Q:Can this unit be changed to and handle a 3/4 inlet/outlet?
by|May 19, 2024
1 Answer
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A: Hello,
In order to best assist with your inquiry, please reach out to our Ecosmart Technical Support team at (877) 474-6473 between 9 A.M. and 5 P.M. EST, and one of our agents would be happy to assist.
Isaiah
by|May 20, 2024
Q:What is the purpose of the WH 27 model with the water flow restrictor?
by|May 2, 2024
1 Answer
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A: Hello John,
The water flow restrictor is to help ensure the optimal temperature output and overall performance of your tankless water heater. These flow regulators are installed on the outlet connection of your tankless water heater and limit the maximum volume coming out of your unit to a specified flow rate to prevent the exit temperature from becoming too cool.
Isaiah
by|May 2, 2024
Q:Is the Eco-11 big enough for a 2 bath house
by|Apr 20, 2024
1 Answer
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A: Hello Mark,
The exact sizing and model for your home would be best determined by view the sizing information provided on the associated Specification Sheet. That information will allow you to determine the best size for you based on the number and type of hot water access points within your home.
Isaiah
by|Jul 28, 2024
Q:Will this work in an RV?
by|Apr 13, 2024
1 Answer
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A: Hello Elizabeth,
That would all depend on if your RV's electric system can support the electrical requires of the ECO 11. We would advise reviewing the electrical requirements of this model in the provided Specification Sheet.
Isaiah
by|Apr 15, 2024
Q:Is the Ecosmart Model 27 (or other models) rated with an Energy Star label?
by|Apr 3, 2024
1 Answer
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A: Hello,
The ECO-27 and its sister models are not Energy Star rated.
Isaiah
by|Apr 5, 2024
Q:The photo shows 2 #8 wires two each 40 Amp Circuit My ? is do I need a white and or ground wire to each circuit?
by|Mar 29, 2024
1 Answer
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A: Hello Thomas,
The ECO 18 requires two sets of Red and Black 8AWG with a ground for each.
Isaiah
by|Apr 8, 2024
Q:What is the minimum flow rate to trigger heating in this unit (ECO 36)?
by|Mar 27, 2024
1 Answer
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A: Hello,
The ECO-36 has an activation flow rate of approximately 0.3GPM. If your water flow rate is less than this level, your unit will not activate.
Isaiah
by|Apr 4, 2024
Q:What all other part’s required for installation?
by|Mar 22, 2024
1 Answer
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A: Hello Zach,
In preparation for the installation of a tankless water heater, you must be sure you have the appropriate power supply, water connections, and mounting location. For further requirements, we would advise you to consult your local plumbing code and/or city hall plumbing requirements. If you have questions, feel free to reach out to our Technical Support team at (877) 474-6374 between 9 A.M. and 5 P.M. EST, and one of our agents would be happy to assist.
Isaiah
by|Mar 26, 2024
Q:Does this unit require a #8 wire
by|Mar 13, 2024
1 Answer
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A: Hello Vern,
The ECO 27kw requires 3 sets of 8AWG wire. Which be 2-hots and a ground per set.
Isaiah
by|Mar 22, 2024
Q:Does this require copper pipes to be installed
by|Mar 11, 2024
1 Answer
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A: Hello Myron,
We would advise you to consult your local code and possibly city hall on the allowed plumbing connection material in your area.
Isaiah