Questions and Answers for GE 16.6 cu. ft. Top Freezer Refrigerator in White, ENERGY STAR

A:  Hello there! Thanks for your interest in this GE Appliances refrigerator. This model comes in our white, black, and stainless-steel finishes. The model numbers are as follows: GTE17GTNRWW (White), GTE17GTNRBB (Black), GTE17GSNRSS (Stainless Steel). We hope this answered your question. Kind regards. Julia@GEAppliances

A:  Hey there – thanks for reaching out! We can confirm that the model you ordered GTE17GSNRSS and the model you received GTE17GSNFRSS are the same model in our Stainless Steel finish. When the model is manufactured, these extra letters/numbers are placed on the appliance rating plate and product registration card. These letters/numbers are used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, these are used as identifiers for the specific appliance. We hope this is insightful and please feel free to reach out anytime if you have additional questions or concerns. Take care. Lauren@GEAppliances

A:  Hi there! Thanks for your purchase and for reaching out with your question. We recommend checking to make sure you have removed the protective film on the outside of the unit. Keep in mind, when it comes to the finish, lighting plays a very large role in the way the finish is perceived. If you have other questions, feel free to reach out to us on one of our social media platforms through a direct message and we'd be happy to take another look. Take care. Julia@GEAppliances

A:  Hello there - Yes, you certainly can reverse the doors on this refrigerator! Full instructions for this can be found on page 14 of the manual here: https://images.thdstatic.com/catalog/pdfImages/6c/6c397328-4d4c-44c0-b6cd-b240cbc7cce1.pdf. We hope this helps! Thank you for reaching out to us and for choosing GE Appliances for your home. -Kacie@GEAppliances

A:  Hello - Yes, the doors are reversible for model GTE17GTNRBB. We recommend that you review the "Reversing the Door Swing" section located on pg. 14 of the owner's manual: https://images.thdstatic.com/catalog/pdfImages/bb/bb8212a7-4bab-4706-8f0b-c6a3661eb9cc.pdf. Thanks for taking the time to reach out. Kind regards. -Don@GEA

A:  Hello- Thank you for checking with us. The drip pan catches water from the defrost cycle. The water is carried down a drain tube to the drip pan, where it evaporates. The drip pan is fixed and not easily accessible; it cannot be removed. If you have any questions or need assistance with troubleshooting an issue, please reach out to us via a private message on Facebook. Thank you! Joyce@GEA

A:  Thanks for checking with us! Yes, it does include the handles. Without the handles the depth is 30-1/2 inches. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

A:  Hi there – Currently, this freezer is only offered with this handle. We do not recommend that you replace it with any other handle. We apologize for any inconvenience. Please reach out to us if you have additional questions. -Kacie@GEA