Q:What type and diameter of a universal toilet supply connector should be used for this particular toilet?
by|Jul 16, 2024
1 Answer
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A: Hello Shawn, Thank you for your recent inquiry about HOROW HR-0038W toilet.
The water hose connector in our toilet is 1/2“ or 7/8”.
We appreciate your business and look forward to serving you in the future. If there is any other question, please feel free to email us :support@horow.com All the best!
by|Jul 18, 2024
Q:How far from wall are the mounting bolts
by|Jun 29, 2024
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A: Hello Bill, Thank you for your recent inquiry about HOROW HR-0038W toilet.
The distance between the wall to mounting bolts is determined by where you install the toilet.
We appreciate your business and look forward to serving you in the future. If there is any other question, please feel free to email us :support@horow.com All the best!
by|Jul 8, 2024
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Q:I have a 9 5/16 rough in. Will this toilet work?
by|Jun 24, 2024
1 Answer
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A: Hello Alan, Thank you for your recent inquiry about HOROW HR-0038W-10 toilet.
This toilet's rough in is 10". We are sorry that this toilet can't be installed on 9 5/16 rough in.
We appreciate your business and look forward to serving you in the future. If there is any other question, please feel free to email us :support@horow.com All the best!
by|Jun 26, 2024
Q:What exactly does dual flush mean? Are there two flappers etc? Or, does this refer to 2 buttons for flush options? Read the product info and don't see this described
by|Jun 16, 2024
1 Answer
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A: Hello ToiletShopping, Thank you for your recent inquiry about HOROW HR-0038W toilet.
The dual flush is mean the toilet have two buttons for flush options.
The toilets use 1.28 GPF for a large flush and 0.8 GPF for a small flush.The large flush is the one with the larger area on the flush button and the small flush is the one with the smaller area on the button.
We appreciate your business and look forward to serving you in the future. If there is any other question, please feel free to email us :support@horow.com All the best!
by|Jun 17, 2024
Q:The water in the bowl is too low. How can I adjust the dual flush to increase the amount of water in the bowl, as the tank fills completely?
by|Jun 4, 2024
1 Answer
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A: Hello Hazel, Thank you for your recent inquiry about HOROW HR-0038W toilet. We kindly advise you to contact our email support@horow.com. We will offer more information to you. We appreciate your business and look forward to hearing from you.
by|Jul 8, 2024
Q:Is this a 10" or 12" rough-in?
by|May 27, 2024
1 Answer
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A: Hello Robert, Thank you for your recent inquiry about HOROW HR-0038W toilet.
The HR-0038W toilet's rough-in is 12".
We appreciate your business and look forward to serving you in the future. If there is any other question, please feel free to email us :support@horow.com All the best!
by|May 28, 2024
Q:How heavy is the tiolet
by|May 16, 2024
1 Answer
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A: Hello Michael,
Thank you for your recent inquiry about HOROW HR-0038W toilet.
The toilet weight is 45 KG.
We appreciate your business and look forward to serving you in the future. If there is any other question, please feel free to email us :support@horow.com All the best!