Received the boxes a month ago and opened them last week to install. The tank lid is broken in 2 pieces. I contacted American Standard twice to send a new lud and have not heard back!!
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Customer review from American Standard
Aug 4, 2021
Worst design flaw
Because of the enclosed back there is no way to tighten the loose toilet seat! This is insane! I can’t see or reach the but to tighten or remove the seat so we are stuck and considering having to change the whole toilet unit.
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27 found this review helpful
Dec 11, 2020
Worst. Design. Ever.
The aesthetics were paramount in the designer's mind, NOT usability or repairability. The simple act of replacing the fill valve becomes an impossibility. The locknut cannot be accesses when the toilet is installed against a wall, as ALL toilets ARE!
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Response from Consumer ConnectionsDec 14, 2020
Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. Please reference the title of your review, so we can help get your issue resolved. Sincerely, American Standard Consumer Connection Team
Customer review from American Standard
Aug 18, 2020
Easy to install. It stays so clean, also love the...
Easy to install. It stays so clean, also love the soft close lid.It adds such a modern look to our small bathroom.
by
Verified Purchase
1 found this review helpful
May 16, 2017
The bowl water level is very low, and causing waste to stick to the side. We read the Instruction...
The bowl water level is very low, and causing waste to stick to the side. We read the Instruction Manual that came with it and found no help there. After troubleshooting and researching for a long time, I called American Standard customer support and came away with an unconvincing answer. Then a neighbor told us they have the same toilet, and to hold down the handle while flushing. We then realized that if we just "hit and go" as with regular toilets, it doesn't use up the whole tank of water to flush. So now we hold down the handle and the problem is solved, but (1) the manual should have told us about that, (2) having the bowl water level higher would be better in the first place.
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DIY
Verified Purchase
33 found this review helpful
May 16, 2017
Concealed trapway makes cleaning easy. The round-front seat seems a little small but I don't have...
Concealed trapway makes cleaning easy. The round-front seat seems a little small but I don't have room for elongated toilet. Flushing is very powerful and quick and not very noisy at all.
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Pro
Verified Purchase
Recommended
5 found this review helpful
Mar 7, 2017
Looks sleek. Modern with concealed trapway for easier cleaning. Flushes fast with less water ...
Looks sleek. Modern with concealed trapway for easier cleaning. Flushes fast with less water consumption!
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Verified Purchase
Recommended
6 found this review helpful
May 18, 2016
Sleek, Modern looking toilet.
I didn't install it, so I can't speak to ease of installation. I like the way this toilet looks. I read a lot of reviews about folks complaining about the seat. I personally find no issues with it. I love that it releases with a click so you can clean it! That was always a pet peeve with other toilet seats that you couldn't clean in the parts that needed it the most. This toilet is basically dual flush if you hold the lever down a bit longer. The flush is pretty powerful and it rinses the bowl nicely. I'm happy with it and would re-order this toilet again for the other bathrooms in my house.
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Verified Purchase
Recommended
9 found this review helpful
Dec 22, 2015
My number two toilet
I titled this as my number two toilet because it is the second one I purchased. The first was with the elongated bowl for our master bath and recently the round bowl for our guest bath. The toilet is very heavy compared to the standard toilets we replaced, but the ease of installation was as simple as 123.
We had the first toilet installed by a plumber, it took him about 40 minutes, my wife and I installed the current one and it took us about 15 minutes. Honest. Oh, I also put down Ivory Travatine vinyl floor I bought at Home Depot before installing the new toilet.
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DIY
Verified Purchase
Recommended
5 found this review helpful
Dec 15, 2015
New commodes
Attractive units. Modern appearance. Narrower width which gives more room in a small bath. These do not hug the wall as close as the old units after installation, due to smaller tank. I don't really care for the sound it makes when it flushes, sounds like a "near flush" on the old toilets, but it is much quieter overall in operation and tank refills much more quickly. These pieces are quite heavy and placement is more difficult with the enclosed trap sides. I would recommend these for new construction or replacement in your home.
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Verified Purchase
Recommended
12 found this review helpful
Sep 29, 2015
Good Value for Money
Had it for over a month. Replaced 14" height with comfort height toilets and selected the American Standard Cadet 3 Flowise-2-piece 1.28 GPF single flush unit with concealed trapway in white. It wasn't available in our local Home Depot, so ordered it on line. The unit arrived within a week in two separate boxes. Including removal of the old toilet, I Installed the new one by myself in about two hours. As seen in the picture, there wasn't a lot of room to work, but it was enough. Following the instructions carefully, insured the seat was secure. Much more comfortable to sit on and get off. Flush is terrific - no more double (or triple) flushes. Liked it enough to buy and install a second one.
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DIY
Verified Purchase
Recommended
15 found this review helpful
Nov 24, 2013
Easy to clean!
Easy to clean since entire plumbing is encased and seat detaches to reach entire rim. Unsure about performance. have to hold handle down for complete flush. Maybe this is due to the water efficiency aspect.
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Verified Purchase
Recommended
16 found this review helpful
Nov 17, 2013
Love the concealed trap
With a small bath, this toilet is perfect. And the fact that it has concealed trap is priceless. Makes cleaning so much easier. Very easy to install. It's also water sensible, which is always a plus. The seat is also great, in that it lowers slowly, and doesn't just slam down.
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DIY
Verified Purchase
Recommended
36 found this review helpful
May 8, 2024
Loving this toilet. Easy to clean with the solid outside walls, and the chair height is wonderful!
by
Verified Purchase
May 4, 2024
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Verified Purchase
May 1, 2024
I've only had this for a month but love it! Sleek design, easy to clean both toilet and floor around it. It's got a strong flush with a lot less water. Flushed everything we've managed to put in it, lol. Not a big fan of the seat. It's got a lot of nooks and cranny's to clean underneath. The slow close is nice. No more seat slamming down. Smaller than the old toilet it replaced. There's only one thing; thought it would fit closer to the wall so nothing could get back in there, like the cat. Had to block the opening with the toilet brush holder. Other than that, no regrets. Highly recommend. We did have a plumber install it. Took about an hour.
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Verified Purchase
Apr 24, 2024
The item was damaged. This is the second time this item arrived damaged. Very disappointed.
by
Verified Purchase
Apr 3, 2024
Works well. Flushes quickly. I really enjoy the added height. It is a very narrow toilet. I would prefer more shelf space on the tank to put tissues, etc. on.
by
Verified Purchase
Apr 3, 2024
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Verified Purchase
Feb 7, 2024
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Verified Purchase
Feb 7, 2024
Who gets a toilet for Christmas? I do! It actually arrived at the store about 10 days after it was ordered. My husband brought it home in his truck. The tank was in one box and the bowl was in another. My husband read the PDF before installing it so he knew what he needed to have in order to install it. Installation was straightforward. One tricky part was keeping the long screws from the floor flange straight while the bowl was being lowered onto them. The other somewhat challenging part was putting the nuts onto the screws that hold the base to the floor. The nut kept falling off and rolling just out of hubby’s reach; my long fingers came in handy for that part of the installation. We are very pleased with the toilet and its function. A big plus is a quieter flush than the toilet we removed. The seat height is perfect and I am delighted with the ease in cleaning the outside as well! It has exceeded our expectations. I read the other reviews and was worried about even ordering the product. However, pre-planning for the removal of the old toilet and preparing for the new one is key, in my opinion. Read and understand the PDF that Home Depot provides (on-line), get your tools and the hose beforehand and installation should go well. Instructions also come in the box with the toilet.
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Verified Purchase
Feb 1, 2024
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Verified Purchase
Dec 23, 2023
Update to Broken Lid
Update to my previous review with the broken tank lid. (I could not find how to remove my previous rating & review.) I did receive a new lid, but there was no communication whatsoever from the company that they were sending it. Also, it clogged horribly with the first large bowel movement. Took plunging after plunging after plunging to finally dislodge. Disappointed as that was one of my reasons for purchasing this model.
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Customer review from American Standard
Aug 5, 2023
American!
Not installed yet, but impressed with speediness of delivery, customer service and delivery guy!
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Verified Purchase
Customer review from American Standard
May 18, 2023
Great Product, some Shipment confusion
This is a very nice toilet at a very competitive price compared to other brands and other retail outlets. The only complaint I have is that the (2 piece) toilet was shipped in two separate shipments, arriving at two different days but there was only on tracking number for the two shipments. So this was confusing and I had to call customer care for clarification.
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Verified Purchase
Customer review from American Standard
Mar 22, 2023
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Verified Purchase
Jan 25, 2023
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Verified Purchase
Jan 25, 2023
Love this toilet. The tank is narrow, perfect height,...
Love this toilet. The tank is narrow, perfect height, flushes great, and easy cleaning with the skirted base.
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Verified Purchase
Jan 13, 2023
have installed many...everyone is happy
I should write a glowing review for each of these I've installed
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Recommended
Customer review from American Standard
Jan 11, 2023
Works better than expected and quiet. Good flush action. But...
Works better than expected and quiet. Good flush action. But guess it wasn't an easy install and including a tool to tighten the floor mounting bolts would be a nice addition.