Questions and Answers for GE Reverse Osmosis Replacement Filter Set

A:  While we happily offer assistance on GE Appliances brands, we encourage you to contact the manufacturer of your TP-12 reverse osmosis system for instructions on the replacement of the filters.

A:  Hello there - This set only comes with the two replacement filters as stated in the product description. If you have any additional questions, let us know. We're here to answer! Julia@GEAppliances

A:  Hello! Inside the faucet handle is a battery operated 6-month timer. The product water faucet is shipped with a battery in the holder. Learn more on page 15 here: https://images.thdstatic.com/catalog/pdfImages/9e/9e9258e0-2a7d-4cc3-bf83-758d4e4df63b.pdf. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

A:  Hello there - Thanks for asking us this great question! We're happy to help you with this. The pre and post filters of your system need to be replaced every 6 months. Replace them more often if they clog with sediment. Depending on the hardness of your water, the membrane cartridge may also need to be replaced. If your water pH is from 6.8-7.7, the membrane could last well over one year. If the water pH is from 8.5-10, the membrane may need to be replaced every 6 months. You can view more on this on page 20 of the use and care manual here: https://images.thdstatic.com/catalog/pdfImages/98/981ac156-82a9-43cb-872a-a50d840f8233.pdf. We hope this helps! Let us know if you have additional questions. Kind regards. -Kacie@GEA

A:  Hi there! We hope that you are doing well. To better answer your question, please contact our HD.com customer service department at 1-800-430-3376 any day between 6 a.m. and 2 a.m. EST or call your local store. They can either answer your question or transfer you to your local store to answer your specific question. We hope that this helps, and we look forward to hearing from you. Wishing you well – Matthew@GEA

A:  Hello- Thank you for reaching out. It does sound like it is most likely the filters. The filters can need replacing before the full 6 months. If you have any questions in the future, please feel free to reach out to our our Innovations Team at 1-800-952-5039 (option 1) hours - 8-6 EST M-F. Thank you! Joyce@GEA

A:  Hello - We're sorry to hear your filter has leaked! This is certainly not what we'd want you to experience and would love to help. There are a few reasons for a leakage to happen. To reduce the risk of water leakage, we recommend viewing page 4 of the installation instructions here: https://images.thdstatic.com/catalog/pdfImages/9e/9e9258e0-2a7d-4cc3-bf83-758d4e4df63b.pdf. We hope this helps! Take care, Shayla@GEA

A:  Hi! Thanks for reaching out. During normal operation the green light flashes when dispensing water. The reverse osmosis light is based on the actual measurement of the water quality. When the membrane's efficiency falls below 75%, the yellow/amber light will flash, indicating that it is time to change the membrane. The membrane should provide good filtration for approximately 3-5 years. More can be learned in an article on our website titled REVERSE OSMOSIS SYSTEM - FILTER LIGHT IS ON - Hope this is helpful! If you have other questions, know that you're always free to reach out. All the best. -Michael@GEA