Questions and Answers for Express Water Reverse Osmosis Alkaline Water Filtration System - 10 Stage RO Water Filter with Faucet and Tank - 100 GPD

A:  Dear Loraine, Thank you for your interest in Express Water products! We appreciate the opportunity to assist you! To better assist you, we kindly ask if you can please contact us directly at 1-800-992-8876. Please do not hesitate to contact our office directly, Monday-Friday, 10am-5pm (PST) should you have any further questions or concerns. We are here to help! It was our privilege to do business with you, and it would be our pleasure to continue serving you. Best Regards, Express Water Team Toll Free: (800)992-8876 Mon-Fri: 10am-5pm (PST)

A:  RO systems reduce the water pressure and as a result most fridge ice makers and water despensers do not work properly when feed through an RO system. Mike

A:  Dear Cody, Thank you for reaching out to us! We appreciate the opportunity to assist you. All of our products are made in Taiwan using the highest quality materials. Please do not hesitate to contact our office directly, Monday-Friday, 10am-5pm (PST) should you have any further questions or concerns. We are here to help! It was our privilege to do business with you, and it would be our pleasure to continue serving you. Best Regards, Express Water Team Toll Free: (800)992-8876 Mon-Fri: 10am-5pm (PST)

A:  Dear PhillyWater, Thank you for reaching out to us! We appreciate the opportunity to assist you with this matter. Vinyl chloride can be treated with the granular activated carbon filter (GAC), found in our Reverse Osmosis Systems. Please do not hesitate to contact us directly at (800)992-8876, Monday through Friday, 10am-5pm (PST). We are here to help! Thanks again and have a lovely day! Best Regards, Express Water Team Toll Free: (800)992-8876 Mon-Fri: 10am-5pm (PST)

A:  Dear Molly, Thank you for reaching out to us! We appreciate the opportunity to assist you. The drain saddle can be hooked up at the level of below or above the tank, there won't be any issues with either option. As you are inserting the black tubing into the drain saddle, only push the tubing in 5-mm past the drain saddle to prevent any blockage. Please do not hesitate to contact our office directly, Monday-Friday, 10am-5pm (PST) should you have any further questions or concerns. We are here to help! It was our privilege to do business with you, and it would be our pleasure to continue serving you. Have a lovely day! Best Regards, Express Water Team Toll Free: (800)992-8876 Mon-Fri: 10am-5pm (PST)

A:  Dear Bruce, Thank you for choosing Express Water. Our residential under sink RO Systems are the best systems to provide clean, safe and purified water with a 90-98% rejection rate of all contaminants present in the water and flush them down the drain. For Bacteria, we would highly recommend having a UV Light Filter is the 10th stage. The UV rays will kill and destroy bacteria and viruses that might be present in the water. If you have any other questions or concerns, please do not hesitate to contact our office directly at (800) 992 - 8876, Monday-Friday, 10am-5pm(PST). We are here to help! It was our privilege to do business with you, and it would be our pleasure to continue serving you. Best Regards, Express Water Team Toll Free: (800)992-8876 Mon-Fri: 10am-5pm (PST)

A:  Dear Mike, We thank you for reaching out to us and for giving us the opportunity to assist you. Enlarge the hole using a ¼ inch (6.4mm) drill bit. You may use a factory approved method or approved plumbing practice to drill the hole in sink. Please enlarge the hole to 1/2-inch diameter. Keep bit well lubricated and drill slowly. Please do not hesitate to contact our office directly at (800)992-8876, Monday-Friday, 10am-5pm (PST) should you have any further questions or concerns. We are here to help! Best Regards, Express Water Team Toll Free: (800)992-8876 Mon-Fri: 10am-5pm (PST)

A:  Dear JoeP, Thank you for reaching out to us. We appreciate the opportunity to assist you. This is a normal occurrence with a newly installed RO System or after a filter change. After every new RO System installation and filter replacement, the water will start to push the air out of the system causing the air to get mixed with the water under pressure and cause the water to appear cloudy with micro-clusters of tiny air bubbles. Please do not hesitate to contact our office directly at (800)992-8876, Monday-Friday, 10am-5pm (PST) should you have any further questions or concerns. We are here to help! It was our privilege to do business with you, and it would be our pleasure to continue serving you. Best Regards, Express Water Team Toll Free: (800)992-8876 Mon-Fri: 10am-5pm (PST)