Questions and Answers for LG 8,000 BTU, 115 Volts, Window Smart Air Conditioner Cools 350 sq. ft. with Remote, WiFi Enabled in White

A:  Thank you for reaching us regarding LG Air Conditioner. The LG LW1523ERSM air conditioner has the following dimensions: • Width: 24.8 inches • Height: 14.41 inches • Depth: 19.57 inches You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-LW1523ERSM.AT1AHDP. If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

A:  Hello, Mary! Thank you for your inquiry about the LG LW8024RSMY window air conditioner. This model is designed to work with both vertical and horizontal sliding windows, providing flexibility for installation in various window configurations. If you have any more questions or need further assistance, please feel free to ask. -Junel

A:  Hello there! LG LW1822ERSM air conditioner weighs approximately 117 pounds when unboxed. This weight may vary slightly depending on specific configurations or additional accessories included with the unit. If you have any more questions or need further assistance, please feel free to ask. We're here to help! -Junel

A:  Hi Nick! The dimensions of this LW1822ERSM A/C would fit perfectly! ^Anthony

A:  Hi Nick! The dimensions of this LW1822ERSM A/C would fit perfectly! ^Anthony

A:  Hey there! Thank you for bringing this to our attention. To troubleshoot this issue, you can try the following steps: 1. Check for Error Codes: Look at the unit's display to see if there are any error codes present. If there is an error code, refer to the LG error code chart or manual for specific instructions related to the error code you are seeing. 2. Assess Cooling Performance: Determine if the unit only cools at certain times or struggles during the day. Environmental factors such as direct sunlight or high outdoor temperatures may be affecting performance. 3. Verify Power Supply: Ensure that the unit is plugged into a dedicated power outlet with the correct voltage and amperage. Avoid using power strips or extension cords. 4. Inspect Installation: Verify that the unit is installed correctly and level according to the installation instructions in the owner's manual. Improper installation can lead to various issues, including inadequate cooling. 5. Check Mode Settings: Make sure the air conditioner is set to "Cool" mode. Adjust the temperature to the lowest setting and set the fan speed to "High" to test if the unit starts cooling. 6. Maintenance Checks: Check and clean the air filters regularly. A dirty filter can restrict airflow and reduce cooling efficiency. Inspect the air intake and exhaust to ensure they are not obstructed. We hope this helps. If you have any other questions, please feel free to reach out to us on social media @LGUSSupport with your contact details. - Anthony

A:  It is not working properly you should have at least a 15-20 degree split in return air and supply, and these window units are usually capable of a 30 degree+ split. Are you in the “cooling” mode, do you hear the compressor running? If so its defective

A:  Thank you for reaching us regarding LG Air Conditioner. The return air temperature of 68-70°F when the LG LW1223ERSM is set to 60°F is typical for the size of room it's designed to cool. Factors like insulation and climate impact how close it can get to the set point. As long as it's cooling, the return air temp is in the expected range. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-LW1223ERSM.AT1AYOW. If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

A:  Hello there. Thank you for reaching out to us. For the LG window air conditioner model LW1023ERSM, the minimum window width required to install this unit is 27 inches. This measurement accounts for the side skirt bellows and ensures a proper fit and secure installation. If you need further assistance or have any additional questions, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to help. —Renzo

A:  Hi Oscar. This air conditioner does not have a drain plug to drain excess condensation. Instead, it is equipped with a slinger fan that picks up condensed water from the base pan and expels it through the condenser, making the air conditioner more efficient. If your unit is leaking water, it may indicate a problem. If this happens, please send us a private message on social media (@LGUSSupport) with your phone, model, & serial numbers. We'd be happy to help! ^Chris

A:  Hello, there. Thank you for your inquiry about the LG LW1023ERSM Window AC unit. Based on the specifications provided (19.57 in W x 12.36 in H), the unit may not fit directly into your window opening of 21.5 in W x 14 in H without some adjustments. However, you may be able to install the unit with additional support or modifications to accommodate the slight difference in dimensions: Since your window opening is slightly wider than the unit's width, you can use filler panels or insulation on each side to ensure a snug fit and proper insulation. The unit's height is slightly lower than your window opening. Ensure there is adequate support beneath the unit to maintain stability and secure installation. If you're unsure about the installation process or need further assistance with fitting the unit into your window opening, please send us a private message on our social media platform via @LGUSSupport, and our team will provide personalized guidance to ensure successful installation. We appreciate your interest in LG products. ^Sam

A:  Hello Lynn. Thank you for sharing your experience with us regarding your LG Window AC, model LW8024RSMY. We understand the frustration caused by the remote not working despite correct battery placement. Your feedback is important, and we'd like to assist you further. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. ^Sam