Q:Are there supposed to be big holes and gaps on the top edge of this tub wall and all the that way down the wall? also, the tub got scratched. Is there a product I can use to maybe buff the scratch out? This was "professionally" installed. Charity.
by|Apr 29, 2024
1 Answer
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A: Hello Gappy, this is Lisa with Sterling. I am happy to address your inquiry. To ensure we can view the product structure and answer your questions accurately, please feel free to contact us at 1-800-4KOHLER. We are glad to help! Thank you for choosing Sterling.
by|Apr 29, 2024
Q:I have a three handled faucet. Will that work with this unit? I read a review that it would not, but I didn't know if it depended on the install.
by|Apr 21, 2024
1 Answer
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A: Hi Tammy, my name is Meli with Sterling. I am happy to assist with your question. A three handled faucet would be compatible with the wall set as you fabricate your own holes for the plumbing. Thank you for choosing Sterling.
by|Apr 23, 2024
Q:Is the wall unit one piece or three pieces?
by|Apr 19, 2024
2 Answers
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A: Hi Tammy, this is Vikrant with Kohler Customer Service. I am glad to address your question. The wall unit is three pieces i.e. a back wall and two end walls. Thank you for choosing Kohler.
by|Apr 19, 2024
A: I have The three handles for the faucet. Will that work with this unit? I read a review that said it would not but I didn't know if it depended on the install.
by|Apr 21, 2024
Q:Is the acrylic material UV Stabilized?
by|Apr 17, 2024
1 Answer
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A: Hi TheFarmHouse, this is Sarah with Sterling Plumbing. I am glad to address your question. Sterling Vikrell is formulated for minimal color change over time when exposed to UV light to meet the requirements of the CSA B 45.5/IAPMO Z124 industry standard for plastic bathing fixtures. This is a requirement for IAPMO certification (cUPC). Thank you for choosing Sterling.
by|Apr 19, 2024
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Q:What should you use to clean it so not to scratch or damage the tub or walls?
by|Apr 2, 2024
1 Answer
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A: Hi Nick, my name is Meli with Sterling. I am happy to assist with your question. The complete care and cleaning for your Store + can be found here: https://bit.ly/46ol8FO Thank you for choosing Sterling.
by|Apr 3, 2024
Q:How do you adhere the walls to the studs? Is it special glue?
by|Mar 24, 2024
1 Answer
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A: Hello Dawn, this is Keisha with Sterling. I am happy to address your question. The walls would be attached to the studs with 1-1/4" Galvanized or Plated Truss Head Screws. Thank you for choosing Sterling Plumbing.
by|Mar 25, 2024
Q:Is it for new construction or multiple pieces for remodeling?
by|Mar 18, 2024
1 Answer
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A: Hi Walt, this is Lisa with Sterling. I am happy to answer your question. This model can be installed during a remodel or new construction. The installation is done in a plumb stud pocket. Here is an installation guide for reference - https://tinyurl.com/mr2cw845. Thank you for choosing Sterling.
by|Mar 27, 2024
Q:Is this a one piece or 2 pieces. im unable to fit 30" thru the door
by|Mar 12, 2024
1 Answer
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A: sterling, my name is Jessica with Sterling Customer Service. I am happy to assist with your inquiry. 71171710-0-12 consists of 71474700-0 wall set, 71171710-0 bath and 88038700-0 12-piece basket accessory kit. Thank you for choosing Sterling Plumbing.