Questions and Answers for GE 30 in. 5.3 cu. ft. Freestanding Electric Range in Stainless Steel with Convection, Air Fry Cooking

A:  Hi there - We're sorry to hear you may be having some trouble with the cooktop on your range. We'd like to gather some additional information from you to better understand your situation. Please reach out to us on one of our social media platforms, like Facebook, via direct message. In your message, provide your model and serial numbers, a copy of this question, and a photo of the mark on your cooktop. We look forward to hearing from you. Talk soon. Julia@GEAppliances

A:  Greetings - We appreciate you reaching out to us about setting the clock on your range. We're happy to help! You will enter the special features section. Scroll through the options until “Cloc diSP” is displayed and press 6. Scroll through the options until the desired setting is displayed. Press 6 to save the setting and then 4 to exit the menu. If you'd like, you can view more on this on page 12 of the use and care manual here: https://images.thdstatic.com/catalog/pdfImages/22/22ffcf5a-8a79-4263-bf72-051045cbb2a4.pdf. Reach out to us on social media if you need additional assistance! -Kacie@GEAppliances

A:  Hello there - Thanks for reaching out to check in on this. Page 17 of the Use and Care Manual (https://images.thdstatic.com/catalog/pdfImages/22/22ffcf5a-8a79-4263-bf72-051045cbb2a4.pdf) provides guidelines for cookware to use with during air frying. If you have any additional questions, let us know. We're happy to help! Julia@GEAppliances

A:  Hi there - we’re glad you checked with us. No, this model does not have a downdraft vent system built-in. We hope this helps with your decision making! Lauren@GEAppliances

A:  Hi there - Thanks for reaching out to check on this. We'd like to gather some additional information from you about what you're experiencing. Please reach out to us on one of our social media platforms, like Facebook, via direct message. In your message, provide your model and serial numbers, a copy of this question, and a photo of the area you're inquiring about. We look forward to hearing from you. Talk soon. Julia@GEAppliances

A:  Hello - Thanks for taking the time to reach out. Using the incorrect cookware can cause damage to your cooktop. Please review the "Cookware for Radiant Glass Cooktop" section on page 9 of the Owner's Manual for the recommended cookware for this range: https://images.thdstatic.com/catalog/pdfImages/22/22ffcf5a-8a79-4263-bf72-051045cbb2a4.pdf. Also, we recommend taking a look at the "Cleaning the Glass Cooktop" section on pages 21-22 for instructions on how to properly clean your unit. We hope this information is helpful. Let us know if you have additional questions. Have a great day! -Don@GEAppliances

A:  Hi there - we’re glad you checked with us. This lovely model has both convection cooking modes as well as traditional cooking modes. To learn more, see the Cooking Modes section on page 15 of the manual: https://images.thdstatic.com/catalog/pdfImages/22/22ffcf5a-8a79-4263-bf72-051045cbb2a4.pdf -- We hope this is informative and feel free to reach out if you have any other questions. All the best! Lauren@GEAppliances

A:  Hello - thanks for your interest in this great GE Appliances range! For questions regarding professional installation, please contact our HD.com customer service department at 1-800-430-3376 any day between 6 a.m. and 2 a.m. EST or call your local store. They can either answer your question or transfer you to your local store to answer your specific question. Kind regards. Lauren@GEAppliances