Questions and Answers for Home Decorators Collection Brindle Flame 20 in. Candle Electric Fireplace Insert with Infrared Heater in Black

A:  The blower has a soft sound but it is not disturbing.

A:  Yes, there is a fan for the heating element that makes a quiet hum. In the candle only mode it is silent.

A:  It only makes noise when the heater is on and makes a blowing, humming noise but it is not loud.

A:  When you have the heat on, the blower motor makes a little noise.

A:  Soft and you can select the brightness and the flicker.

A:  Soft white.

A:  Soft white.

A:  Yes, this is a simple 2 wire (ungrounded) connection consisting of a "hot" 120VAC wire (sometimes called L1) and a white wire called "neutral". The heater/candle can be rewired with the same type cord or a 3 wire cord (to add a green "ground" wire for safety) or hardwired using conduit with either 2 or 3 wires as previously described. The wires used must be sized correctly to prevent overheating, the same size as original or larger depending on additional length.

A:  You can use a heavy duty appliance extension cord. It needs to be rated to use with a heater.

A:  No this would be a modification to our units which would not be recommended

A:  The units uses up to 17-25 sent of electricity an hour.

A:  The heating element comes with the insert.

A:  We are so sorry to hear of this issue, you can contact Twin Star Customer Service 866-661-1218 and they can help resolve the issue.

A:  Poor tracking and poor deliver

A:  Heat comes out the front only. Outer casing and candles do not get hot

A:  The unit is not hot to touch unless you hold your hands in the front of the heating vents.

A:  No, it is not loud at all.

A:  No, the blower is not loud.

A:  The cord is located on the back left side.

A:  The cord is located at the back.

A:  Back

A:  The cord is located on the back left side.

A:  The cord comes out of the back of the unit on the right side. See The Installation Guide on the item listing at Homedepot.com.