Questions and Answers for VIGO Edison Single Handle Pull-Down Sprayer Kitchen Faucet in Matte Black

A:  Thank you for your inquiry. The sprayer of the faucet has a 1 yr warranty. Please contact VIGO Product Support at 866-591-7792, option 2 to order a new sprayer. Have your original purchase order on hand at the time of the call, so we can determine if the replacement sprayer is under warranty or not at the time of purchase.

A:  Thank you for your inquiry. We do apologize for the issue with your faucet. Please contact our Product Support at 866-591-7792, option 2 for more information on getting the issue resolved.

A:  I also do not have great water pressure, and this faucet won't improve it much. I have noticed that in stream setting it is a pretty normal stream for my home, but when switched to spray it gives a bit stronger spray for cleaning dishes. The spray setting will help pressure a little.

A:  Thank you for your inquiry. The Edison kitchen faucet will have a flow rate of 1.8gpm. There are on occassions issues with flow. This could be caused by numerous situations...sprayer could be clogged, debris from water source could start blocking restrictor, hard water, etc. Though if you were to have a similar issue, please contact our Product Support at 866-591-7792, option 2 to get the issued resolved

A:  Hello, we are very sorry but currently deck plates are not offered in the graphite black finish.

A:  Go online to the Vigo website

A:  Hello, The deck plate measures 2 & 3/8" wide and 9 & 7/8' long. Thank you

A:  Thank you for your inquiry. Yes, the maximum countertop thickness for installing this faucet is 2 1/2".

A:  Thank you for your inquiry. The toggle button on the faucet sprayer will automatically switch back to spout when off. When the faucet is on and you press the toggle it will stay in sprayer mode until the faucet is turned off or you press the toggle back to spout mode.

A:  No. One touch its on until you turn off.

A:  Horrible faucet and horrible customer service

A:  Thank you for your inquiry. You may be able to connect a portable washer to the faucet. You would need to unscrew and remove the sprayer from the faucet. The coupler on the faucet is for a 1/2" connection. Do not lose the washer that is inside of the coupler or the faucet will leak when turned on.

A:  Thank you for your inquiry. From the infomation provided, it sounds like the counterweight is located to close to the "U" bend of the sprayer hose. The counterweight need to be moved a couple of inches up from where the hose bends to go back up to the faucet.

A:  Try adjusting the hose weight and see if that helps you.

A:  no

A:  Good morning, Unfortunately we do not offer touch up paint. We do offer a lifetime warranty on the finish on all of our products. Please submit a copy of your sales receipt, photos of the parts and complete shipping address with phone number to sf@vigoindustries.com