reaching out to us! - Eve

A:  It should release when you press down on the button on the battery and pull up at the same time.

A:  Pull it out and let it sit a minute and it should reboot once you sit it back in the charging station. I've had that happen before and that did the trick

A:  I’m having the same problem. I assume the charger or battery is defective because I get a solid green light when the battery is removed. When I push it in properly I get the red flashing light

A:  I own this same unit and have the same issue. I also deal with intermittent operation with a full battery. Very disappointed in this product. I own several Echo products but this must just be a lemon.

A:  Hi Carm Thanks for your inquiry. We would need more information to provide a resolution. Please call Toll Free 1.877.652.9112 for further assistance. Thanks for reaching out to us. Best Regards, Thank you for contacting ECHO

A:  I really don't know. Mine caught fire as I was using it the first time. I didn't use up the battery. Returned it for a refund.

A:  Hi JPB Thanks for your inquiry. If the battery has been depleted completely, then you may recharge it. If you use the battery on a regular, then yes recharge after each use. Best Regards Thanks for contacting Echo, we apologize for the delay in response.

A:  Hi Rk! - To obtain parts please contact our Echo Customer Care line at 1-877-776-5191. Thanks for reaching out to us! - Eve

A:  If all 4 of the lights are red when you push the led check status, then the battery is fully charged.

A:  Hi Pete, thanks for your question on the Echo CBP-58V4AH 58-Volt 4 Ah Lithium-Ion Battery. If the green light on the charger is off and the red light is on, then you may have a defective battery. Please contact the Echo Cordless Support team concerning this issue, we can be reached at 1-877-652-9112. Thanks for reaching out to us! - Eve

A:  If you press the button on the battery itself & all the lights are red, then it is fully charged.

A:  a lot of prob with battery. call phone number on battery . i had to replace 2 in two years.

A:  Yes. We use both in our mower and blower.

A:  Hello AB. Yes they are interchangeable. Thanks for your question? -Eve

A:  Yes. I use both the 2ah and 4ah on my blower, trimmer and chainsaw. I obviously prefer the 4ah because it has a longer run time.

A:  Yes the 4ah just has a longer run time

A:  Dear Valued Home Depot Customer, to better answer your question, please contact our HD.com customer service department at 800-430-3376 call any day between 6 a.m. and 2 a.m. EST or call your local store, they can either answer your question or transfer you to your local store to answer your specific question. Thanks for your interest.

A:  BadLuckLazyGuy, I have absolutely no idea why the amount goes up and down. Probably charging what the traffic will bear. Good luck with it.

A:  Hi Michelle. For any issues with your tool ore battery please call our customer service. 877-652-9112. Thanks for asking. Greg

A:  Hi- You have to push the battery in hard. Then it will work. I have not had a problem with mine.

A:  You should hear a snap when you insert your battery in the charger, as well as the mower. If you are having problems with your battery recharging, it may be because it is too hot. Allow it to cool before charging.