Questions and Answers for Home Decorators Collection Strand Woven Walnut 3/8 in. Thick x 4-3/4 in. Wide x 36 in. Length Click Lock Bamboo Flooring (19 sq. ft. / case)

A:  I would say about 3/8” thick. The flooring I installed has lasted over 1.5 years and I’ve had no issues. Just make sure no water get underneath.

A:  Dear Customer: Please contact our technical department at 877-630-1800 for more information.

A:  This color look like bamboo tree, but it more dark.

A:  Dear Customer: Please contact our technical department for this information at 877-630-1800. We will need more information to assist with your question.

A:  joke's on you

A:  I box almost 26sq ft and I paid less 2.80$ per sqft

A:  Dear Customer: Please contact our technical department at 877-630-1800 for more information.

A:  That's strange, my bamboo is super durable and hard to scratch. What is making the scratches? Is it moving heavy stuff; or tracking dirt across it? If it really is scratching too easy, I might call the manufacturer or email them to see if you got a bad batch or something.

A:  No it is not. I had it in my home for a very short time and ended up tearing it out and replacing it. I have 2 dogs and the 1st day the floor was in it was already scratching and getting marks from the water that would drip from their mouths. Even after cleaning the floor I could still see the "drip" marks from the dogs

A:  Dear Customer: This product is not water resistant. Please review HL663 Brushed Matt Strand Woven Canyon, HL664 Strand Woven Barrington, HL665 Strand Woven Charlestone, HL666 HS Strand Woven Cadence, HL667 Hand Scraped Strand Woven Mojave, HL668 Brushed HS Strand Woven Sterling as these products are water resistant.

A:  I find this flooring to be water resistant as long as it isn't exposed to too much water and is cleaned up quickly. Like any wood product, it will swell and buckle if water get between and beneath the boards. Therefore, I would personally not use it in a bathroom or around a spa.

A:  I’d call it water resistant. It works well in our kitchen and it handles a fair amount of surface water with no damage. If you get water coming from below it as in a wet basement I don’t believe it would handle that.

A:  No it is not waterproof.

A:  I do not believe it is waterproof

A:  Dear Customer: This product does not have a padding on the bottom of the plank.

A:  No. I bought the red premium padding from Home Depot to lay under the bamboo flooring.

A:  No there is no padding! I used AirGuard 630 sq. ft. 40 in. x 189 ft. x 1/8 in. Value Roll of Premium 3-in-1 Underlayment with Microban Model # 203139756

A:  No, it does not have padding.You need to buy that separately.

A:  No it doesn’t. Engineered flooring doesn’t come with padding. Purchase separately

A:  Dear Customer: Please contact our technical department at 877-630-1800.

A:  i only know my installer did not use glue

A:  Dear Customer: This floor is designed to be installed as a Click-Lock Floating Floor. A second installation option would be a full spread glue down.

A:  I did the click interlock method and did not glue it down.

A:  You have the choice between free-floating (which is what I choose to do) or gluing them down. They must be interlocked one row at a time regardless of what installation method you choose. With that being said, I cannot recommend these floors based on how soft they are. If you drop ANYTHING (car keys, silverware, etc) on them, they dent badly. Luckily I only installed them in a walk in closet, so it's not that big of a deal. But I have dropped my car keys and pocket knife several times thus leaving behind obvious dents/damage to the floor. I certainly wouldn't put these in a high traffic area. Closet - ok; kitchen/living room - heck no. Hope this helps.

A:  You can either install by interlocking the boards together OR you can glue them down with some kind of adhesive.

A:  In response to your question - with "click" flooring you want to put down an underlayment designed for click flooring such as cork, padding, etc. I love cork... it makes a great "cushion" under the floor and levels out any imperfections. I used 1/2" cork recently on a job and it worked perfectly. I also used the Roberts fiber padding recently - and that was a good product too. After the underlayment, you then lay the floor... interlocking the pieces together. What you wind up with essentially, after interlocking the planks together, is a 'solid' sheet of flooring... a "floating" floor that just sits on top of the underlayment. Because of size and weight, it doesn't shift or move... but it is not attached to anything. If you decide to glue the floor down for an even more permanent installation, you would not use the fiber underlayment. That would not be the right product. You either want plywood, OSB or cork under the boards. You are going to spread the mastic (glue) designed for flooring using a 1/16" V-notch trowel... and then lay the bamboo or wood planks down... clicking them together as you go along. You should then "roll" the flooring with a floor roller to press it firmly down. The only difference here is that the floor is no longer "floating" - it is glued to the substrate. But it is layed plank by plank the same as if you were doing it as a floating floor. (Note: I am not sure why you would feel the need to glue the floor down if a "click" floating floor would suffice. Once a glued floor is down... it is down... and hard to remove. A "floating" floor can be taken up and replaced very easily down the road if you want.)

A:  The pieces interlock like a puzzle (the click interlock). In order to "glue" them you would need to glue the piece then put it in place like normal with the click lock. I don't know why anyone would do this. Part of the beauty of this type is how easy it can be removed/replaced. We had a heavy desk moved and an old metal piece from a foot on the desk gouged several pieces. I was able to easily remove pieces to reach the damage and then replace them.

A:  Dear Customer: You may order a sample using Model # HL-072127.

A:  Dear Customer: The manufacture does not recommend installing permanently installed structures such as kitchen counter/cabinet on the installed floor. The floor will expand & contract with the seasons installing permanently structures such as kitchen counter/cabinet on the installed floor will prevent the floor from expanding & contracting.

A:  There should not be an issue. The weight would be evenly distributed across the flooring. The only drawback I foresee is if you wanted to replace the flooring at some point, how do you get the flooring up? If you can put the cabinets in first, then the flooring, that would be the better option.

A:  Yes, but be careful. This product scratches and dents easily and if any water sits on it for more than a few minutes it will warp and discolor

A:  Yes, this product can be installed.

A:  yes, you can just make sure you put glue on the edges