Questions and Answers for Home Decorators Collection Celene 62 in. LED Indoor/Outdoor Matte Black Ceiling Fan with Light and Remote Control with Color Changing Technology

A:  Yes, you can have pair a single remote to each fan so they no longer interfere with each other. Instructions are on page 12 under "Learning Process". Video instructions can also be found here: https://youtu.be/WVZaqUWsDy4

A:  Unfortunately the remote control for this model was designed to activate the light whenever the fan is activated and cannot be changed.

A:  Hi! We are sorry to hear that you are having issues with the Celene' remote when communicating with the fan. This is likely a small issue where the fan remote and receiver need to be relearned, a quick process that takes only a few minutes. If you could please call our customer service team at 1-877-902-5588, an associate will be happy to assist you and walk you through the relearning process. Hours of operation for our customer support center are from 10 AM to 6 PM EST. Should the issue originate from some other source, they will also be able to assist you in troubleshooting. Thank you!

A:  You may be experiencing issues with the fan's receiver module. You can troubleshoot your specific issue by contacting customer service at 1-833-433-2671. They will be able to guide you to a solution for your remote issue and provide replacement parts under warranty if needed.

A:  You may have a loose screw around the fan body or packing material inside one of the openings where the blades attach. It is recommended that you inspect all screws and openings and tighten/clean as needed. You can contact the manufacturer's customer support team at 1-833-433-2671 for troubleshooting assistance and warranty replacement parts.

A:  The canopy that covers the electrical connections and hugs the ceiling is 2.5 inches tall and has a 6.5 inch diameter.

A:  There is no specific brand or model downrod made for this fan, it is designed to work with downrods from sellers of your choice. Simply ensure you purchase a threaded downrod that has a 3/4 interior diameter (1 inch exterior, but most sellers go by the interior diameter).

A:  For this fan you will only need a hot (black) and neutral (white) wire. You will also need a ground wire or ground screw on the outlet box (if box is properly grounded).

A:  Noise during startup is usually indicative of a loose installation. It is best to inspect the motor coupling and junction box screws and ensure they are properly tightened. If that does not resolve your issue, please contact customer service at 1-833-433-2671. They will be able to troubleshoot the cause of the issue and provide replacement parts under warranty if necessary.

A:  If the light suddenly stopped working, you can try resetting the fan's programming. Simply turn off power to the fan from the wall switch or breaker for a few seconds, then restore power. Within 30 seconds of restoring power, press the "learn" button in the battery compartment of the remote. The fan should power on and the light should flash on and off to indicate it has been properly reset. If that does not resolve your issue, your light is covered by a 5 year manufacturer warranty. Simply contact customer service at 1-833-433-2671 to troubleshoot the cause and have replacement parts sent if needed.