Q:What is the difference between GTE17GTNRWW and GTS17GTNRWW?
by|May 6, 2023
1 Answer
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A: Hi there - thank you for taking the time to reach out to us. We checked the information for both models, and we can confirm that model #GTE17GTNRWW is Energy Star rated, while model #GTS17GTNRWW isn't. We hope this information was helpful, and please let us know if we can help with other questions or concerns. Take care. - Pablo@GEA
by|May 9, 2023
Q:When do you expect this item to be available?
by|Mar 14, 2023
1 Answer
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A: Hey there - to better answer your question about availability, please contact our HD.com customer service department at 800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store. They can either answer your question or transfer you to your local store to answer your specific question. -- We hope to hear from you soon. Have a great one. - Pablo@GEA
by|Mar 17, 2023
Q:Can I use without the handles? Small plugs for front surface holes.
by|Jan 28, 2023
1 Answer
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A: Hello there – thank you for asking this great question. We highly recommend using the installed refrigerator handles with this model. If you are interested in a refrigerator with recessed handles, this HPS18BTNRBB unit is a fantastic choice: https://www.homedepot.com/p/Hotpoint-18-cu-ft-Top-Freezer-Refrigerator-in-Black-HPS18BTNRBB/311102816. We hope this information has been helpful; if you ever need assistance in the future, please know that you can always reach out to us. Best regards – Matthew@GEA
by|Feb 12, 2023
1 found this answer helpful
Q:What does not CEE rated mean
by|Nov 5, 2022
1 Answer
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A: Thank you for connecting with us! The CEE rating refers to a rating given by the Consortium of Energy Efficiency. These ratings show how energy efficient an appliance can be. We hope this helps, and if you have additional questions, please reach out to us. All the best – Matthew@GEA
by|Nov 14, 2022
Q:Is the outside of the white refrigerator smooth or textured surface?
by|Oct 18, 2022
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A: Hi - Thank you for your interest in our new GEA refrigerator. This model does offer textured doors and sides. We hope you choose this model for your home. Kind regards - Vikki@GEA
by|Dec 9, 2022
1 found this answer helpful
Q:How do you stabilize the feet on the refrigerator? It keeps rolling when opening the doors. Thanks!
by|Oct 12, 2022
1 Answer
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A: Hello - Great question; we'd love to help! Leveling legs near each front corner of the refrigerator
are adjustable. They firmly position the refrigerator and prevent it from moving when the doors are
opened. View page 10 of the owner's manual for instructions here: https://images.thdstatic.com/catalog/pdfImages/9b/9b947646-0ac0-45a7-bb7b-1f1c34056f6e.pdf. We hope this helps! Enjoy your day. -Shayla@GEA
by|Feb 14, 2023
2 found this answer helpful
Q:How many watts per hour and surge rate on cycle start up?
by|Jul 22, 2022
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A: Hi there - we're more than happy to assist with this question! While it's a tad difficult to break down wattage by hour, we can estimate that the running wattage is anywhere between 72 - 108 watts (can be up to 144 watts). We still highly suggest looking at the rating plate on your refrigerator for more detailed information. Also, if you plan on running the appliance off a generator, we strongly suggest checking out the "RUNNING AN APPLIANCE ON A GENERATOR" article on the GEA website for more information. If you need more help or clarifications, please reach out to us on social media so we can learn more about your situation. -- Hope this was helpful. Have a great one. - Pablo@GEA
by|Jun 26, 2023
2 found this answer helpful
Q:Since the beginning, the freezer door pops open when the fridge door swings shut. just had a repairman here and he says this is normal. I have never had this problem before on any other fridge I've had. Is anyone having the same issue???
by|Apr 26, 2022
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A: Installed one in our rental, and used it for 3 days after install. freezer door did not "pop open when fridge door swings shut" at any time in those 3 days.
by|Apr 28, 2022
A: Hi there, thanks for taking the time to ask. We can understand how this would be frustrating to deal with, especially since you mentioned you've never had this happen with past models. It's not unusual on a two-door refrigerator for one door to pop open when the other door is being closed. The refrigerator and freezer sections are connected by air channels to allow air to pass between them. Slamming or vigorously pushing a door shut forces air from one cavity into the other, often pushing the second door open. You are also free to take a look at an article on our website titled REFRIGERATOR - FREEZER DOOR POPS OPEN for some more information and tips to try. Hope this is helpful for you! Best wishes. -Michael@GEA
by|Apr 27, 2022
Q:Does this model have the adaptive defrost feature?
by|Oct 28, 2021
2 Answers
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A: Hi there, thanks for asking! This model has a Frost Free defrost system and has the adaptive defrost version, rather than a timed defrost. Hope this helps! Best wishes. -Michael@GEA
by|Oct 29, 2021
A: Yes I brought last year, Homedepot delivered on time and installed in 20 min. working very well.
by|Jul 20, 2022
Q:Is the stainless steel finger print proof
by|Oct 24, 2021
1 Answer
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A: Hello - Thanks for your interest; we are happy to help! We do offer stainless steel fingerprint resistant models and stainless steel models that are not fingerprint resistant. This feature is a model number specific. Thanks for checking. Olga@GEA