Questions and Answers for LG WashTower Stacked SMART Laundry Center 4.5 Cu.Ft. Front Load Washer & 7.4 Cu.Ft. Electric Dryer in Black Steel w/ Steam

A:  Hello, Dawga. Per the Using Remote Start instructions on page 32 in your owner's manual for the ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer, Model # WKEX200HBA, "Use a smartphone to control your appliance remotely. You can also monitor your cycle operation so you know how much time is left in the cycle.". Using Remote Start 1 Load the laundry. 2 Press the Power button. 3. Press and hold the Remote button for 3 seconds to enable the remote control function. 4 Start a cycle from the LG ThinQ application on your smartphone. NOTE • Once this function is enabled, you can only start a cycle from the LG ThinQ smartphone application. If the cycle is not started, the appliance will wait to start the cycle until it is turned off remotely from the application or this function is disabled. • If the door has been opened, you cannot start a cycle remotely...^Ivan.

A:  Thank you for reaching us regarding LG WashTower. The LG WKEX200HBA has specific requirements for installing the dryer vent and electrical connections to ensure it works properly. Dryer Vent Location: The dryer vent is located at the back of the unit. For best results, connect the ducting to the dryer exhaust vent outlet. The venting can be set up to exhaust from the back, left, or right side, depending on your space. Electrical Connections: Washer: Needs a 120V, 15-Amp outlet. Dryer: Needs a 240V, 30-Amp outlet. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX200HBA.ABLEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

A:  Thank you for reaching us regarding LG WashTower. If you're having trouble enabling Remote Start for your LG WKGX201HWA washer through the app, follow these simple steps to troubleshoot: 1. Power Check: Make sure the washer is plugged in and the outlet is working. It needs power to enable Remote Start. 2. Find the Button: Look for the “Remote Start” button on the control panel of the washer. 3. Press and Hold: Press and hold the Remote Start button for at least 3 seconds. Hold it steady until the washer responds. 4. Look for Lights: Check the washer’s display for indicator lights or messages that show Remote Start is enabled. 5. App Connection: Ensure the LG ThinQ app is connected to your washer and listed correctly in the app. Check that the app has the necessary permissions on your phone. 6. Reset the Washer: Unplug the washer for a few minutes, then plug it back in. Try enabling Remote Start again. 7. Update the App: Make sure you have the latest version of the LG ThinQ app installed to avoid any compatibility issues. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKGX201HWA.ABWEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

A:  Hi, YamPam. Closets with doors must have both an upper and lower vent to prevent heat and moisture buildup in the closet. The closet ventilation requirements for the ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer, Model # WKEX200HBA, is that you must have one upper vent opening with a minimum opening of 48 sq. in. (310 cm² ) that must be installed no lower than 6 feet above the floor. One lower vent opening with a minimum opening of 24 sq. in. (155 cm² ) must be installed no more than one foot above the floor. Install vent grills in the door or cut down the door at the top and bottom to form openings. Louvered doors with equivalent ventilation openings are also acceptable...^Ivan.

A:  Thank you for reaching us regarding LG WashTower. Yes, the LG WKGX201HBA washer and dryer can operate simultaneously. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKGX201HBA.ABLEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

A:  Hi there Getty! Thank you for asking us this question. To install the WKEX200HBA Single Unit Front Load LG WashTower with Center Control and electric dryer in a walk-in closet, the electrician and plumber will need to install the following: Electrician: - Dedicated 240 VAC, 60-Hertz, single-phase circuit fused at 30 amperes for the dryer. Plumber: - Hot and cold water supply lines for the washer. - A drain line for the washer. If you have any other questions, please let us know! We're always available to assist! ^Anthony

A:  Hello Janet. The ENERGY STAR® Qualified LG Single Unit LG WashTower™ with Center Control™ 4.5 cu. Ft. Front Load Washer and 7.4 cu. Ft. Dryer, Model # WKEX200HBA, has separate controls for the washer and dryer so that you can run a wash cycle and dry cycle simultaneously...^Ivan.

A:  Hi there. The doors on the LG WKEX200HBA WashTower are not reversible. They are designed to open in one direction to ensure optimal performance and user convenience. If you have specific installation or space concerns, please consult the user manual or contact our support team for further guidance. If you have any more questions or need further assistance, please send us a private message on our social media platform via @LGUSSupport. We’re here to help! ^Sam

A:  Thank you for reaching us regarding LG WashTower. The exterior vent for the LG WKEX200HBA WashTower is located at a height of 42 inches from the floor, specifically at the center of the 4-inch diameter vent hole. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX200HBA.ABLEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

A:  Thank you for your interest in the LG WashTower (WKEX200HBA) model. With regards to your spread sheets concern. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX200HBA.ABLEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris