Excellent quality - arrived before promised date - great buying...
Excellent quality - arrived before promised date - great buying experience
by
Verified Purchase
Mar 20, 2021
Exactly what I needed...
Exactly what I needed
by
Verified Purchase
Jan 30, 2021
Cheap hardware caused a total collapse!
I was excited to install a new closet system. I purchased everything I thought I needed and we cleared a weekend to work on it. We got everything out and realized the corner pieces needed a shelf kit, which was not obvious when I purchased everything online. We stopped the project, ordered even more product and have lived out of boxes for the past 2 weeks. The shelf kit arrived this week and we started the project over again this morning. Hung a few vertical panels in the closet to get a feel for spacing and within a minute, everything collapsed!! Several of the included screws broke off in the wall and the rails fell, damaging the wall, my trim and the floor. Two of the vertical panels are damaged beyond use. If the included hardware cannot support portions of the shelving, there’s no way this would support any additional storage.
The customer support line is only available m-f so I have a huge mess, damage to my home, ruined product and still no closet. I normally don’t write reviews but value them for making purchases. I’m angry I wasted money and time on this product. I’ll be returning everything.
by
Response from Product ExpertFeb 3, 2021
We are sorry to hear about the installation trouble this should not have happened. If you would still like to move forward with our product please reach out through email at customers@thestowcompany.com and we can help to resolve these issues.
1 found this review helpful
Dec 24, 2020
I returned the panels, I ordered the wrong size....
I returned the panels, I ordered the wrong size.
by
Verified Purchase
Dec 5, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Nov 26, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Oct 23, 2020
These are perfect! High quality and very sturdy....
These are perfect! High quality and very sturdy.
by
Verified Purchase
Oct 2, 2020
Does not come with wall brackets to install
Does not include all hardware needed to install on wall.
by
Sep 9, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Sep 7, 2020
This system beats the rough finished 3/4 plywood shelves that were in our hall closet. We now hav...
This system beats the rough finished 3/4 plywood shelves that were in our hall closet. We now have a nice looking, well organized hall closet. It took me two days to do this project and that included removing everything from the closet, taking out the old shelves, cleaning and painting the inside of the closet and then assembling the vertical and horizontal pieces of the shelving. I liked that the vertical panels came with predrilled holes for the shelf pegs so all of my shelf boards lined up when I put them in place. We have one more bedroom closet that needs to get new shelving and I will be using this system when we go to do that project.
by
DIY
Verified Purchase
Recommended
Sep 2, 2020
Very elegant when put together I enjoyed doing on my...
Very elegant when put together I enjoyed doing on my own.
by
Verified Purchase
Jul 1, 2020
It failed, as directions were not sent. Tried calling...
It failed, as directions were not sent. Tried calling customer service and left 3 messages and not a single person called us back.
by
Verified Purchase
Jul 1, 2020
Way over price. It is two side panels that cost...
Way over price. It is two side panels that cost as much as a simple no shelves hanging kit system.
by
Verified Purchase
Jun 11, 2020
Just what I needed....
Just what I needed.
by
Verified Purchase
Jun 4, 2020
A little disappointed
It looks like it will work decent but took 6 weeks to get, then it is white instead of grey. I tried to call customer service but I do not have time to wait over 30 minutes to talk to someone. I am going to use it because I don’t want to wait another six weeks to get a replacement. Fortunately it will be in a closet no one will notice
by
Recommended
Apr 1, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Feb 7, 2020
Rip off
The most expensive particle board money can buy. At these prices you can build a solid wood shelf at 1/4 of the cost.